The ____ section of the business continuity policy provides an overview of the information storage and retrieval plans of the organization.

scope

training requirements

roles and responsibilities

special considerations

Question 2. Question :

A ____ is a fully configured computer facility, with all services, communications links, and physical plant operations.

cold site

service bureau

warm site

hot site

Question 3. Question :

A ____ agreement usually guarantees space when needed, even if this means that the service bureau has to acquire additional space in the event of a widespread disaster.

mutual

noncompete

service

nondisclosure

Question 4. Question :

The ____ team is responsible for providing any needed supplies, space, materials, food, services, or facilities needed at the primary site other than vendor-acquired technology and other material obtained by the vendor team.

damage assessment

data management

logistics

business interface

Question 5. Question :

The ____ team works to install operating systems on the hardware installed by the hardware team.

application recovery

OS

computer setup team

network recovery team

Question 6. Question :

The ____ team is responsible for recovering and reestablishing operating systems (OSs).

database recovery

systems recovery

applications recovery

vendor recovery

Question 7. Question :

____ is functionally similar to job rotation, but only involves the rotation of a portion of a job, rather than the entire position.

Vertical job rotation

Task rotation

Computer training

Horizontal job rotation

Question 8. Question :

The ____ team is responsible for recovering and reestablishing operations of critical business applications.

vendor contact

system recovery

applications recovery

network recovery

Question 9. Question :

The ____ method of backup uses a rotation of six sets of media and is perhaps the most simple and well known.

six tape rotation

six-day rotation

Tower of Hanoi

six night rotation

Question 10. Question :

The ____ method of backup uses five media sets per week and allows recovery of data for the previous three weeks.

Towers of Hanoi

six-tape rotation

Grandfather-Father-Son

six-day rotation

Question 11. Question :

In disaster recovery, the ____ is the point at which a management decision to react is made in reaction to a notice or other data such as a weather report or an activity report from IT indicating the escalation of an incident.

mirrored site

hot site

cold site

trigger

Question 12. Question :

____ is the movement of employees from one position to another so they can develop additional skills and abilities.

Job rotation

Task rotation

Computer training

Cross-training

Question 13. Question :

The ____ team works to quickly set up the hardware needed to establish operations in the alternate site.

business continuity management team

operations team

computer setup team

network recovery team

Question 14. Question :

____ uses a specialized parity coding mechanism known as the Hamming code to store stripes of data on multiple data drives and corresponding redundant error correction on separate error correcting drives.

RAID level 1

RAID level 2

RAID level 3

RAID level 4

Question 15. Question :

____ is the group charged with analyzing vulnerabilities, evaluating existing plans, and developing and implementing the comprehensive crisis management program.

Crisis management planning committee

Humanitarian planning committee

Emergency response committee

Cross-training planning committee

Question 16. Question :

The ____ lists and describes the efforts to resume normal operations at the primary places of business.

incremental backup plan

disaster recovery plan

full-backup plan

business continuity plan

Question 17. Question :

The ____ contains the steps for implementing critical business functions using alternate mechanisms until normal operations can be resumed at the primary site or elsewhere on a permanent basis.

incremental plan

disaster recovery plan

full-backup plan

business continuity plan

Question 18. Question :

A ____ allows the organization to provide a disaster recovery/business continuity option while reducing the overall cost.

service bureau

mutual agreement

time-share

service agreement

Question 19. Question :

____ are highly probable when infected machines are brought back online or when other in-fected computers that may have been offline at the time of the attack are brought back up.

Follow-on incidents

War games

Black bag operations

Blue bag operations

Question 20. Question :

Before returning to routine duties, the IR team must also conduct a(n) ____.

chain of custody

after-action review

war game

Alarm Compaction

Question 21. Question :

The ____ is the point in the past to which the recovered applications and data at the alternate infrastructure will be restored.

recovery point objective

relocation point objective

simulation point objective

warm site objective

Question 22. Question :

____ consists of efforts designed to address the psychological and emotional impact on the workforce.

Crisis communications

Humanitarian assistance

Emergency response

Cross-training

Question 23. Question :

Once the incident has been contained, and all signs of the incident removed, the ____ phase begins.

actions after

black bag operation

chain of custody

blue bag operation

Question 24. Question :

____ occur over time and slowly deteriorate the capacity of an organization to withstand their effects.

Slow onset disasters

Communication disasters

Rapid onset disasters

Data disasters

Question 25. Question :

The ____ involves providing copies of the DR plan to all teams and team members for review.

DR plan desk check

DR plan structured walk-through

DR plan simulation

DR plan parallel testing

Question 26. Question :

A ____ is owned by a single organization; it can be as small as two PCs attached to a single hub or it may support hundreds of users and multiple servers.

honeypot

cache

filter

LAN

Question 27. Question :

____ contingency considerations should enhance the ability of recovery personnel to restore WAN services after a disruption.

