read the WSJ article posted for this week (Click on the title below to view the article on WSJ.com; you can either purchase a discounted subscription to WSJ or use Oviatt Library Website to view a copy of the article).

Tech’s Customer Loyalty Is Priceless Until It Isn’t (Links to an external site.)

QUESTIONS:

Question 1:In your own words, explain what customer loyalty is.

Question 2:According to this article, what financial or other data can be used to quantify the degree to which a company has loyal customers?

Question 3:If a company recognizes that its customer loyalty isn’t as high as it wants, what are some specific measures the company could implement in an effort to increase that loyalty?

Question 4:What impact did the pandemic have on customer loyalty? How might customer loyalty change after the pandemic subsides?

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to download the template and use it for this assignment.

Rewrite the questions above in bullet-point format in the file you will create and respond to them separately.

Your submission must meet the formatting requirements outlined in the syllabus and should have bullet points separately showing each question and your response.

Be sure to explain your responses thoroughly and pay attention to the grading rubric for this assignment.

Submissions that do not meet the formatting requirements or do not explain the responses thoroughly will not be considered.

A Club __________ is a document whereby the Club promises it will pay a valid claim (on behalf of its member) that arises out of a maritime transaction.

a. Letter of Indemnity (LOI)

b. Letter of Undertaking (LOU)

c. Letter of Credit (LC)

d. General Average Bond (GAB)

66.According to the SKULD’s Rule Book, the Club will not cover a member for liabilities arising out of which of the following:

a. The issuance of a bill of lading that is ante dated

b. The issuance of a bill of lading for cargo carried on deck that makes no reference to on deck stowage

c. The issuance of a bill of lading that contains a description of the cargo which the member or an officer of the vessel knows to be incorrect.

d. All of the above

67.Which statement accurately describes the decision in the maritime arbitration involving the MV CEPHEUS?

a. The port call at Long Beach for bunkers was an unreasonable deviation and stripped the carrier of its contract’s protections.

b. Owners were able to recover the general average from cargo interests.

c. The call at Long Beach was interpreted as a reasonable deviation because the bunkers were cheaper in Long Beach than in Alaska.

d. The Owners of the vessel were protected by the charter party’s Clause Paramount.

68.According to the West of England P and I Rule Book, seamens’ repatriation expenses that are payable include:

a. The expense of repatriating a seaman of the insured vessel that is sick or injured.

b. The expense of repatriating a seaman, if during the course of a voyage, a family member falls very ill.

c. The expense of repatriating a seamen if the member is under a statutory obligation to do so, for example, under the MLC (Maritime labor Convention).

d. All of the above.

69.According to the AIHC Hull Clauses, under what circumstances can the insured shipowner claim wages and maintenance of the Master, Officers or Crew as a covered risk?

a. When incurred solely for the necessary removal of the Vessel from one port to another for average

b. When those wages are unable to be paid because of insolvency

c. When those wages are incurred during any peril defined in the perils clause of AIHC.

d. All of the above.

70.The total capacity in cubic feet of all the spaces within a ship’s hull and the enclosed spaces above the deck available for cargo, stores, fuel, passengers, and crew, can be described by referring to the ship’s:

a. Deadweight

b. Displacement

c. Gross tonnage

d. Net tonnage