Owen is 42 years old. He has had a very successful career as a financial broker, making a lot of money and accumulating substantial assets – his total worth is estimated at $80 million. Owen was married in his early twenties but the relationship broke up over ten years ago and he has rarely seen his two children which he feels very guilty about. Owen is extremely lonely and clinically depressed; for all his wealth, deep down he wishes he had a more fulfilling life. While sitting in Aotea Square one Friday evening, Owen happens to hear Reverend Everard Hopeful (Everhopeful), the charismatic leader of the Rightway Christian Community (The Rightway), preaching about a better life and the good works which The Rightway stands for. Everhopeful’s message resonates with Owen in a meaningful way and later in the evening he confides in him regarding his personal circumstances. Everhopeful says that he can help Owen lead a more satisfying life and encourages him to visit The Rightway’s gated community in West Auckland. After a number of weekend stays at the community Owen is convinced that The Rightway is what he has been looking for and he agrees to join the community and abide by its rules which include obedience to the teachings of Everhopeful. A condition of membership is that, on joining the community, members are required to donate a minimum of 25% of their worldly goods to The Rightway Trust which administers its assets for the community’s charitable works. Everhopeful suggests that before making any decision Owen might want to talk to The Rightway’s lawyers but Owen says no. He has always been a passionate greenie and is particularly enthusiastic about the work which he discovers the trust is doing to help clean up the water ways and its funding of schools across New Zealand to enable them to convert to solar energy. He transfers cash, shares and his valuable art collection totalling $30 million to the trust. (He entrusts his brother with looking after his remaining assets with the intention that in due course they will go to his children). Despite finding some inner peace and happiness in the community, Owen still has periods when he suffers from severe bouts of depression. Another member of The Rightway, Lucinda, worked as a well-being counsellor prior to joining the community and she takes Owen under her wing and helps him to cope with his demons. Over time Owen and Lucinda grow closer and gradually they fall in love. Eventually, after agonising long and hard, they make the decision to leave the community and set up a home together. Owen wants to know whether he is able to recover his gifts to The Rightway Trust on the basis of undue influence. Advise Owen.

QUESTION 1: LETTER WRITING (40 MARKS) You are Imran Khalid, the Operation Manager of the “Butter Chicken Rice restaurant chain. You have recently received a complaint letter from a customer about the poor quality of food and services provided by one of your outlets Below is the letter of complaint sent by the customer Malaysia We The hehe www ?????? ???? ???? Thank you for the comme Rosemary Rivaldi my You are required to write a letter of adjustment to reply to the complaint letter sent by Mrs. Rosemary Rivaldi. You have to ensure that there is a proper format used for writing the letter such as introduction body development paragraphs, and write at least 250 words. In your letter Design the letterhead of Bumer Chicken Rice. Use the full-block format Include a subject line that identifies the topic of the letter. Express appreciation to your customer for being loyal Apologize for the problems faced Try to regain customer confidence by giving ONE (I) suitable explanation for the poor quality of food, and ONE (1) suitable explanation for the poor quality of service Suggest TWO (2) plans of improvement on the quality of food and service, and ensure that the same problems will not recor Look forward to finure business relation Offer something as a goodwill gesture