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Question 2 (Airline Overbooking)
Suppose Antrak Air ® charges passengers GH¢405 in advance for its flights from
Kumasi to Accra. Suppose that this amount is refunded if the passenger cancels early.
The airline thus loses GH¢405 in revenue for each empty seat. If the flight is overbooked,
however, the airline pays GH¢450 per person to put each customer on another flight. This
amounts to a GH¢45 loss for each passenger it cannot accommodate. Based on historical
data, the probabilities of 0, 1, 2, 3 or 4 no show-ups are given in the decision matrix
below. Use the information to decide how many passengers Antrak Air ® should
overbook for each flight.
No. of no show-ups
0
1
2
3
4
Strategy/Probability
0.8
0.09
0.05
0.04
0.02
Overbook 0
Overbook 1
Overbook 2
Overbook 3
Overbook 4
Overbook 5
a. Fill out the table and use the information to find which alternative will be selected
if the decision criterion is Maximax.
b. Which alternative will be selected by the expected value criterion?
Provide your answers starting from this space:

Please kindly present the solution in a table form.

 
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While on lunch break, Luke snuffs out a fire that started in the bagel toaster. A recommended statement of praise for Luke would be ________.

Question 13 options:

1)

 “From now on your nickname will be ‘Fabulous Luke the firefighter.’”

2)

 “Nice job. You probably saved the company from a $10,000 insurance claim.”

3)

 “You did the right thing, but helping out is part of every employee’s job.”

4)

 “Much appreciated, but are you sure you didn’t start the fire?”

Which of the following is typical of the performance philosophy of compensation?

Question 14 options:

1)

 Pay and raises based on length of service. ?

2)

 No raises for poor-performing employees. ?

3)

 Across-the-board raises. ?

4)

 Pay scales increased annually. ?

Question 15 (5 points)

When the manager and the employee together review the job description and key activities of the employees’ job to agree on the exact makeup of the job, they are implementing the __________ stage of the Management by Objectives (MBOs) process.

Question 15 options:

1)

 first

2)

 second

3)

 third

4)

 fourth
 
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Alex, Betty, and Celia work for a company that uses a forced ranking performance review system. After the appraisals were complete, Alex received a raise, Betty was fired, and Celia retained her position with no praise or reprimand. From left to right, how did these employees fall on the bell curve ranking?

Question 16 options:

1)

 Celia > Alex > Betty.

2)

 Betty > Celia > Alex.

3)

 Celia > Betty > Alex.

4)

 Betty > Alex > Celia.

Question 17 (5 points)

Which of the following provides the best description of downsizing?

Question 17 options:

1)

 An activity aimed at cutting jobs by incrementally improving the quality of products and services.

2)

 An activity that involves linking staffing levels to organizational goals.

3)

 An activity aimed at creating greater efficiency by eliminating certain jobs.

4)

 An activity aimed at cutting jobs by sending work “outside” the firm to be done by individuals not employed with the firm.

Question 18 (5 points)

Which of the following is the FIRST activity in the succession planning process?

Question 18 options:

1)

 Assess of the capabilities of current employees.

2)

 Provide career path for employees.

3)

 Develop a preliminary replacement chart.

4)

 Ensure adequate supply of employees to fill future job openings.
 
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Why would a customer (aka the Travel Decision Maker) prioritize CSR as a key pillar in their business plan/structure to help build loyalty from their customers to their brand over their competition? – 1 mark

2) Select your assigned global hotel brand based on your last name (ACCOR HOTELS): • Clearly indicate which is your Brand. Research and introduce your Brand (including size, headquarters location, and any other information that you find relevant) – 1 mark • Explain in detail a minimum of 3 sustainable initiatives that your hotel brand practices on a global level, and why promoting these initiatives is a key component to their business goals/success – 3 marks

3) What are the benefits and gains for hotels that choose to actively participate in CSR programs? – 1 mark

4) What are the four categories that Corporate Social Responsibility are traditionally separated into? List the four categories and describe them. Provide an example of what this might look like in the hotel world. Feel free to use ‘real life’ current examples – 2 marks

5) Reflective Question: based on your understanding of CSR, its value and its purpose – how would you prioritize and incorporate this into your career as a future hotel manager/owner in order to achieve your environment, humanitarian, and financial goals?

 
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