Which of the following are questions related to evaluating and interpreting research findings? A. Where are the weak spots? B. What do these findings mean? C. How convincing is the evidence? D. How dependable are the sources? E. All of the above. 2) When evaluating sources, all of the following questions EXCEPT: A. Is the source up-to-date? B. Might I be biased? C. Is the printed source reputable? D. Is the electronic source trustworthy? E. What are similar sources saying? 3) When evaluating the evidence A. determine the sufficiency of the evidence. B. differentiate hard from soft evidence. C. decide whether the presentation of the evidence is bo reasonable. D.consider how the facts are being framed. E. all of the above. 4) What of the following is an example of hard evidence? A. expert opinion. B. data analyzed unscientifically. C. uninformed opinion. D. speculation. E. all of the above. ( 5) Which of the following is a level of certainty warranted by a finding? A. inconclusive answer. B. conclusive answer. C. probable answer. D. A and B. E. A, B, and C. 6) When interpreting your findings, all of the following questions apply EXCEPT: A. What level of certainty is warranted? B. Are the underlying assumptions sound? C. How can the evidence be misused? D. To what extent has a personal bias influenced the interpretation E. Are other interpretations possible? 7) Major errors in reasoning include (1pts) A. faulty generalizations. B. faulty causal reasoning. C. faulty statistical analysis. D. A, B, and C. E. A and B only. 8) Faulty statistical analysis includes A. manipulating numbers to obscure the facts. B. choosing to report the mean, median, or the mode to indicate a skewed perception of the average. C. reporting percentages without sufficient explanation. D. incorrectly indicating that causation exists when there is only correlation between factors E. all of the above. 9) Which of the following are correct statements about research? (1 pts) A. Valid questions ask for information respondents are qualified to provide B. Reliable research produces findings that can be replicated. C. Each type of research has its limitations. D. A, B, and C. E. None of the above. 10) Which of the following questions should be on a checklist to be used in the research process? A. Did I ask the right questions? B. Am I reasoning instead of rationalizing? C. Have I resolved (or at least acknowledged) any conflicts among my findings? D. Have I documented all sources not considered common knowledge? E. All of the above. 11) Match the logical errors with the correct descriptions. (1.5pts) Faulty generalization Select One Faulty causal reasoning Select One Faulty statistical analysis Select One 12) Match the faulty analysis with the corresponding description. (4.5pts) undefined averages Select One V distorted percentage figures Select One meaningless statistics Select One biased meta-analysis Select One misleading terminology Select One fallible computer model Select One sanitized statistics Select One bogus rankings Select One confusion of correlation and causation Select One

The document that helps lobby managers change over charge is calledi a Lobby Control Sheet (b) Errand Card (c) Logbook 2. The document initiated by the Bell Captain on a guest arrival is called (a) Errand Card (b) Lobby Control Sheet () Scanty Baggage Register 3. The bell boy gets his cue to roam the guest is by: (a) The receptionist buzzing the desk 6) The receptionist fills the Arrival Errand card The receptionist fills the guest folio 4. Which is not an essential feature of a lobby? Bell Desk (b) Lounge chairs (e) Cigarette stand 5. Which is not the duty of a lobby manager? (1) Briefing Giving instructions for “Scanty baggage” guests (c) Registering a guest Fill in the Banks 1 Hotels receive two types of mail – the guest mail and 2. Information of registered mail received is filled in the Intimation of functions in the house is received through a 4 Rooms available for sale at the beginning of a shift or dayis called 3 The Whitney rack, at the information section of the reception, that arranges resident guest names in an alphabetical order is called 6 Guests who extend their stay for a night are called 7. A room with two single beds is called 8. A room plan that includes all meals in the room rate is called 9 The term “FIT stands for 10. The meal where each item is priced individually is called Answer the following questions. Minimum of 100 words per questions. 1 What is the purposes of an Arrival and Departure Register? 2. What is he role of airlines in the reservation process? 3. What are the five steps in handling complaints? = (Answer in separate sheet if necessary. Match the following 1 Occupancy 2 Double Room 3. Guaranteed Booking 4 Free Sale 5. Cancellation (a) rooms available for sale (b) number of rooms occupied (c) Withdrawn booking (d) double bed (9) Booking in writing Analysis 1. How important is it for a future tourism professional to understand the duties and responsibilities of each position in the front office? 2. What attributes should you have in order to be considered for a position in the hotel industry? 3. How will you prepare yourself as a future tourism professional to succeed in the hotel industry? (Answer in separate sheet if necessary) APPLICATION Create a video zmins video of yourself performing the duties and responsibilities of a front office staff. True or False _The first task of a GRE is to check the lobby managers log book. _The GRE is the driver of the guest history system, 3 Any potential guest can be provided with a FAM tour. 4 _The lobby area is in direct proportion to the number of rooms, 5 The lobby manager controls the master key, 6 A lobby manager has the authority to reduce the house limit for a “scanty baggage” guest. 7 The Concierge is a member of the uniformed services 8 _The Concierge organizes box-office tickets. 0 _ The Concierge is responsible for registering a guest. In a guest departure procedure, the bell boy will check for damages in the room 10