solution

Which sentence applies a “you attitude” most successfully?

a.) You can pick up the package at the reception desk.

b.) I’m leaving the package at the reception desk.

c.) I will leave the package for you at the reception desk.

To create a receiver-centered message, you should cultivate a “you attitude” that focuses on the needs of the audience. Which of the following should you ask yourself when creating a receiver-centered message? Check all that apply.

a.) Does the message address the receiver’s major needs and concerns?

b.) Will the receiver respond to me?

c.) Is the message sent promptly and through the preferred channel to indicate courtesy?

d.) Does the message address all of my concerns?

e.) Will the receiver perceive the ideas to be fair, logical, and ethical?

Read the scenario and related email message, keeping in mind that all messages should be adapted to the audience. Answer the corresponding questions.

Scenario

David Ortega works for WebLINE, a web hosting and design company. One of his clients, a musician named Harry Gorman, is posting copyrighted material by other artists on his website in a format that can be illegally downloaded and reproduced. This is a violation of the client’s contract with WebLINE. According to the terms of the WebLINE contract, the company can shut down any client’s website without prior warning if the terms of the contract are violated.

David has worked with Harry Gorman for more than seven years. Harry is a loyal client who has referred a good deal of business David’s way. Since David is unsure if Harry realizes that he is violating the WebLINE contract and is also unsure if any materials have been illegally downloaded yet, David decides to contact Harry before making the decision to shut down his site. David sends Harry the following email message.

Email Message

From: [email protected]

To: [email protected]

Subject: Your terms of contract with WebLINE

Hi Harry,

For the past seven years, we have appreciated your business. Recently, however, it was brought to my attention that you are posting copyrighted material by other artists. I think this is a problem because this content can be illegally downloaded from your website. This is a violation of your contract with us. It could cost our company hundreds of millions of dollars. If these actions continue, I might lose my job, and the whole company might be put out of business.

I want to give you a chance to take down the illegal content before it becomes a problem. You must comply by 5:00 p.m. today, or your website will be rendered inactive.

Please contact me if you have any questions.

Sincerely,

David Ortega

What advice would you give David to help him communicate ethically and responsibly? Check all that apply.

a.) Don’t embellish or exaggerate the facts.

b.) Support your viewpoint with objective facts.

c.) Preserve the reader’s self-worth by using tact and consideration.

d.) Be more direct and accusatory.

Determine the best revision for this sentence from David’s message.

a.) I think this is a problem because this content can be illegally downloaded from your website.

b.) You are violating the terms of service, which is illegal.

c.) You are problematic because you are helping people obtain content illegally.

d.) Posting copyrighted content that can be downloaded without payment or permission is a violation of WebLINE’s contract.

AS PER CHEGG POLICY, ANSWER ALL PARTS OF THE QUESTION. PLEASE DO NOT ANSWER IF YOU CANNOT ANSWER ALL PARTS OF THE QUESTION. PLEASE DO NOT ANSWER IF YOU DO NOT KNOW THE “ANSWER 4-SUB PARTS OF A QUESTION” CHEGG POLICY. THANK YOU FOR YOUR TIME.