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21- The Participative is distinguished by his decision

solo

Solo after consulting his team

By Consensus

None of the above is true

22- The Autocratic Manager must become a … leader

Assertive

Delegate

Participant

None of the above

23- In SWOT strategies we use the following strategy if there is a strength with an opportunity

Defensive

Offensive

Therapeutic

Withdraw

24- Star employee has

High abilities and little effort

High abilities and high effort

Low abilities and high effort

Little abilities or little effort

25- The round table meeting room used in the following cases except

If the chairmanship of the meeting is rotated

If members have the same career level

Offers a larger area for participants

All of the above are intended for it

26- Empowerment means

The leader sets the employee’s goal and path

The leader sets the employee’s goal and leaves him to choose the method

The leader leaves the employee to choose the goal and method

None of the above

27- The Delegate leader shall make the decision

solo

Solo after consulting his team

By Consensus

None of the above is true

28- The U-Shape meeting room is used in case of

The attendees’ number is large

Members of the same career level

The desire to manage workshop

None of the above

29- In Boston Consulting Group Matrix BCG, product has a large market share & high growth is known as

question mark

Star

Cash Cow

Dog

30- The meeting is considered successful even if

It did not end on time due to the complexity of discussions

Appointments are scheduled for further discussion

Only half of the guests attended

B&C

31- The striver employee needs

Training

Coaching

Motivation

Training & Coaching

32- Question Mark Employee has

High abilities and little effort

High abilities and high effort

Low abilities and high effort

Little abilities or little effort

33- Porter Generic’s strategies for distinguishing companies and business units; Product Innovator Strategy means

High quality and luxury services

Economic

Meeting the individual needs of customers

all of the above

34- The chameleon must adopt the democratic style in the following Situation

The crises

most of the time

Crucial decisions

Successful projects

35- The Democratic leader is determined to make his decision

solo

Solo after consulting his team

By Consensus

None of the above is true

36- The chameleon Leader must adopt the democratic style with the employee of the style

Coaster

Star

Striver

question mark

37- The meeting is considered successful even if

It did not end on time due to the complexity of discussions

Appointments are scheduled for further discussion

Only half of the guests attended

B&C

38- In the GE matrix the score of the product are given as per

product Strength

Market Attractiveness

Market Share

A&B

39- Assignment means

The leader sets the employee’s goal and method

The leader sets the employee’s goal and leaves him to choose the method

The leader leaves the employee to choose the goal and the method

None of the above

40- In the strategies of Porter Generic to distinguish companies and business units; Customer Intimate means

High quality and luxury services

Economic

Meeting the individual needs of customers

all of the above


 
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Scenario

You are the general manager of XYZ Sign Co., which recently produced three stand-up display signs for The Garden Center, a local nursery. The signs were printed on standard display boards, but were not laminated on the order of The Garden Center owner, Ted Mimlitz, who was looking for inexpensive, short-term displays to advertise his store’s three-day Arbor Day sale. According to the signed order, the three displays were designated as indoor signs, as lamination is necessary for outdoor signs to be protected from UV rays and moisture. On the afternoon of the first day of The Garden Center’s Arbor Day sale, Mimlitz sends you the email (not a text) below.

To: (your name)

From: Ted Mimlitz

Subject: Need replacement signs by 7 a.m.!

The signs you delivered for my Arbor Day sale have already started to warp and the color is running on one of them. I’ve attached pictures. They couldn’t even hold up for one day in the covered atrium outside the front of my store. Sure, we had a little rain shower this morning, but all the signs were under the roof. Anyway, you need to print up three replacements and have them here before I open tomorrow at 7 a.m. If you do that, I won’t ask for a percentage of my money back for the lost time at the end of today when I brought the signs in because they were unsightly.

Assignment

Write a three-paragraph adjustment refusal to Ted Mimlitz in the form of an email reply. Follow the plan as described in the text:

  1. Begin with a strategic buffer. Include a couple or few sentences to set up the strategy you will use in the next paragraph. Try to mention a point of common agreement.
  2. Present your explanation/justification, while remaining professional in your word choice to a customer, to “make your case.” Doing this involves refuting the writer’s claim and presenting counter-evidence. After you have presented all of your evidence, state the bad news (that you are refusing the claim) but attempt to do this in positive language, or better, make the refusal implied, but completely understandable. Offer an alternative, which in this case is an order of replacement signs. Include how you would charge for this “overnight order.”
  3. End with an adapted goodwill comment that looks to the immediate future, in this case, theoretically delivering the new signs the next day. Offer help for future business so that what went wrong on the customer’s part can be avoided the next time.
 
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Your answers should show critical thinking, analysis, and recommendations (where applicable). Some questions might ask for your opinion. Please do not type a few words or give 1 sentence answers. Tell the HOW, WHY, WHAT, and give examples were appropriate to show your critical thinking. Answers should not be just giving or reciting terms and or concepts right from the book. Rather your answers should demonstrate your critical thinking and analysis of what is being asked, along with possible recommendations or applications (i.e. is this term-concept-theory relevant or if not give the why or how. Give what could be possible advantages or disadvantages of term or concept etc.

  1. When has your level of performance been directly affected by your motivation? By your ability? By the environment?
  2. Identify examples from your own experience that support, and others that refute, Maslow’s hierarchy of needs theory.
  3. Have you ever experienced inequity in a job or a class? How did it affect you?
  4. Which is likely to be a more serious problem—perceptions of being under-rewarded or perceptions of being over rewarded?
  5. Do you think expectancy theory is too complex for direct use in organizational settings? Why or why not?
  6. Do the relationships between performance and satisfaction suggested by Porter and Lawler seem valid? Cite examples that both support and refute the model.
  7. Think of occasions on which you experienced each of the four types of reinforcement.
  8. Identify the five forms of reinforcement that you receive most often (i.e., wages, grades, etc.). On what schedule do you receive each of them?
 
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Culture and Global Business Environment Background: Culture impacts on behaviour of all people. Yet living within a culture one does not necessarily know how others may do things or what others outside of that culture may value. Also, one may not necessarily appreciate one’s own culture until that person can look at it from the perspective of another. Required: Choose a behaviour, an outlook or and expectation that is culturally determined in your experience. (For instance the class examples of use of given name versus family name in Canada, or the universal aspect of getting a ticket while speedine) This should be one specific behaviour, outlook or expectation. Using one or more) of the three culture models discussed in class (Hofstede, Tropenaar, Globe), apply the model to explain what is underlying or happening in the situation of this behaviour, outlook or expectation Explain how this may be an issue in an international business situation, for instance, working with people of a different culture and how understanding of these models may facilitate a better relationship through a better understanding of the culture.
 
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