1. Complete the table to explain communication protocols and their relation to cross-cultural communication and special needs/disability. The first row has been completed as an example for you to follow.

	General example (provide one)	How to consider cross-cultural and special needs/disability in the communication (provide one example)
Internal and external communication guides	Nominated means of communication for identified purposes	Include accessibility requirements for webpage design
Risk based/emergency communication guides
Style/formatting communication guides
Allocation of responsibility

Discuss what negotiation in the workplace entails and three techniques that can be used to ensure successful negotiation.

this is only thing that I got in question. i am clueless.

	General Example	Cross-cultural and speacial needs
Style/Formatting	A clear framework includes layout, font, tone of the communication	Understand particular needs of people and be responsible in your communication
Allocation of responsibility	Usually, the author or on whose behalf the communication is sent	The person intended for sending the communication

Good negotiations contribute significantly to business success, as they help you build better relationships. deliver lasting, quality solutions. Some of the techniques of good communication are

a. Be clear on your requirements and boundaries. Also, communicate it effectively

b. Under other person’s culture, objectives and role in the decision making

c. Be prepared to walkout.

d. Let the other party acknowledge your requirements.

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