SAINT LEO COM540 MODULE 8 FINAL EXAM

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The ____ section of the business continuity policy provides an overview of the information storage and retrieval plans of the organization.

scope

training requirements

roles and responsibilities

special considerations

Question 2. Question :

A ____ is a fully configured computer facility, with all services, communications links, and physical plant operations.

cold site

service bureau

warm site

hot site

Question 3. Question :

A ____ agreement usually guarantees space when needed, even if this means that the service bureau has to acquire additional space in the event of a widespread disaster.

mutual

noncompete

service

nondisclosure

Question 4. Question :

The ____ team is responsible for providing any needed supplies, space, materials, food, services, or facilities needed at the primary site other than vendor-acquired technology and other material obtained by the vendor team.

damage assessment

data management

logistics

business interface

Question 5. Question :

The ____ team works to install operating systems on the hardware installed by the hardware team.

application recovery

OS

computer setup team

network recovery team

Question 6. Question :

The ____ team is responsible for recovering and reestablishing operating systems (OSs).

database recovery

systems recovery

applications recovery

vendor recovery

Question 7. Question :

____ is functionally similar to job rotation, but only involves the rotation of a portion of a job, rather than the entire position.

Vertical job rotation

Task rotation

Computer training

Horizontal job rotation

Question 8. Question :

The ____ team is responsible for recovering and reestablishing operations of critical business applications.

vendor contact

system recovery

applications recovery

network recovery

Question 9. Question :

The ____ method of backup uses a rotation of six sets of media and is perhaps the most simple and well known.

six tape rotation

six-day rotation

Tower of Hanoi

six night rotation

Question 10. Question :

The ____ method of backup uses five media sets per week and allows recovery of data for the previous three weeks.

Towers of Hanoi

six-tape rotation

Grandfather-Father-Son

six-day rotation

Question 11. Question :

In disaster recovery, the ____ is the point at which a management decision to react is made in reaction to a notice or other data such as a weather report or an activity report from IT indicating the escalation of an incident.

mirrored site

hot site

cold site

trigger

Question 12. Question :

____ is the movement of employees from one position to another so they can develop additional skills and abilities.

Job rotation

Task rotation

Computer training

Cross-training

Question 13. Question :

The ____ team works to quickly set up the hardware needed to establish operations in the alternate site.

business continuity management team

operations team

computer setup team

network recovery team

Question 14. Question :

____ uses a specialized parity coding mechanism known as the Hamming code to store stripes of data on multiple data drives and corresponding redundant error correction on separate error correcting drives.

RAID level 1

RAID level 2

RAID level 3

RAID level 4

Question 15. Question :

____ is the group charged with analyzing vulnerabilities, evaluating existing plans, and developing and implementing the comprehensive crisis management program.

Crisis management planning committee

Humanitarian planning committee

Emergency response committee

Cross-training planning committee

Question 16. Question :

The ____ lists and describes the efforts to resume normal operations at the primary places of business.

incremental backup plan

disaster recovery plan

full-backup plan

business continuity plan

Question 17. Question :

The ____ contains the steps for implementing critical business functions using alternate mechanisms until normal operations can be resumed at the primary site or elsewhere on a permanent basis.

incremental plan

disaster recovery plan

full-backup plan

business continuity plan

Question 18. Question :

A ____ allows the organization to provide a disaster recovery/business continuity option while reducing the overall cost.

service bureau

mutual agreement

time-share

service agreement

Question 19. Question :

____ are highly probable when infected machines are brought back online or when other in-fected computers that may have been offline at the time of the attack are brought back up.

Follow-on incidents

War games

Black bag operations

Blue bag operations

Question 20. Question :

Before returning to routine duties, the IR team must also conduct a(n) ____.

chain of custody

after-action review

war game

Alarm Compaction

Question 21. Question :

The ____ is the point in the past to which the recovered applications and data at the alternate infrastructure will be restored.

recovery point objective

relocation point objective

simulation point objective

warm site objective

Question 22. Question :

____ consists of efforts designed to address the psychological and emotional impact on the workforce.

Crisis communications

Humanitarian assistance

Emergency response

Cross-training

Question 23. Question :

Once the incident has been contained, and all signs of the incident removed, the ____ phase begins.

actions after

black bag operation

chain of custody

blue bag operation

Question 24. Question :

____ occur over time and slowly deteriorate the capacity of an organization to withstand their effects.

Slow onset disasters

Communication disasters

Rapid onset disasters

Data disasters

Question 25. Question :

The ____ involves providing copies of the DR plan to all teams and team members for review.

