solution

1. True or False Professional services firms typically operate with the level capacity to never allow the customer to wait.

2. Petsmart decided that consumers may want to buy pet food a different way than buying at the register into the store. What are two ways they decided to competitively differentiate to fulfill customer demand?

A) Online ordering in the store and on their website

B) Purchasing Chewy and online ordering to pickup at the store

C) Providing a discount for ordering online or picking up at the store

D) Purchase through a third party and through the Petsmart website

3. Three examples of demand generators in determining where to place a hotel might be

A) Price, Hotel rooms within 1 mile, Hotel rooms within 3 miles

B) Years hotel has been open, price, hotel reviews

C) Accessibility, Room price, amenities

D) Annual tourists, Distance to downtown, Accessibility

4. True or False, Statistical process control is used in service industries like a blood-testing lab to determine normal levels of variation. Normal levels of variation are the voice of the specification