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QUESTION ONE Research conducted by UPSA Consult in the year (2020) has indicated a rising rate of labour turnover particularly in the Ghanaian own service companies in the telecommunication and banking sectors. According to the report, about 50 percent of the employees in the service industry have intention of leaving their jobs and this might affect the image of the sector as well as the quality of service provided, leading to a decrease in their market shares to foreign own service companies in the sector. Turnover intention can be defined as a conscious and deliberate desire to leave an organization within the near future. The general manager of UPSA Consult wants to investigate how age, gender and educational attainment influence turnover intention of staff in UPSA Consult. UPSA Consult is structured as follows: Departments Number of staff Marketing Department 192 Sales Department 320 Operations Department 188 Required: In line with this, you have been appointed by the general Manager of UPSA Consult to work as a team on this project: a. Formulate a research topic and state the dependent and independent variables. (5 marks) b. State the general objective and two specific objectives for this study. (5 marks) c. Based on the specific objectives identified, develop either two research questions or two hypotheses. (5 marks) d. Identify the type of research approach to be adopted and why? (5 marks) e. What is the population of your proposed study and the sampling technique(s) to be adopted in selecting a sample size of 100? Justify the sampling technique(s) to be adopted. (5 marks) DC: ACD01-F004 f. What is a questionnaire? Develop a mini questionnaire of which one question each should be nominal and ordinal based research questions for the study. (5 marks)

 
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Complete the collaboration warm-up exercise, Agile Product Development. A transcript of this interactive exercise is also available. Consider what you learned in the experience and respond to the following in a minimum of 175 words: Have you had any experience working on Agile teams? If you have worked on Agile teams, what were the benefits and difficulties of the Agile approach? If you have not worked on Agile teams, using this exercise, what benefits and challenges do you foresee applying an Agile approach in your current or future workplace? How can the challenges of Agile be mitigated or overcome? Transcript OPS 574 Collaboration Warm-Up Exercise: Agile Product Development Slide 1 Title: Collaboration Warm-Up Exercise: Agile Product Development Slide 2 Title: Exercise Objectives Explain the objectives and need for operations management. Slide 3 Title: Challenge In this warm-up, you will explain the objectives and need for operations management within the context of the Agile product development process. Slide 4 Title: Core Values of Agile Agile is a method to manage and develop new or improved products and processes. It is increasingly popular in business because of its focus on collaboration, rapid prototyping, quick launch, and continuous improvement. Download: The Agile Manifesto Handout Download Link: https://drive.google.com/file/d/14pCrvCKWiULcIMmLjRY7m3Iqq_03xVvY/view?usp=sharing Slide 5 Title: Agile Product Development Process Let’s take a look at the Agile process used for product development. In the first stage of Agile, team members envision the desired product or outcomes and develop the scope of the project. Next, the team will speculate client needs and develop the specifications of the project or process. The team will release the plan and develop a method for receiving feedback from stakeholders as the project progresses. The team will then explore deliverables and develop the sequence and timeline for completion of each stage of the project. These stages generally last 2–4 weeks and are called Sprints. As deliverables are completed during a Sprint, the project moves to the Adapt phase, in which stakeholders provide feedback. Modifications are made as needed to improve processes and/or products in future production. Once the product or processes are in an Optimal phase, the project enters the Close phase, and the team develops a report, outlining lessons learned and other findings. Slide 6 Title: Benefits of Agile Methodology The perceived benefits of Agile flow from its transparent and iterative process. These benefits include: ? Reduced costs and time for development, launch, and modification ? Reduced risk due to adaptive development and emphasis on quality ? Greater customer satisfaction due to greater levels of input at each stage of the project and customer-focus ? Application of performance metrics to evaluate utilization of resources and keep project on time and on budget ? Fewer roadblocks and more timely performance through collaboration and transparency ? A mindset that promotes continuous improvement Slide 7 Title: Applications of Agile Although Agile is most often associated with software development projects, it can be used in other applications as well. Describe a non-IT business scenario in which you believe it would be appropriate to apply Agile methodology. [Student Entry] Slide 8 Title: Applications of Agile Feedback Examples of business scenarios which have used Agile include: ? Products that require customization or variable styles ? Products that can be delivered as individual components ? Development and iteration of Integrated marketing campaigns ? Mergers & Acquisitions ? Enterprise projects, such as client relationship management, financial processes, training, or performance evaluation systems. ? Workforce reorganization ? Virtual work teams ? Development of any product or service ? Process improvement ? Change management Slide 9 Title: Adopting Agile Processes Now that you understand the basic concepts underlying Agile, let’s examine how an organization can integrate Agile into its operations. Read “From Zero to Product Owner: Setting the conditions to succeed with Agility” (external link: https://medium.com/crowdbotics/from-zero-to-product-owner-or-how-we-set-the-conditions-to-succeed-with-agility-d0e825b591bf). Question 1: How did the use of design thinking at the outset of Agile implementation impact the project? [Student Entry] Question 2: How can leaders facilitate an Agile operations environment? [Student Entry] Question 3: Assume that you have been assigned to an Agile team to develop an updated website for a fashion retailer. What steps should the team take to launch a Minimum Viable Product (MVP)? [Student Entry] Slide 10 Title: Adopting Agile Processes Feedback 1. Design thinking helped the team to empathize and analyze a variety of stakeholders’ needs and identify the most important problems to solve. Design thinking also promoted collaborative brainstorming on possible solutions and integration of varied perspectives 2. Involve a representative cross-section of stakeholders in design thinking and Agile planning; Encourage debate and critical thinking throughout the process; Involve naysayers in the process to improve buy-in and reduce risks 3. The development of a MVP would include: a. Identification of desired functions and features of the site from the perspective of each type of stakeholder, including customers b. Research on the functions and appearance of competitors’ sites c. Evaluate budget and timeline constraints d. Development of prototypes e. Collection and analysis of customer and stakeholder feedback after using the prototype f. Deployment of the MVP g. Evaluation of the function and performance of the MVP h. Report findings of MVP evaluation i. Recommend modifications j. Implement modifications Slide 11 Title: Final Submission Return to your course in Blackboard where you will write a reflection response addressing the following questions: Have you had any experience working on Agile teams? If so, what were the benefits and difficulties of the Agile approach? If not, using this exercise, what benefits and challenges do you foresee applying an Agile approach in your current or future workplace? How can the challenges of Agile be mitigated or overcome?
 