DR plan desk check

DR plan structured walk-through

DR plan simulation

DR plan parallel testing

Question 26. Question :

A ____ is owned by a single organization; it can be as small as two PCs attached to a single hub or it may support hundreds of users and multiple servers.

honeypot

cache

filter

LAN

Question 27. Question :

____ contingency considerations should enhance the ability of recovery personnel to restore WAN services after a disruption.

Cache

Server

Web site

WAN

Question 28. Question :

The ____ team works with the hardware and OS teams to get internal and external services up and running to begin supporting business functions.

applications recovery

OS

computer setup team

network recovery team

Question 29. Question :

During the ____ phase the organization begins the recovery of the most time-critical business functions – those necessary to reestablish business operations and prevent further economic and image loss to the organization.

recovery

risk analysis

parallel testing

audit review

Question 30. Question :

____ are those that occur suddenly, with little warning, taking the lives of people and destroying the means of production.

Slow onset disasters

Communication disasters

Rapid onset disasters

Data disasters

Question 31. Question :

The ____ is the group responsible for initiating the occupation of the alternate facility.

advance party

disaster recovery team

applications development team

forensic team

Question 32. Question :

In the ____ section of the business continuity policy, the training requirements for the various employee groups are defined and highlighted.

scope

training requirements

roles and responsibilities

special considerations

Question 33. Question :

The ____ team is responsible for working with the remainder of the organization to assist in the recovery of nontechnology functions.

damage assessment

data management

logistics

business interface

Question 34. Question :

A ____ is defined by the ICM as a disruption in the company’s business that occurs without warning and is likely to generate news coverage and may adversely impact employees, investors, customers, suppliers, and other stakeholders.

humanitarian crisis

sudden crisis

business crisis

smoldering crisis

Question 35. Question :

____ is the rapid relocation of an organization’s critical business functions to another location.

Business relocation

Business continuity

Incidence response

Reactive review

Question 36. Question :

The ____ system can be used both to distribute information about the disaster and to collect information about the status of the employees.

DR plan desk system

DR plan simulation

auxiliary phone alert and reporting system

damage assessment report

Question 37. Question :

____ is most commonly used in organizations that balance safety and redundancy against the costs of acquiring and operating the systems.

RAID level 4

RAID level 5

RAID level 6

RAID level 7

Question 38. Question :

A(n) ____ is a list of officials ranging from an individual’s immediate supervisor through the top executive of the organization.

emergency report

chain of command

cross-training

crisis report

Question 39. Question :

____ is the storage of duplicate online transaction data, along with the duplication of the databases at the remote site to a redundant server.

Remote journaling

Electronic vaulting

Hot swapping

Database shadowing

Question 40. Question :

____ involves the batch transfer of data to an offsite facility.

Database shadowing

Remote journaling

Six-tape rotation

Electronic vaulting

 

 

 
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Global Market Variables

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Write a 350word analysis of the feasibility and effectiveness of outsourcing legal services to another country.

Many business processes and services can be outsourced to other countries. The success of such ventures depends upon the ability of business managers to evaluate the feasibility and effectiveness of outsourcing any particular processes or services.

By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:

  • Competency 1: Analyze cultural communications that affect international business.
    • Evaluate the practice of outsourcing in terms of cross-cultural communication.
  • Competency 2: Evaluate patterns of global organizational structure and hierarchies.
    • Determine the driving force behind outsourcing business processes and services.
    • Identify business processes and services that are good candidates for outsourcing.
  • Competency 3: Analyze the role of international business culture in the negotiation process.
    • Determine the feasibility of outsourcing in terms of cross-cultural organizational structures and hierarchies.
    • Identify the most significant issues business managers should consider when determining whether to outsource business processes and services.

 

During the latter part of the 20th century and continuing into the 21st century, one of the dominant themes in business has been globalization. Advances in technology are undoubtedly a significant factor in enabling globalization, such as the ability for business managers around the world to communicate instantly and effectively using voice, text, and even video. The Internet and associated software and hardware have also had a dramatic impact on that, allowing documents, databases, and a wide range of information to be shared without concern for time or geographic boundaries. The manufacturing sector is another prominent example of globalization, such as the manufacturing and assembly operations of automobile manufacturers spanning international boundaries.

