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Sun Pool Accessories manufactures swimming pool equipment, including pumps, divingboards, slides, and ladders. The company employs 120 people who are represented by aunion. The collective agreement between the employer and the union expired on May 30,2010. After negotiations did not lead to a renewal of the collective agreement, the unionstarted a legal strike on July 30, 2010. The parties signed a protocol that provided that theunion could delay management vehicles entering or leaving the company property for up to30 minutes. The picket line established by the union prevented transport trucks from bringingin supplies and taking away finished products. Non-unionemployees were delayed bythe picket line for hours when they entered or left the premises. Several customers of thecompany who were advised that there would be a delay in delivery advised the companythat they were cancelling their orders.

Enact the conversation of the union representative and the employer’s response to bring out a solution.