solution

provide a written answer to the following “customer question”: You have received the following e-mail from a customer, provided below. Review the e-mail and the instructions, then write a response in your own words. Be mindful of grammar, spelling and professionalism. *Sample E-mail* HI MY INTERNET IS EXTREMELY SLOW PLEASE FIX IT! *Instructions* The customer emails in and says their internet is running slow. You check the stats on the account to determine that the stats are slightly out of specification and their modem hasn’t been rebooted in over 2 months. We will need to let this customer know that they need to reboot their modem for 30 seconds and attempt to connect directly to it with an Ethernet cable to run a speed test to see if the issue continues.” (optional)