Certainly some would say globalization has provided many benefits to businesses and people interested in obtaining associated products and services. But at the same time, globalization has created significant controversies and challenges. For example, governments throughout the world are now finding it difficult to define and interpret the modern business world as related to historical “made in X” (X being some country) guidelines or laws. At the very least, such definitions are often lengthy and complex these days.

One of the most intriguing (and likely challenging) issues facing business at present is the topic of cross-cultural differences related to globalization. What’s considered perfectly acceptable in one country might be considered inappropriate or even illegal in a different country. And at a more subtle level, topics such as how managerial decisions are discussed, negotiated, and approved within an international business environment can have significant cultural dimensions. Some countries have a highly participation culture, where a fairly large group of managers will be involved in considering some issue. Others might have a more centralized decision-making culture, whereby the senior manager involved has the responsibility for making relevant decisions.

 

Examine the issue of potentially outsourcing legal services to another country. Write an analysis that addresses the following questions:

  • What are some of the variables associated with outsourcing legal services? Which major, or key, variable constitutes the driving force behind this practice?
  • Do you consider legal services outsourcing a good practice in terms of cross-cultural communication and cross-cultural organizational structures and hierarchies? Why or why not?
  • What other business processes or services might be good candidates for outsourcing? Why? How do these business processes and services compare to legal services in terms of potential outsourcing risks and benefits?
  • What are some of the issues business managers should consider as they determine whether to outsource such services? Which of these issues are more or less important to a successful outcome than others? Why?

Support your analysis with references from the Internet sources.

Additional Requirements

Use the following guidelines when writing your analysis:

  • Length: 350 words.
  • Writing: Your analysis should be free of grammar and spelling errors, demonstrating strong written communication skills.
  • Format and references: Use proper APA-formatted references and in-text citations when identifying your sources.
 
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Applying Systems Thinking

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Assignment 1: Discussion—Applying Systems Thinking

Organizations are rarely composed of just a single person or a single organization that functions without interacting with other people or organizations. There are many components or parts in an organization’s make-up, each contributing to the overall functioning of the organization and its behavior. If all the parts are working well, the organization operates efficiently. However, if one part stops functioning, this affects all the other parts and the overall organization. Though other parts may be able to compensate for the nonfunctioning part so that the organization continues to function, efficiency is lowered. Organizations have both internal and external parts—such as stakeholders. The challenges of nonfunctioning stakeholders can be internal, external, or both.

Consider the aforementioned aspects, and using the module readings and the Argosy University online library resources, research the application of systems theory to organizations and their stakeholders.

Then, respond to the following:

  • How does systems thinking apply to an organization’s culture, goals, and structures?
  • How are the stakeholders of an organization interconnected and interrelated?

Integrate various types of systems, such as open and closed systems, that might be present in organizations in your answer. Give reasons and examples, supported with appropriate academic literature, when developing your responses. Be sure to cite to APA writing standards for paraphrases and direct quotes.

By Friday, May 15, 2015, post your response to the appropriate Discussion Area.

Write your initial response in 400-500 words. Your response should be thorough and address all components of the discussion question in detail, include citations of all sources, where needed, according to the APA Style, and demonstrate accurate spelling, grammar, and punctuation

 

Assignment 2: Exploring Interests to Identify Research Problems

The most important task in preparing to write a dissertation is identifying a current problem that is of interest to you. Conducting research can be a daunting task; however, conducting research on a topic or area that is of interest to the researcher can be motivating and make the research process easier. In this assignment, you will conduct research to identify a current problem in your dissertation topic or area of interest.

Using the module readings and University online library resources, address the following:

  • Research at least five articles in appropriate trade journals or academic peer-reviewed journals to find a current problem in your dissertation topic or area of interest.
  • Describe the problem.
  • Discuss why you are interested in this topic.
  • Explain why addressing this problem might aid the field of study both practically (actual organizational setting) and academically.
  • Identify professional organizations that might assist your research efforts in your topic or area or perhaps be interested in your dissertation study findings.

