Capital budgeting III: Real options

5. Capital budgeting III: Real options

Chap 9

What is a real option?

 

https://www.youtube.com/watch?v=T1JKwzJ-KMc

 

So far, everything about a project is given and fixed.

In reality, managers need to make decisions and changes along the project’s life all the time.

 

Think of two mutually exclusive projects with same NPV:

Residential area vs. shopping mall

Residential area requires more work on construction both for building up and tearing down

The area is expanding quickly, which brings potential opportunities for new use of the land in the future

 

Which project do you prefer given thought on the option to change the land to other usage in the future?

 

What is a real option?

Shopping mall project has an additional option to switch land use at a lower cost, which makes the project more valuable.

 

A real option is the right to make a decision at your own will in the middle of a project

A right, not an obligation

Has additional value to the project

Think of real options as flexibility of a project

 

Total project value = currently estimated NPV + Incremental value of real options

 

 

4

Common Real Options

 

Option to delay

The option to “time” an investment

You don’t need to invest right now, you can rather wait

Costs of investing may fall, demand for the project can rise, new technologies can make existing components obsolete, etc.

Wait only when doing so adds value

 

Ex. Shale oil production. Production costs is high so when oil price is too low to cover it, oil companies possessing the technology will delay the project.

Delay to put on a movie in theater to avoid competition from blockbusters. Do not announce specific in-theater date too early!

 

 

 

 

4

Common Real Options

Option to expand

The option to start with limited capacity, and expand only if product is successful

Ex. Drug companies generally start with one type of medicine. However, it is easy to expand product lines given established labs and talents hired

Ex. Uber. Expanded to food delivery business

 

Option to abandon

The option to walk away if product is unsuccessful, rather than bleeding money

Software maintenance: Windows, game apps, etc.

 

Bottom line: Greater flexibility increases value of project!

 

 

Summary of capital budgeting

 

Forecasting, not recording

 

Independent from financing activities

 

Budgeting process: from revenue to cash flows

 

Investment rules: how to pick projects

 

Real options

 

Now you are an expert in capital budgeting!

 

7

Next


 

 

 

 

 

Shifting gears from “Time” to “Risk”

We took everything as “deterministic” until now

In reality, it’s an “uncertain” world

 

Cost of capital (chp 11, 12, 13)

 

 

7

 
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M&A Case Study

  1. Read case and review the exhibits
    1. Think about the following questions and be prepared to discuss:
      1. Does the merger of Anheuser-Busch and InBev make sense from a strategic point of view? If so, how is value being created?
      2. How much should InBev be willing to pay to acquire all of Anheuser-Busch’s shares? As a base case, please use the projections in case Exhibit 4.
      3. How much should InBev be willing to pay if it were to expect extra revenue synergies of EUR3,000 in 2008, which were expected to grow at 6%?
      4. Perform sensitivity analysis and identify the key factors affecting the price that InBev should pay.
      5. What alternative options does August Busch IV have to respond to InBev’s public bid on June 11, 2008?
      6. Please value Anheuser-Busch as of December 31, 2007. Please note all key assumptions; be prepared to discuss and justify them.

        V6934 Rev. Feb. 23, 2015

         

        This public-sourced case was prepared by Luke Wilmshurst, Case Writer; Mary English, Case Writer; Gerry Yemen, Senior Researcher; Paul Voorhees (MBA ’14); and Yiorgos Allayannis, Professor of Business Administration and Associate Dean for Global Executive MBA. August Busch IV’s thoughts are fictional and information was drawn from public sources. It was written as a basis for class discussion rather than to illustrate effective or ineffective handling of an administrative situation. Copyright ïƒŁ 2014 by the University of Virginia Darden School Foundation, Charlottesville, VA. All rights reserved. To order copies, send an e-mail to [email protected]. No part of this publication may be reproduced, stored in a retrieval system, used in a spreadsheet, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or otherwise—without the permission of the Darden School Foundation.

         

         

        This Bud’s for Who? The Battle for Anheuser-Busch

         

        August Busch IV, chief executive officer of Anheuser-Busch, sat at his desk in his St. Louis, Missouri, office, and considered the implications of InBev’s hostile bid to buy his company. The Belgium-based InBev had recently displaced Anheuser-Busch to become the largest brewery in the world, and Carlos Brito, InBev’s CEO, had made some early inquiries about buying Anheuser-Busch. After Busch IV rebuffed any idea of a merger of the two companies, Brito responded by making a public bid at $65 per share ($46.3 billion) on June 11, 2008.

        The Budweiser brand and the company’s dominance of the U.S. market were second to none, but these facts were not reflected in the share price, which had been stagnant for several years. As Busch IV considered possible responses to the bid, he needed to determine a fair value for the company. What he really needed was time, but with the threat of a hostile takeover looming, it was one luxury he did not have. Although he wasn’t quite sure how to fend off InBev and preserve his family’s legacy, his first order of business was simple: right now, he could really use a Bud.

