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Quality has been an issue in the auto industry. In 2008 – 2009 the three big auto makers – GM, Ford, and Chrysler – ran into what seemed to be insurmountable economic difficulty. Two of these corporate giants required government intervention and financial bail out to stave off bankruptcy. Since 2009 these companies have posted better sales and financial results.

Research this industry focusing on these three automakers.

1. In your own words describe how quality has played a role to impact the rise and then fall of these three companies.

2. What mistakes were made?

3. What new approach to quality has helped these companies rebound?

You should be able to sum up your discussion within a single page of text.

 
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In about 300 words, write an essay analyzing the below case study using the SWOT framework.

In the mid-1990s, Dell Computer, a well-known brand of computers, used some analytical tools to create a strong business strategy that has helped it become a very strong competitor in its industry value chain. The strategy that Dell followed took all four of the SWOT elements into consideration. Dell projected potential advantages in selling directly to customers and in designing its computers and other products to reduce manufacturing costs. However, the downside of its business was having no relationships with local computer dealers. Dell faced challenges from competitors such as Compaq and IBM, both of which had much stronger brand names and reputations for quality at that time. Dell noticed that its customers were becoming more knowledgeable about computers and could specify exactly what they wanted without having Dell salespersons answer questions or develop configurations for them. Thus, Dell identified a chance in offering customized computers built to order and sold over the phone, and eventually, over the internet. Dell’s strategy capitalized on two aspects. First is its strength which is derived from Dell’s ability to deliver higher perceived quality as each computer wascustom made for each buyer. Second is Dell’s avoidance of relying on a dealer network. It also saw the internet as potential marketing tool.

Answer Notes:

  • Students are required to identify 5 strengths, 1weakness, 5 opportunities, and 1 threat. Then to write an analytical text for the case study.
  • Students are required to provide definitions for each SWOT factor by referring to different relevant external resources (use the AOU e-library).

You may refer to session 5 for more information.

 
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One Love Pub serves craft beers from microbrewers nationwide. The manager buys a particular sour beer from a brewing company in Maine that requires three weeks for delivery. The sour beer costs $1 a bottle and may be purchased in any quantity. The fixed ordering cost is $70, and inventory holding costs are calculated using an annual inventory carrying rate of 22%. Based on historical data, the weekly demand for this sour beer is normally distributed with a mean of 120 bottles and a standard deviation of 40 bottles. The manager currently has a policy to place a replenishment order when there is 4-weeks’ supply left. Each order consists of 6-weeks of supply. For your calculations, you may assume that there are 48 weeks in a year and that all excess demand is fully backlogged.

  1. [6 points] What are the reorder level and order quantity currently used for the sour beer?
  2. [10 points]What is the proportion of demand that cannot be satisfied immediately from stock under the current policy?
  3. [10 points] What reorder level and order quantity should the manager use if she wishes to ensure that the probability of not stocking out during the lead time is 95 percent?
 
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Transnational law enforcement before the world wars was impacted largely by efforts to

keep one world power from surfacing.

protect the status quo.

regulate global economics.

control mafia violence.

QUESTION 2

  1. Which of these is an effect of a decentralized policing system?

Police are more likely to have the same rules and regulations.

Areas are likely to have multiple different policing agencies in them.

Police are less likely to understand their duties and job requirements.

Areas are less likely to have enough policing agencies to deal with crime.

Question 3:

The goal of the 2004 national policy summit was to

promote the growth and proliferation of new private security firms.

encourage cooperation between private security firms and the government.

stop private security firms from infringing on government work.

show the government how private security firms can help it.

Quetion 4

Select the CORRECT statement relating to the law regarding investigative encounters with the public:

If a person stopped is going to be questioned, Miranda warnings must be read prior to the questioning and then the person must answer the questions.

A New York City police officer may only stop and detain a person within the five boroughs and only upon reasonable suspicion that the person committed, was committing, or was about to commit a felony or Penal Law misdemeanor.

A forcible stop based upon founded suspicion of criminality is authorized for felonies only.

A forcible stop of a person may only be made based upon probable cause.

Question 5:

The organizational hierarchy of a large department is shaped like a pyramid. Which of the following groups makes up the base of the pyramid?

top managers

rank and file members

lower managers

mid-level managers
 
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