solution

QUESTION 1: LETTER WRITING (40 MARKS) You are Imran Khalid, the Operation Manager of the “Butter Chicken Rice restaurant chain. You have recently received a complaint letter from a customer about the poor quality of food and services provided by one of your outlets Below is the letter of complaint sent by the customer Malaysia We The hehe www ?????? ???? ???? Thank you for the comme Rosemary Rivaldi my You are required to write a letter of adjustment to reply to the complaint letter sent by Mrs. Rosemary Rivaldi. You have to ensure that there is a proper format used for writing the letter such as introduction body development paragraphs, and write at least 250 words. In your letter Design the letterhead of Bumer Chicken Rice. Use the full-block format Include a subject line that identifies the topic of the letter. Express appreciation to your customer for being loyal Apologize for the problems faced Try to regain customer confidence by giving ONE (I) suitable explanation for the poor quality of food, and ONE (1) suitable explanation for the poor quality of service Suggest TWO (2) plans of improvement on the quality of food and service, and ensure that the same problems will not recor Look forward to finure business relation Offer something as a goodwill gesture