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A researcher seeks to study into the ways of improving the levels of customer retention for Adonai Estate Limited in Ho. You are required to describe the type of research. (5 marks) b. A researcher is contemplating the choice between deductive and inductive research approach for a study. The study aimed at establishing the cause and effect between two variables. Base on the following criteria (sample, size, theory, hypothesis, type of question and type of data) advise the researcher on an appropriate research approach to be employed or the study (7 marks) c. Based on the answer in b above, justify the type of instrumentation that can be adopted for the study. (3 marks)
 
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BUSINESS MANAGEMENT 2: ASSIGNMENT 2 [100] QUESTION ONE [50] Read the article below and answer the questions that follow Boosting women in tech must start with boosting women in society, in education through the study of STEM subjects, and in the workplace. ISSUED BY OGILVY FOR HUAWEI Johannesburg, 21 Aug 2019 Consider the position of women in the ICT industry, and what that means for the world? The truth is that women remain deeply underrepresented, and our society is the poorer for it. The technology space is essentially about innovation: creating and developing new solutions to improve people’s lives. We will only be able to do this optimally when women are intimately involved in the innovation bv process. The examples of what happens when women are not considered are alarming. Voice recognition, an artificial intelligence technology helping to drive the fourth industrial revolution (4IR), initially struggled to respond to women’s voice commands. This was because it was developed by men. There were similar blind spots in the development of artificial hearts. When first developed in 2013, these were three times heavier than an actual human heart, and only 20% of women could accommodate them.1 By contrast, 86% of men qualified for an artificial heart transplant. When airbags were first introduced, their use was refined using crash-test dummies the same size and weight as an adult male. Over three decades of airbag use, more women and children were dying in crashes despite the deployment of airbags. Only after 30 years was a female crash-test dummy introduced to measure the impact of airbags on women.2 Here again, women’s perspectives were ignored, simply because of the preponderance of men on the tech design team. When women and children die because of this, all of us suffer, and gender transformation of the industry comes to be of deadly importance. Improving lives must include the lived experience of women, and the best way to achieve this is by encouraging the advancement of women into the technology industry. This will be achieved through two components: education and culture change. As 4IR gains pace, and trends like automation and robots start to transform the workforce, it will be women who are most affected. Gender inequality means that many of the manual jobs done by women will be automated out of existence, be it with regard to factory work or “sewbots” replacing seamstresses, for instance. These 4IR trends will also create many jobs. But for women to gain access to them, they need to be empowered with the correct skills and encouraged to enter STEM fields (science, technology, engineering and maths). At present, in the United States for instance, only 35% of STEM undergraduates are women3, and only one in seven women STEM graduates goes on to work in those fields. The World Economic Forum reports4 that women make up only 26% of the STEM workforce in developed countries. In SA, the gender imbalance is similarly large. The Women In Tech5 initiative asserts that of an estimated 236 000 South African tech jobs, only 23%, or 56 000 of them, are held by women. Fixing this will take real commitment. But the playing fields are uneven from the very beginning. From childhood, girls are more likely to lose out on a quality education because of the inequality of gender roles and violence against women and children. The low availability of menstrual products, the marginalisation of girls in the family and the fear of violence and harassment on school commutes all handicap women’s life opportunities. Boosting women in tech must thus start with boosting women in society, in education and in the workplace. This means addressing the root causes of gender inequality: the literacy gap, the pay gap, sexual violence,and employment policy. This is not simply a moral imperative; women’s empowerment has concrete financial benefits. A study by Catalyst6 found that companies with the most women on their top management teams experienced financial performance 34% better than companies with the lowest women’s representation. Despite the clear benefits of gender equality, its implementation has been slow. Men have a significant role to play in remedying this. A recent McKinsey report7 found that men are less aware of the unique work challenges that women face, and were less convinced that women can lead as effectively as men. This speaks to corporate culture. Changing it requires ongoing, clear commitment to gender equality from those at the very top of an organisation. Male managers should sponsor and mentor female colleagues and performance reviews should be restructured to eliminate gender bias; for instance, where these disadvantage women for taking maternity leave. At Huawei, this has meant emphasising gender equality in employment and prohibiting gender bias in all its forms, and actively supporting initiatives to inspire and upskill women and girls in the tech space where we operate. As Dr Mohamed Madkour, Huawei’s VP for Wireless Networks Marketing and Solutions, said on a recent visit to SA: “The fourth industrial revolution must be built on collaboration. It must include everyone. Women are needed in ICT now more than ever as it is the platform for all industries, and their skills and creativity will enrich many economies.” The social benefits of women reaching leadership positions in technology are already clear. Companies like NVision, led by engineer Surbhi Sarna, are developing improved technology to detect ovarian cancer. Leah Sparks and Katherine Bellevin have created Due Date Plus, a smart phone-enabled maternity programme. Software created by developer Margaret Hamilton helped put a man on the moon! In fact, one of the innovations that modern ICT is built on was developed by a woman. Hollywood actress Hedy Lamarr, with co-inventor George Antheil, invented a type of radio communications that could “hop” from one frequency to another, so that Allied torpedoes could avoid detection during the Second World War. Lamarr’s scientific triumph is now used in modern wireless communication. These women have been trailblazers, but sadly, they remain in the minority in the technology space. By demanding that they take their rightful place in the workplace, we are campaigning for social justice but also ensuring that the human race is best equipped to meet the challenges of 4IR and of a dynamic, uncertain future. Article adapted from: https://www.itweb.co.za/content/LPwQ5Mly1dwqNgkj References: 1. https://www.vice.com/en_us/article/53d5mn/a-heart-two-sizes-too-big 2. https://www.vice.com/en_us/article/53d5mn/a-heart-two-sizes-too-big 3. https://populationeducation.org/a-womans-place-is-in-the-fourth-industrial-revolution/ 4. https://www.weforum.org/agenda/2016/04/where-are-the-women-in-computing/ 5. https://womenintech.co.za/blog/about/ 6. https://www.catalyst.org/research/the-bottom-line-connecting-corporate-performance-and-gender-diversity/ 7. https://www.mckinsey.com/business-functions/organization/our-insights/moving-mind-sets-on-gender-diversity-mckinsey-global-survey-results.