Write a 3–4-page paper in Word format.Apply APA standards to citation of sources. Click here to download the APA Guide. Use this guide to format your assignment.

Write your responses in a clear, concise, and organized manner; demonstrate ethical scholarship in accurate representation and attribution of sources; display accurate spelling, grammar, and punctuation.

Use the following file naming convention: LastnameFirstInitial_M2_A2.doc.

 

B

 
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BA Problem Analysis Paper

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bellow is the paper required as well as the previous assignments that were done on the same topic.. you basically have the information and the outline done, just need the final work now. I have posted the previous papers with the prof. feedback on them so you can fix what needs to be fixed.

 

now, just if get confused, here is the order of the paper:

the final required paper is the attachments # 1,2,3

the first paper is the atta

BA 301 – Research & Analysis of Business Problems

 

Research Paper Guidelines and Instructions

 

 

Purpose

This term paper helps you gain skill in applying critical elements of the problem solving process. In addition, it enhances your understanding of real business problems and opportunities, and how you can benefit from using a systematic approach in solving them. While completing this project you’ll have the opportunity to choose a company that interests you, research that company in order to uncover and prioritize some of the strategic and tactical problems facing the management team, and use the problem-solving framework from class to develop some creative solutions to the chosen problem. You’ll also enhance your long-term perspective and understanding of corporate sustainability by recognizing how economic issues interact with social and/or environmental issues in real business settings.

 

Expectations

Although the final report is due at the end of the term, I would suggest that you not wait until the last minute to complete this assignment. As we review key elements of the problem-solving framework throughout the term, you’ll probably want to immediately apply them to your project (you can see that I’m an optimistic guy). In this way, as you run into issues and concerns, you can discuss them with your group or with me. This is a research paper, and good research takes time. You will be required to provide a draft of your term paper to your group members at the end of the term for review. It always helps to let others review and critique your work. They can often see things that you can’t, sometimes just because you are too close to the material. Early on in the term you will be required to provide a draft problem description for your paper as part of a homework assignment. You will also have a chance to review this with your group. This is a crucial part of the project. If the problem is defined poorly or too generally, it will adversely affect the rest of your paper – and your grade!

 

 

Problem Selection

 

I have purposely not selected the corporate problems for you, only a list of possible companies for your research. Early in the course we will discuss Problem Description as a key step in the problem-solving process. You can’t solve a problem if you can’t identify a problem. Too often in past terms students have defined a problem as a goal, or an objective, or an issue. Problem definition begins with identifying symptoms. Symptoms are indicators. Find a gap between the actual and the desired or a contradiction between principle and practice. We’ll talk more about this in class. You’ll need to do preliminary research on your chosen company in order to uncover some of the problems they face in today’s global business arena, and then pick one that you specifically wish to explore further in the context of the term paper.

 

 

Academic Honesty

The project is an individual project, and it is critical that you do your own work. Some of you may choose the same company. Although I would encourage you to discuss the project both inside and outside the class, the final work you submit must be your own. Trust me, I’ll know. And you will be penalized.

 

Final Report Structure

 

The final term paper requires a specific structure and format. You might think that this is restrictive. In a real business environment, you will often be faced with situations where you need to produce a work product that adheres to specific requirements. Get used to it! Express your creative energy in the content and quality of your thought process, critical thinking, research strategy and solutions. Plus, a fixed format helps me to grade consistently. The final paper should describe the problem you have addressed, the solution you propose, and the outcomes the organization can expect in implementing your solution. The template provided on D2L clearly shows the format required for the paper. Look that over early in the term.

 

Write the paper as if I am the audience. I will read and grade the paper with these questions in mind:

 

1.) Is the problem you describe actually a problem, is it supported by data that you have collected, and is it important to the organization?

2.) Have you exhaustively generated a creative set of possible solutions?

3.) Will the solution you propose effectively address the problem, and have you chosen that solution using effective and proven decision-making techniques?

4.) Have you made a convincing, evidence-based argument for you choice?

5.) Will an allocation of corporate resources achieve the benefits you describe?

 

Your report should convince the decision-maker that the solution you recommend can improve the firm’s multiple bottom line (we’ll discuss this in class if you’re not familiar with the phrase) and is worth pursuing.

 

Formatting

The PSU writing center offers in-person and on-line support for student research projects. Their web site is: www.writingcenter.pdx.edu. Please take advantage of these resources.

