solution

in a clinic, an average
customer will wait 10 minutes before spending 40 minutes with the specialist

Express your answer as a
percentage rounded to one decimal place,

What is the percentage
of value-added time? %

At a spa, customers
generally spend 2 hours in the facility. On average, this includes 19 minutes
waiting after arrival, 5 minutes waiting a for a massage, and 2 minutes waiting
to checkout. The remainder of the time is spent being pampered by the spa’s
staff

Report your answer as a
decimal and found to 3 decimal places

What is the overall
equipment effectiveness (OEE) of this spa?