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The order to delivery lead-time is generally faster than other manufacturers. However, visiting the Smart user club at www.thesmartclub.co.uk revealed such problems as:

‘Just picked up my new Smart Pash tonight. Been dead excited all day. However, there were a few things not quite right when I got to Smart Milton Keynes (MK Smart):

– Colour was wrong. I ordered a blue one. Def ordered blue. Car is silver, but I think I prefer the silver one now!!!!

– No CD multi-changer fitted, as ordered. More gutted about this really, I have no tapes at all, so the weekend driving will be listening to crappy radio! MK Smart say they will get me in early next week to have this fitted.

 – No velour mats as ordered. They say they had none. Fair point, mats are not essential (unlike CD player!), but they will supply my mats when they are in.

‘All in all, I was a little disappointed, but the total handover was very well explained by Giles, and they were very apologetic about the missing bits and bobs. ‘I wanted to specify it with Boomerang Red seats, but was told that this would be a special order taking up to 12 weeks (!!) as there is a run on Smarts at the moment. So, I accepted a car they already had in stock with blue seats, but had all the clock/rev counter/speedo/controls with red trims … and I collected it three weeks later …’

Taking into account that

(a) it is possible to have order-specific modules such as dashboards produced at two hours’ notice, and

(b) the final assembly process takes less than five hours, why is a response time of two to three weeks such a challenge for MCC?

 
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The network-based approach of an agile operations strategy could solve part of the matching problem for Wings & Legs. In supply chain management much attention is paid to improvement of the vertical processes in a supply chain. However, Wings & Legs also outsource part of production (they buy poultry products from other poultry processors) which means that horizontal processes and horizontal cooperation are of importance.

(a) What advantages are there for Wings & Legs in outsourcing part of their production to other poultry processors? What advantages are there for these other poultry processors?

(b) How should Wings & Legs outsource part of production to other poultry processors, with respect to production planning, quality control and product specifications?

 
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Evaluate the validity of the pilot research undertaken by Marsden. For example:

● Was the supply chain orientation of the research sufficiently rigorous?

● What other sources of information could have been explored in the timescale required?  What factors influence your own selection of a grocery retailer? Rank these as either ‘order winning’ or ‘order qualifying’ factors.

● Do you believe that your own preferences can be generalised to a wider population or do you believe that Mary Johnson’s research reveals your own preferences?

● What are the implications of Mary Johnson’s research in terms of Marsden’s performance objectives for its own internal and external supply chain?

 
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The highly respected scientific journal Nature regularly publishes articles on the relationship between religion and science. An article published in 2004, for example, asserts that science and faith have collided with “explosive force” over the issues of “nanotechnology, artificial intelligence, cloning, creationism and genetic modification.” According to the authors of the article, stem cell research, in particular, has strained the relationship between faith and science because it involves a clash between the “religion-based belief in the sanctity of human life even . . . of an embryo,” and the “desire to alleviate suffering and cure disease” which are the aims of stem cell research. Dr. Francis Collins, a Christian scientist who heads up the National Human Genome Research Institute, is quoted as saying he is “intensely conflicted” about stem-cell research. This conflict between the “religion-based” value of embryonic life, and stem cell research which destroys human embryos, the article claims, lay behind the decision of President George W. Bush—who is himself an evangelical Christian—to forbid the use of federal funds to pay for any stem cell research that destroyed more embryos. (This Bush policy ended with President Barack Obama.) Not all scientists feel that religion and science are opposed. The National Academy of Sciences, the most distinguished group of scientists in the United States, declares on its website that “Scientists and theologians have written eloquently about their awe and wonder at the history of the universe and of life on this planet, explaining that they see no conflict between their faith in God and the evidence for evolution.” On the website of the BioLogos Foundation, Francis Collins (the Christian scientist quoted earlier) defends “the compatibility of Christian faith with what science has discovered about the origins of life and the universe.” Collins argues that many scientific findings, such as the Big Bang and the universal effectiveness of our mathematics, “point” to a God, and that scientific theories such as evolution can be reconciled with faith. Questions 1. Are there any aspects of science that make you more inclined to religious belief? Less inclined? 2. Should the sincere religious beliefs of those in public office (such as the president) influence policies regarding scientific research that they put in place? 3. Are the National Academy of Sciences and Dr. Dennis Collins right, or do some scientific theories contradict faith?

 

 
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