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The BUYER’s side: Complete questions B1 to B10 after reading the buyer’s part of the case.

B1. What are the issues to be negotiated? [Hint: The bargaining mix as informed in the case. List as many issues as you think are relevant for the buyer.]

1.

6.

2.

7.

3.

8.

4.

9.

5.

10.

Answer questions two to five in the table below. Expand the table as needed. If you identified many issues in the last question, limit the number of issues to top five important issues.

B2. What are buyer’s priorities among the issues in the bargaining mix? [Hint: Rank order the bargaining mix]

B3. What are the primary underlying interests? [Hint: Why are you negotiating?]

B4. On each issue, what is buyer’s walk-away point (limits) and BATNA?

B5. What are buyer’s target points and opening requests on these issues?

Order

Issue

Primary Underlying Interest

Target Point

My BATNA

Walk-away Point

1.

2.

3.

4.

5.

B6. Who are the important constituencies to whom the buyer is accountable, if any? [Hint: The Field Analysis – Constituencies are the parties that are not at the negotiation table. They are sitting at the sidelines and watching you or your opponent negotiate. Constituencies have a direct interest in the outcome of the negotiation.]

B7. What do the buyer know about the other negotiator’s goals, issues, and resistance points? [Hint: Only mention the information that is available to you with in the case.]

B8. What overall strategy do I want to pursue, if I were the buyer? [Hint: Integrative or Distributive? Elaborate!]

B9. What does the buyer need to assemble – research, documents, charts, graphs, and so on – make the most effective presentation on what the buyer wants to achieve? What tactics does the buyer need to present arguments or defend against the other negotiator’s arguments?

B10.What protocol is essential for this negotiation: where to negotiate, when to negotiate, who is present for the negotiation, agenda to be followed, note-taking? Also, what to say and how to say it!

 
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For a particular process, originally each 200 units of product manufactured yielded 180 conforming units, 12 units that must be scrapped, and the remaining units that must be reprocessed. Each scrapped unit results in a $30 loss and each reprocessed unit requires an extra 0.55 hours of processing time. The resource time of producing the original 200 units is 30 hours. As a result of a quality improvement program that was recently introduced, for each 200 units manufactured, the process now yields 195 conforming units, 3 unit to be scrapped, and the remaining units that must be reprocessed. Calculate the percent increase in the productivity because of the new process.
 
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CORVID-19 has caused a global pandemic that has caused widespread illness and death and has wreaked havoc on the world’s economy. If we compare it to the pandemic of 1918 we find many of the issues that arose then are arising today. For example, during that epidemic, some experts recommended face coverings, yet many people refused to use them. One advantage we have is current and potential technology. The slide presentation described promising technology that may prove to be effective tools against the next pandemic. For this discussion forum, respond to the following question: Which two technologies, described in the special topics lecture, do you think have the most potential for improving outcomes for CORVID 19 and future similar pandemics? Explain why you selected each one. Please refer to the syllabus for the requirements and grading of the discussion forum. Please respond to one other student’s post.
 
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11- Time frame is a part of

Defining the problem

Problem Analysis

Alternative Solutions

Action plan

12- The Delegate leader shall make the decision

solo

Solo after consulting his team

By Consensus

None of the above is true

13- Disadvantages of Participative manager

Employees do not feel encouraged and appreciated

Employees lose confidence in themselves

Perceived by staff as a weak manager

None of the above

14- A common trait between all leaders

Influencing others

Motivating others

Make a real benefit to others

None of the above

15- Leaders are classified according to

Task Oriented

People Oriented

All of the above

None of the above

16- All of the following required for successful meeting; except

The president should make the final decision

Manager should possesses a strong personality with acceptance of criticism

Define a pre-meeting goal

All of the above are requirements for success

17- The difference between goal and objective

Objective is Measurable

Objective is Specific

Dream is more comprehensive and broader

All of the above

18- The bureaucratic Manager must become a … leader

Autocratic

Assertive

Delegate

None of the above

19- Fish bone Technique

Is a simple process

Used to differentiate between symptoms and disease

Explores the real cause of the problem

all of the above

20- Conflicts between employees

Positive sign

Negative sign

Classified as positive or negative according to the degree of conflict

None of the above

 
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