        Growth of a Beer Economy

        The development of a formal beer economy could be traced back to European monasteries in the early Middle Ages. Monasteries contributed new brewing techniques and played a key role by operating monastic pubs where beer was sold to the public. When historical events such as the Reformation and French Revolution began to threaten monasteries, the number of commercial breweries increased to fill the void.1 This shift led to an exponential growth in total breweries, which reached a historical peak during the late 19th century.

        National legislation played a major role in shaping patterns of consolidation and cross-border expansion. Since alcohol sales were highly regulated and subject to additional licensing and tariffs, exporting beer to foreign markets was far more complicated and expensive than for products such as carbonated drinks. These regulations affected breweries unevenly. Protectionism helped some companies, such as South African Breweries (SAB), which used near-monopolies to gain considerable scale. In other markets, most notably the United States and England, strict antitrust regulations limited growth opportunities via acquisition, which slowed consolidation and delayed the emergence of national champions. Distribution partnerships were common among major breweries; cross-brewing arrangements created a complex and tangled web of business relationships between nearly all of the major competitors, who were forced to work together for their mutual benefit.

        1 Another historical event that increased public demand for beer was the Great Plague of London (1665–66): beer became preferred for health reasons over water, which was often polluted and could lead to the spread of epidemics.

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        Page 2 UV6934

        Two main scale economies existed in the brewing sector. The first, and most advantageous, occurred when costs decreased and brewers achieved a minimum efficient scale (MES) of production. The second scale economy occurred during advertising and brand building and was linked to the rise of television, which reached a wide audience cheaply through national ads while opening up new opportunities such as global event sponsorship.2 The question of which scale economy had the greatest impact on the U.S. market was debatable, but the fact that Anheuser-Busch used both more effectively than any other brewer from 1960 onward helped the firm become the largest producer in the United States and possess the highest margins in the industry.

        The explosion in cross-border M&A

        Despite a focus that was predominantly local, in the year 2000, Anheuser-Busch not only ranked as the largest brewer in the world but also led by a significant margin, selling over 75% more beer than the next largest company, Heineken. Strong performance in the U.S. market alone seemed to be enough to make any brewery a global power, as supported by two other American breweries ranking in the top 10 globally, Miller and Coors. Over the next five years, however, a radical change took place as cross-border acquisitions involving four of the top six breweries accelerated global consolidation.

        In 2002, SAB acquired Miller to form SABMiller; the transaction combined two of the top five brewers in the world. Three years later, Coors merged with Molson, a Canadian brewery that had a 41% domestic market share, to create Molson Coors, at the time the fifth-largest brewery in the world. The biggest game changer involved a 2004 merger that combined two national champions from outside the United States, Ambev and Interbrew, to create another new powerhouse, InBev. By 2005, Anheuser-Busch had not only been dethroned as the world’s largest brewer; it had also been surpassed twice by companies that had surged forward on the strength of aggressive M&A strategies. (See Table 1 for 2007 market share data.)

        Anheuser-Busch Family Succession

        Over a span of 150 years, Anheuser-Busch grew from a small brewery to an industrial giant responsible for producing more than half of all beer consumed in the United States. Along the way, the company became an American institution and producer of the world’s leading beer brand: Budweiser, the “king of beers.” Remarkably, this growth occurred organically, without the large-scale mergers and acquisitions most major international breweries used.

        Thanks to a family tradition whereby newborn babies were fed their first drink of Budweiser through an eyedropper, August Busch IV first tasted the prominence Anheuser-Busch would have in his life when he was only a few minutes old. Being heir to such a large business was tremendously fortunate, but it also created significant additional pressures. When Busch IV became CEO in 2006, he did so with the knowledge that his

        2 Victor J. Tremblay and Carol Horton Tremblay, The US Brewing Industry: Data and Economic Analysis, (Boston: Massachusetts Institute of Technology,

        2005), 48.

        Table 1. Top beer producers worldwide in 2007. Company Percentage of market share SABMiller 13.1% InBev 12.8% Heineken 9.3% Anheuser-Busch 8.5% Carlsberg 6.8% Molson Coors 3.3% Modelo 2.9% Other 40.4%

        Data source: Market Share Reporter, vol. 1 (2008), 162.

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        father and grandfather had served in the same position for a collective 50-some years. Their accomplishments would be tough to follow.