 

Your final report should be very carefully organized and formatted – using the guideline found in the template on D2L. Use subheadings and highlighting (italics, boldface etc.) as necessary to guide the reader through your work. Use bullet points and numbering to draw attention to lists of important items. Make sure that your formatting style, organizational approach, and level of detail are consistent throughout the report. Use a formal tone appropriate for business documents. Be consistent with use of tense and person. When presenting numerical data, use appropriate guidelines to present your data effectively. Use 12-point Times New Roman for body copy, and 14-point Arial Bold for major headings (see the template on the course website).

 

As for length, the term paper should be at least ten (10) pages long, not counting the Table of Contents, the bibliography page or any necessary appendices, and no longer than 20 pages. And, if you fill the paper with charts and diagrams, make sure you have ten pages of text. Use the font guidelines listed above, and make sure it’s double-spaced and one-sided . I know that it seems like a waste of paper, but single-sided is much easier to grade if I’m reading many papers at the end of the term. And you don’t want me to be cranky when I’m reading your paper.

 

You are expected to follow MLA style guidelines for all citations in the text and on your bibliography page. Be particularly careful when citing materials collected through PSU Library online databases, such as EBSCO Host. The MLA has a web site but does not publish its guidelines there. However, there are many other sources for citation examples, such as:

 

http://honolulu.hawaii.edu/library/researchguides.html.

 

You can also find printed MLA style guidelines in the library and at the writing center.

 

Final Thoughts

The term paper is 35 percent of your final grade. It’s hard to get an A in this class if you don’t do well on this project. Start early, particularly the background research and problem definition. Outline your thoughts and update the outline as we cover the problem-solving framework in class. As mentioned on the first page, the problem definition is critical, so make sure you spend some time on it. Trust me, it will help the rest of the paper go more smoothly. If you’re having problems, come see me with your questions. I’m happy to help.

 

Lastly, good research is the backbone of the paper. And, as I will repeat in class, this means more than just a Google search. Google is a terrific resource, but the PSU Library website is a better one. Experts claim that Google and other common search engines only give you access to less than 1 percent of the data on the Internet. The rest of the information is in the “deep” Web. Corporate and other private databases make up much of this data, and the PSU Library will give you access to some of this. And I had better not see Wikipedia as a source in your citation list.

 

 

 

3

S14BA301TermPaperInstructions.docx

BA 301 – Research & Analysis of Business Problems

 

Research Paper Guidelines and Instructions

 

 

Purpose

This term paper helps you gain skill in applying critical elements of the problem solving process. In addition, it enhances your understanding of real business problems and opportunities, and how you can benefit from using a systematic approach in solving them. While completing this project you’ll have the opportunity to choose a company that interests you, research that company in order to uncover and prioritize some of the strategic and tactical problems facing the management team, and use the problem-solving framework from class to develop some creative solutions to the chosen problem. You’ll also enhance your long-term perspective and understanding of corporate sustainability by recognizing how economic issues interact with social and/or environmental issues in real business settings.

 

Expectations

Although the final report is due at the end of the term, I would suggest that you not wait until the last minute to complete this assignment. As we review key elements of the problem-solving framework throughout the term, you’ll probably want to immediately apply them to your project (you can see that I’m an optimistic guy). In this way, as you run into issues and concerns, you can discuss them with your group or with me. This is a research paper, and good research takes time. You will be required to provide a draft of your term paper to your group members at the end of the term for review. It always helps to let others review and critique your work. They can often see things that you can’t, sometimes just because you are too close to the material. Early on in the term you will be required to provide a draft problem description for your paper as part of a homework assignment. You will also have a chance to review this with your group. This is a crucial part of the project. If the problem is defined poorly or too generally, it will adversely affect the rest of your paper – and your grade!

 

 

Problem Selection

 

I have purposely not selected the corporate problems for you, only a list of possible companies for your research. Early in the course we will discuss Problem Description as a key step in the problem-solving process. You can’t solve a problem if you can’t identify a problem. Too often in past terms students have defined a problem as a goal, or an objective, or an issue. Problem definition begins with identifying symptoms. Symptoms are indicators. Find a gap between the actual and the desired or a contradiction between principle and practice. We’ll talk more about this in class. You’ll need to do preliminary research on your chosen company in order to uncover some of the problems they face in today’s global business arena, and then pick one that you specifically wish to explore further in the context of the term paper.

