When you write any document, you have to ensure that your writing is effective. Choosing between using active or passive voice depends on the context of your writing. Which voice would be more appropriate in the following contexts? Explain your answer. 2.1.1 You write an email to staff members encouraging them to attend a workshop on professional customer relations. (3) 2.1.2 You write a memorandum in which you explain that the sales manager has made a mistake in the calculation of profits for August 2021. (3) 2.2 (3) 2.3 The use of first-person pronouns is recommended in less formal business communications such as memos, emails and letters. How can you improve the use of the first-person pronouns in the following statements? Why do you suggest the changes? 2.2.1 I conducted an inspection of the site to determine whether repairs were necessary. (3) 2.2.2 The remarks in your email are positive and useful. Biased language should be avoided in business writing. Rewrite the following biased statements to make them more inclusive. Identify the type of bias in each statement. 2.3.1 The chairman has adjourned the meeting, (2) 2.3.2 There are many elderly people among our customers. (2) 2.3.3 An Asian customer complained about the delivery service. (2) When you use information from a source, you can avoid committing plagiarism by paraphrasing the information and providing information about the source. Which steps can you follow to ensure that you paraphrase effectively?

From the short story “The Necklace” by Guy de Maupassant

1. In a 9- sentence paragraph, describe the character Mathilde. Do you have a positive or a negative impression of her? Why? Why does Mathilde seem to suffer so much? What are her virtues, if any? Her flaws?

2. In a 9- sentence paragraph, describe the character M. Loisel. Do you have a positive or a negative impression of him? Why? What are his weaknesses, his strengths? Is he a good husband? Why does he do what he does?

3. in a 9-sentence paragraph write what YOU think the theme of “The Necklace” is. Be sure to support your opinion with references to characters and situations within the story.

4. In a 9 -sentence paragraph, describe a character whom you know that resembles Mathilde OR M. Loisel in some way. You don’t have to use the person’s real name, but you have to be a specific in your comparisons as possible. If you do not know anyone like this, pick a character from a movie or TV show that resembles them. In this case, please DO tell me the show or the movie, as well as the character.