solution

1 During the forming stage of a group or team, the leader should encourage team members to

Multiple Choice

admonish one another for small infractions.

work through team conflicts.

get to know one another.

push back against the power structure.

Pt.2 Which of the following describes a team experiencing punctuated equilibrium?

Multiple Choice

After Daniel retired, the team briefly returned to the forming stage while it welcomed Avery to the team.

After a wildfire burned its factory, the executives had to refocus their efforts on establishing new manufacturing capabilities.

Upon completion of another successful project, the team met up for their usual celebratory backyard cookout.

Now that Taylor has emerged as the leader, the team has moved on to setting goals and assigning roles.

Pt. 3 If one of the production crew members in the Management in Action case is known for keeping the team headed in the right direction to meet taping deadlines, this person would have the ________ role of ________.

Multiple Choice

• maintenance; gatekeeper

• task; orienter

• task; procedural technician

• maintenance; harmonizer

• Pt. 4 Leaders who establish reciprocal trust with their team can expect

  Multiple Choice

• more organizational citizenship behaviors.

• decreased communication.

• better independent performers.

• less team cohesiveness.

  Pt.5 Chayo was incredibly upset and frustrated when his boss denied his vacation request, again. Chayo decided to cool off a bit before addressing the conflict, so he used which conflict-handling style?

  Multiple Choice

• collaborating

• compromising

• accommodating

• forcing

• avoiding

  Pt. 6 When Emily, an American manager, became director of operations at the firm’s apparel factory in China, the tension mounted quickly due to misunderstandings and the extensive time needed to translate conversations between herself and the employees. Emily is experiencing ________ conflict.

  Multiple Choice

• personality

• intergroup

• cross-cultural

• envy-based

  Pt.7 Rosa asked Henry, one of her team members, to purposefully think of and voice criticisms as the group discussed whether to open a branch office in another state. This is an example of the use of

  Multiple Choice