 

 

Academic Honesty

The project is an individual project, and it is critical that you do your own work. Some of you may choose the same company. Although I would encourage you to discuss the project both inside and outside the class, the final work you submit must be your own. Trust me, I’ll know. And you will be penalized.

 

Final Report Structure

 

The final term paper requires a specific structure and format. You might think that this is restrictive. In a real business environment, you will often be faced with situations where you need to produce a work product that adheres to specific requirements. Get used to it! Express your creative energy in the content and quality of your thought process, critical thinking, research strategy and solutions. Plus, a fixed format helps me to grade consistently. The final paper should describe the problem you have addressed, the solution you propose, and the outcomes the organization can expect in implementing your solution. The template provided on D2L clearly shows the format required for the paper. Look that over early in the term.

 

Write the paper as if I am the audience. I will read and grade the paper with these questions in mind:

 

1.) Is the problem you describe actually a problem, is it supported by data that you have collected, and is it important to the organization?

2.) Have you exhaustively generated a creative set of possible solutions?

3.) Will the solution you propose effectively address the problem, and have you chosen that solution using effective and proven decision-making techniques?

4.) Have you made a convincing, evidence-based argument for you choice?

5.) Will an allocation of corporate resources achieve the benefits you describe?

 

Your report should convince the decision-maker that the solution you recommend can improve the firm’s multiple bottom line (we’ll discuss this in class if you’re not familiar with the phrase) and is worth pursuing.

 

Formatting

The PSU writing center offers in-person and on-line support for student research projects. Their web site is: www.writingcenter.pdx.edu. Please take advantage of these resources.

 

Your final report should be very carefully organized and formatted – using the guideline found in the template on D2L. Use subheadings and highlighting (italics, boldface etc.) as necessary to guide the reader through your work. Use bullet points and numbering to draw attention to lists of important items. Make sure that your formatting style, organizational approach, and level of detail are consistent throughout the report. Use a formal tone appropriate for business documents. Be consistent with use of tense and person. When presenting numerical data, use appropriate guidelines to present your data effectively. Use 12-point Times New Roman for body copy, and 14-point Arial Bold for major headings (see the template on the course website).

 

As for length, the term paper should be at least ten (10) pages long, not counting the Table of Contents, the bibliography page or any necessary appendices, and no longer than 20 pages. And, if you fill the paper with charts and diagrams, make sure you have ten pages of text. Use the font guidelines listed above, and make sure it’s double-spaced and one-sided . I know that it seems like a waste of paper, but single-sided is much easier to grade if I’m reading many papers at the end of the term. And you don’t want me to be cranky when I’m reading your paper.

 

You are expected to follow MLA style guidelines for all citations in the text and on your bibliography page. Be particularly careful when citing materials collected through PSU Library online databases, such as EBSCO Host. The MLA has a web site but does not publish its guidelines there. However, there are many other sources for citation examples, such as:

 

http://honolulu.hawaii.edu/library/researchguides.html.

 

You can also find printed MLA style guidelines in the library and at the writing center.

 

Final Thoughts

The term paper is 35 percent of your final grade. It’s hard to get an A in this class if you don’t do well on this project. Start early, particularly the background research and problem definition. Outline your thoughts and update the outline as we cover the problem-solving framework in class. As mentioned on the first page, the problem definition is critical, so make sure you spend some time on it. Trust me, it will help the rest of the paper go more smoothly. If you’re having problems, come see me with your questions. I’m happy to help.

 

Lastly, good research is the backbone of the paper. And, as I will repeat in class, this means more than just a Google search. Google is a terrific resource, but the PSU Library website is a better one. Experts claim that Google and other common search engines only give you access to less than 1 percent of the data on the Internet. The rest of the information is in the “deep” Web. Corporate and other private databases make up much of this data, and the PSU Library will give you access to some of this. And I had better not see Wikipedia as a source in your citation list.

 

 

 

3

S14BA301TermPaperInstructions.docx

chments # 4,5,6,7

the second assignment is the attachments # 8,9,10

the third assignment is the attchments # 11, 12,13,14,15,16,17,18

the fourth assignment is the attchments # 19,20,21,22

 

msg me if you have any questions,

 
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