Cache

Server

Web site

WAN

Question 28. Question :

The ____ team works with the hardware and OS teams to get internal and external services up and running to begin supporting business functions.

applications recovery

OS

computer setup team

network recovery team

Question 29. Question :

During the ____ phase the organization begins the recovery of the most time-critical business functions – those necessary to reestablish business operations and prevent further economic and image loss to the organization.

recovery

risk analysis

parallel testing

audit review

Question 30. Question :

____ are those that occur suddenly, with little warning, taking the lives of people and destroying the means of production.

Slow onset disasters

Communication disasters

Rapid onset disasters

Data disasters

Question 31. Question :

The ____ is the group responsible for initiating the occupation of the alternate facility.

advance party

disaster recovery team

applications development team

forensic team

Question 32. Question :

In the ____ section of the business continuity policy, the training requirements for the various employee groups are defined and highlighted.

scope

training requirements

roles and responsibilities

special considerations

Question 33. Question :

The ____ team is responsible for working with the remainder of the organization to assist in the recovery of nontechnology functions.

damage assessment

data management

logistics

business interface

Question 34. Question :

A ____ is defined by the ICM as a disruption in the company’s business that occurs without warning and is likely to generate news coverage and may adversely impact employees, investors, customers, suppliers, and other stakeholders.

humanitarian crisis

sudden crisis

business crisis

smoldering crisis

Question 35. Question :

____ is the rapid relocation of an organization’s critical business functions to another location.

Business relocation

Business continuity

Incidence response

Reactive review

Question 36. Question :

The ____ system can be used both to distribute information about the disaster and to collect information about the status of the employees.

DR plan desk system

DR plan simulation

auxiliary phone alert and reporting system

damage assessment report

Question 37. Question :

____ is most commonly used in organizations that balance safety and redundancy against the costs of acquiring and operating the systems.

RAID level 4

RAID level 5

RAID level 6

RAID level 7

Question 38. Question :

A(n) ____ is a list of officials ranging from an individual’s immediate supervisor through the top executive of the organization.

emergency report

chain of command

cross-training

crisis report

Question 39. Question :

____ is the storage of duplicate online transaction data, along with the duplication of the databases at the remote site to a redundant server.

Remote journaling

Electronic vaulting

Hot swapping

Database shadowing

Question 40. Question :

____ involves the batch transfer of data to an offsite facility.

Database shadowing

Remote journaling

Six-tape rotation

Electronic vaulting

 

 

 

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Assignment 1: Discussion—Supply Chain

Understanding supply chain and how the consumer can play a critical role in the supply chain is an important part of developing and implementing a strategy. In this assignment you will explore the concept of the supply chain in business and the role of the customer in the supply chain.

There are many products and services today where the target customer is part of the supply chain. Wikipedia, Mary Kay Cosmetics, and Craig’s List are just a few examples.

Using the module readings, University online library resources, and the Internet, respond to the following:

• Give an example of a product or service where the target customer is part of the supply chain.
• Describe the types of innovations or improvements that have come from involving the target customer in the supply chain.
• Describe the types of information technology mechanisms that have been used to involve the customer in the supply chain.

Write your initial response in approximately 400 words. Apply APA standards to citation of sources.

By Sunday, May 27, 2013, post your response to the appropriate Discussion Area.

 

Assignment 2: LASA 1—Preliminary Strategic Audit

The end result of this course is developing a strategic audit. In this module you will outline and draft a preliminary framework for your final product. This provides the student with the opportunity to get feedback before a final submission.

In Module 1, you reviewed the instructions for the capstone strategic audit assignment and grading rubric due in Module 7. By now you have completed the following steps:

• Identified the organization for your report
• Interviewed key mid-level and senior level managers
• Created a market position analysis
• Conducted an external environmental scan in preparation of your final report and presentation

In this assignment, you will generate a preliminary strategy audit in preparation for your final course project.

Directions:

1. In preparation for your course project, prepare the preliminary strategy audit using the tools and framework you have focused on so far including:
   1. Analysis of the company value proposition, market position, and competitive advantage
   2. External environmental scan/five forces analysis
2. Identify the most important (5–7) strategic issues facing the organization or business unit.

1. 1. You may modify the strategic issues in your final report based on the additional analysis you will conduct in the next two modules as well as the feedback you receive on this paper from your instructor.
   2. Keep in mind it is important to look at the strategic issue(s) from more than just one perspective in the business unit or company—speak to or research the issue from more than one angle to offer a 360° approach that doesn’t cause more problems/issues.
   3. Strategic issues arise from a mismatch between internal capabilities and external trends such that important opportunities are not being pursued or significant external threats are not being addressed under the current strategy.
2. Include a preliminary set of recommended tactics for improving your company’s strategic alignment and operating performance.