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Business Plan

One vehicle for acquiring an understanding of the entrepreneurial process is through the preparation of a start-up business plan. The focus of this TMA is to select a business idea and create a mini- business plan. Writing a business plan requires you to ask tough questions about the nature of the business.

• What are the benefits of your product or service?

• What is the target market and how will you penetrate it?

• How will you develop and produce the product or service?

• What resources, including funding, are required to successfully create the business plan?

The Written Plan: The body of the written business plan should be no more than 6 pages

1. Description of the business

2. Description of the market: Target Market: Who? How Many? Analysis of Competition: How Many? Strengths and Weakness? Market Penetration Projections and Strategies

3. Description of the products: What Is to Be Developed or Sold?

4. Marketing Plans: Pricing How Sales Are to Be Made Advertising and Sales Promotion

5. Financial Analysis: Income statement forecasted for 3 years

Referencing: team members are expected to use a good referencing style for intext referencing and list of reference at the end.

Online resources: team members are expected to use online sources to support their answers. A minimum of 3 sources is required.

 
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Manufacturer has two factories, located in Toronto and Winnipeg. Warehouses are located in Moncton, Montreal, and Calgary. Minimum requirements at the three warehouses are for at least 5 000, 8 000, and 7 000 units, respectively. The production capacities of the two factories are 9 000 and 13 000 units, respectively. Shipping costs per unit from each factory to each warehouse are given below:

WAREHOUSE

Moncton

Montreal

Calgary

Toronto

Sh.20

Sh.16

Sh.24

FACTORY

Winnipeg

Sh.29

Sh.6

Sh.9

Required

The manufacturer wants to determine the optimal shipping schedule that will minimize transportation costs.

Required

  1. Formulate the linear programming model for this problem. [4 Marks]
  2. Generate initial solution using Vogel’s Approximation Method and the Least Cost Method [6 Marks]
  3. Test the solution for optimality generated using the stepping stone Method [ 10 Marks]
 
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