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Persuasive Email – Bad Version

DATE: March 3, 200x TO: All Employees
FROM: Matt Sawicki
SUBJECT: FedEx Bills!
Why does everything have to be sent by FedEx or UPS overnight? It seems as if no one uses regular mail anymore. Our shipping costs are sky high, and I’m wondering why you think that everything needs to be sent by overnight mail. Are recipients really going to use this information immediately?

If you would just plan a little more carefully, instead of waiting to the last minute, I’m sure we could reduce our costs considerably! After all, UPS ground service costs a lot less, but it does take three or four days—and that would mean planning ahead. Even cheaper is fax; it costs only about 35 cents for a long-distance call. E-mail is even cheaper.

Has anyone thought of using the receiver’s FedEx number? If someone really wants to receive a letter or package fast, let him pay for it. That could save us a bundle!

The bottom line is this. If we don’t cut our shipping costs in half in two months, the CEO will restrict all overnight shipments. That means no more FedEx! Enough said!

Matt Sawicki
Operations Manager

1 point each What are 4 weakness of this “Bad” Persuasive Email…

 
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1. Activities that provide some combination of time, location, form, and psychological value refer to __

2 points

a. Goods

b. Services

c. Management

d. All the above

Clear selection

2. Which following statement defines the term ‘operations management’?

2 points

a. The management of systems or processes that create goods and/or provide services.

b. A sequence of activities and organizations involved in producing and delivering a good or service.

c. Production of physical items by business organizations.

d. None of the above

3. There is interdependence relations among basic functions of organizations

2 points

a. Yes

b. No

4. Which one is the typical flow in a supply chain network?

2 points

a. Manufacturer > suppliers > transporters > customers >retailers

b. Suppliers > manufacturer > distributors > retailers > customers

c. Suppliers > retailers > manufacturer> distributors > customers

d. None of the above

5. Which following one is example of service?

2 points

a. Catering

b. Electricity supply

c. Internet

d. All the above

6. Measurement of productivity is difficult for goods

2 points

a. True

b. False

7. Which following one is an example of goods?

2 points

a. Health care

b. Mining

c. Farming

d. Both b & c

8. Human relation movement contributed_

2 points

a. Division of labor concept

b. Principles of management

c. Motivation concept

d. Gantt chart

9. Steam engine was developed in which era?

2 points

a. Scientific management

b. Industrial revolution

c. Human relation

d. Management science

10. Planning functions of operations manager includes

2 points

a. Capacity planning

b. Location planning of the facilities

c. Designing the layout of the production process

d. Scheduling the production/services

e. all the above

 
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Persuasive Email – Good Version

DATE: March 3, 200x

TO: All Employees

FROM: Matt Sawicki

SUBJECT: REDUCING OVERNIGHT DELIVERY COSTS

Overnight delivery services are wonderful, but they are costing us too much money. To avoid rigid future restrictions imposed by the CEO, I’m asking you to voluntarily reduce your use of these delivery services by 50 percent in the next two months.

Rather than face a ban on ALL overnight services, let’s work together to reduce our costs. Here are some suggestions:

  1. Ask yourself whether the recipient will really use the information immediately. If not, use a cheaper method.
  2. Send messages by fax or e-mail. A long-distance fax costs only about 35 cents, and e-mail is even less.
  3. Use the FedEx or UPS account number of the recipient.
  4. Plan ahead so that you can use UPS ground service. It takes about three or four days.

Some overnight shipments, of course, are critical. So that you can continue to make those shipments, we must cut our overall use by one half—before May 1. If you can think of other ways to reduce overnight shipments, please send me a note. I appreciate your cooperation in retaining our mail budget.

Matt Sawicki

Operations Manager

1 point each

What are 4 strengths of this “Good” Persuasive Email…

 
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As an intern at Acme
Manufacturing, you have been provided the following information: .

• A work center uses
kanban containers that hold 300 parts.

• Moving the container
to the next work station takes 90 minutes.

• There is an overall
demand rate of 35 units per per minute.

Management now wants you
to answer the following questions below.

This information is for
the next two questions.

Question 8 2 pts

Based on the number of
containers, what is the maximum inventory that can be in the system?

Question 9 2 pts

What is the takt time
per minute of this operation? (Convert to seconds, then round up to the second
decimal place using this format: 0.00)

 
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