1. 1. You may modify these recommendations in your final report based on the additional analysis you will conduct in the next two modules as well as the feedback you receive on this paper from your instructor.
   2. Keep in mind that recommendations can include but are not limited to tactics in marketing, branding, alliances, mergers/acquisitions, integration, product development, diversification or divestiture, and globalization. If you recommend your company to go global, you must include a supply chain analysis and an analysis of your firm’s global capabilities.
2. Write your report as though you are a consultant to your company and are addressing the executive officers of this company.
3. Make sure your writing is clear, concise, and in an organized manner; demonstrates ethical scholarship in accurate representation and attribution of sources; and displays accurate spelling, grammar, and punctuation.

Write an 8 pages report as though you are a consultant to your company and are addressing the executive officers of this company in Word format.

Use the following format:

• Cover page
• Executive Summary / Abstract
• Table of Contents
• Introduction to Company (each subsection should be an assessment)
  • Value proposition
  • Market position
  • Competitive advantage
• External Environmental Scan/Five Forces Analysis
  • Current environment
  • Assessment of external factors applying five forces
• Strategic Issues
  • Label each issue and provide a header and the reason for why it is an issue
• Summary / Key Findings and Recommendations

Apply APA standards to citation of sources. Use the following file naming convention: LastnameFirstInitial_M4_A2.doc.

Module 4 Overview

 

 

 

 

This module is designed to help you understand the consumer perspective in driving business results including the concept of creating a “raving fan” (Blanchard & Bowles, 1993). The importance of understanding the marketplace and consumer satisfaction is critical as an underlying theme in strategy development and execution. Key concepts in this Module · Customer Value Chain—The premise is that delivering a mix of services and products to the customer will create different economic factors. By doing so, each business manages its own value chain. · Customer Intimacy—The premise focuses on the relationship that is built between the vendor or supplier and the customer. Through marketing and acceptance, the supplier becomes increasingly aligned with what the customer wants and needs, thus becoming a part of the customer’s circle and creating an intimate-like relationship. · Customer-Driven Innovation—This strategy invites the customer into the process of product and service development by being an active contributor to the innovation process as opposed to being a passive customer. This is related to the perspective of taking a look from the outside versus believing it all has to come from within the organization. More often than not, your organization is not the only one in the marketplace offering a specific service or product. Therefore, understanding what creates and keeps a satisfied customer is essential. It should be built into the strategy process and not an afterthought. Too many organizations tend to make it secondary. Blanchard, K., & Bowles, S. (19 Retaining Customers       Ken Blanchard and Sheldon Bowles said it best in Raving Fans: “If you really want to ‘own’ a customer, if you want a booming business, you have to go beyond satisfied customers and create Raving Fans.” The raving fan approach in tandem with Porter’s Five Forces can help business managers and leaders develop an effective approach. This element reminds us that you can get business and that is no inexpensive endeavor. However, keeping business and growing it is just as important. In fact, new customer acquisition is often more costly than keeping and growing a current customer. Business Referrals Some business experts espouse a method of gathering customer satisfaction information. Although asking a variety of questions to better understand what’s working and what’s not in terms of customer satisfaction, there is only one question that needs to be asked: “Would you refer our business to someone else?” The proposition is that if the answer is “Yes,” then it covers almost everything at a fundamental level. In addition, satisfaction with the service or product is high enough that the customer would refer your business to others. Ultimately, this is what it boils down to: satisfaction supports growth. In this module, you will examine customer satisfaction and growth and acquire a better understanding of how supply chain management works. Walmart’s success in managing its supply chain has enabled it to dominate its competition, maintain an inventory, and meet customer demand without oversupply costs and consequences (Accounting Software Advisor [ASA] Research, n.d.). As you work through the assignments in this module consider this and how it influences or drives business. ASA Research (n.d.). Supply chain. Retrieved fromhttp://www.asaresearch.com/ecommerce/supplychain.htm Blanchard, K., & Bowles, S. (1993). Raving fans. New York, NY:William Morrow and Company.   93). Raving fans. New York, NY: William Morrow and Company. Course Project Task: Preliminary Strategic Audit       You will also submit your preliminary strategic audit as part of LASA 1 by the end of this module. Those with significant business experience understand the value of this assignment—that it is an important process related to business review and assessment and potential strategic realignment. For those with less experience, one way to approach this aspect of the course and the development of this project is to equate it to building a house. The land is always graded and essential plumbing and other internal organs that come from the outside to support the house have to be in place prior to laying the foundation and framing the house. The reason builders build in phases is exactly why successful businesses: (1) create a vision, (2) develop strategies around their vision, (3) plan for implementation or execution, and (4) assess. This methodical sequencing prevents problems. Review your preliminary strategic audit and make sure you have covered all the required elements for this phase of the project. You could also use a checklist, and possibly have someone review and ask them to question what you have presented or developed thus far.

 

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