  1. Using excerpts from the article above, explain the role of organizational culture in driving gender equality in the workplace. (10)
 
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Danaasi is a Malaysian Ice-cream factory with more than 10,000 employees in 12 countries worldwide. The Danaasi subsidiary in Ghana employs mostly third country nationals. Although ice cream manufacturing is a relatively safe job, there are still numerous ways that employees consistently get hurt on the job. For example, there are accident reports of injuries sustained by falling off ladders while changing displays, incorrectly using boxcutters to open packages, or not following correct procedures while cleaning the processing machines. Danaasi Ghana is however not investing in employee health and safety. The Malaysian headquarters has asked the Ghana subsidiary to come up with a health and safety policy that will appeal to its diverse multigenerational workforce, provide a way to ensure employee conformity and link their conformity back to business performance.

 
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After spending several weeks on the job, Suhana was surprised to discover that her father had not formally evaluated any employee’s performance for all the years that he had owned the business. Her father, Sanjeev’s position was that he had “a hundred higher-priority things to attend to,” such as boosting sales and lowering costs, and, in any case, many employees didn’t stick around long enough to be appraisable anyway. Furthermore, contended Sanjeev, manual workers such as those doing the pressing and the cleaning did periodically get positive feedback in terms of praise from Sanjeev for a job well done, or criticism, also from Sanjeev, if things did not look right during one of his swings through the stores. Similarly, Sanjeev was never shy about telling his managers about store problems so that they, too, got some feedback on where they stood. This informal feedback notwithstanding, Suhana believes that a more formal appraisal approach is required. She believes that there are criteria such as quality, quantity, attendance, and punctuality that should be evaluated periodically even if a worker is paid on piece rate. Furthermore, she feels quite strongly that the managers need to have a list of quality standards for matters such as store cleanliness, efficiency, safety, and adherence to budget on which they know they are to be formally evaluated. Questions: Q1. Develop and design a performance appraisal method for the workers of the store. Explain briefly.
 
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