        Busch IV’s father had a reputation for being abrasive and he intimidated his senior staff, but he also led the company through its most impressive growth period. His disinterest in markets outside the United States and failure to recognize the strategic value in acquiring foreign breweries gave smaller companies a chance to catch up and eventually surpass Anheuser-Busch. In addition, Busch III had a habit of poisoning the well with his competitors, which made any large-scale merger or collaboration somewhere between unlikely and impossible. Even in partnerships, he was often difficult to deal with and was said to despise win-win situations, only agreeing to deals in which he won and his opponent lost—mergers were out of the question. His obsessive micromanagement and mishandling of the transition that allowed his son to succeed him as CEO were legendary.3

        Before he was named CEO, Busch IV worked in marketing at Anheuser-Busch, where he amassed some impressive accomplishments. He was responsible for many of the company’s most successful advertising campaigns, which often debuted during the Super Bowl, including Budweiser’s popular “Wassup?” and “Frogs” television spots. Yet Busch IV’s transition to the CEO role was far from smooth. Even when Busch III stepped down from his role as CEO, he chose to appoint Patrick Stokes as chief executive, making him the first non– family member CEO in company history. Many saw that move as a deliberate snub and a major vote of nonconfidence in his son. When Busch IV took over in 2006, he was thrown into a major crisis almost immediately.

        Anheuser-Busch Performance

        All of Anheuser-Busch’s beer was sold to independent wholesalers (more than 600 by 2007) who then distributed to retailers. One key to Anheuser-Busch’s success had been its strength in marketing and branding. The company’s advertising and marketing efforts were prolific, but the leverage obtained due to its size enabled it to keep its SG&A expenses around 18% of sales, while smaller brewers often incurred costs of twice that amount. Anheuser-Busch’s flagship product, Budweiser, ranked as the 30th most recognized brand in the world according to Interbrand.4 Maintaining a high profile and a nearly limitless marketing budget had been fundamental parts of the culture at Anheuser-Busch. Spending was not limited to traditional media outlets, and the company had diversified into other businesses—both rarities in the brewing sector. As part of its marketing strategy, Anheuser-Busch increased its public profile through ownership of amusement parks (e.g., Busch Gardens), sports teams (e.g., Major League Baseball’s St. Louis Cardinals), and food product subsidiaries (e.g., Eagle Snacks). Anheuser-Busch also spent more money on sports sponsorship than any other brewer in the United States, often paying extra to lock up exclusive rights to major global sporting events, including the Super Bowl and the World Cup.

        Yet the company’s philosophy of sparing no expense in its efforts to dominate the U.S. market was in direct contrast with how conservative Anheuser-Busch was with respect to international expansion. While other breweries fulfilled global expansion plans through foreign acquisitions, Anheuser-Busch opted for a less capital- intensive approach, using licensing deals to partner with foreign breweries and occasionally taking minority stakes in the business. Here deals were characterized by a desire to make Budweiser into a global brand by finding local partners who could brew and distribute Bud within their regions. The most dramatic example was

        3 Susan Berfield, “Fall of the House of Busch,” Bloomberg Businessweek, June 30, 2011, http://www.businessweek.com/magazine/fall-of-the-house-of-

        busch-07012011.html (accessed Jul. 2, 2013). 4 Interbrand and BusinessWeek, “All Brands Are Not Created Equal: Best Global Brands 2007,”

        http://www.interbrand.com/Libraries/Branding_Studies/Best_Global_Brands_2007.sflb.ashx (accessed Jul. 5, 2013).

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        Anheuser-Busch’s largest deal of the 1990s, in which it purchased 17.7% of Grupo Modelo, including options to increase this position.5 Those options were exercised, and Anheuser-Busch paid $1.63 billion for just over one-half of a company that would be worth $13 billion roughly a decade later. Although the deal enabled Anheuser-Busch to export Budweiser to Mexico, it did not gain the rights to import Modelo brands. As of 2008, Anheuser-Busch owned a majority stake (50.2%) in the company.

        Anheuser-Busch also began doing business in China in 1995, when it established a licensing deal for Budweiser to be brewed locally. This was followed by the purchase of a 5% stake in Tsingtao, which was increased to 27% in 2002. China represented a new global market with numerous possibilities.

        Despite its close-to-home habits, between 1998 and 2003, operating profits at Anheuser-Busch grew on average by 8.5% per year as the firm experienced particularly favorable conditions.6 The number of barrels sold was important for making money, because the higher the net revenue per barrel, the greater the company’s gross profit dollars and gross profit margin. In 2005, Anheuser-Busch sold 148.3 million barrels of beer, earning gross profit of $5,456.2 million on net sales of $15,036 million. The company had introduced more than 30 new products, including fruit-flavored malt beverages, energy drinks, and organic and gluten-free beer.7 This portfolio expansion allowed the firm to continue to introduce new products quickly. That environment changed in 2005, however, when, under Stokes’s leadership, Anheuser-Busch felt the effects of declining sales volumes in the United States and the rising cost of hops and barley necessary to brew beer.8

        One year after Busch IV took over at the end of 2007, an expanded beer portfolio, favorable pricing, and increased demand in the United States for Anheuser-Busch’s high-end beer segment drove sales volumes and revenue up, earning the company gross profits of $5,849.6 million on net sales of $16,685.7 million, an increase of 2% year over year. (Exhibit 1 shows key financial data.) At the same time, international sales increased by a much more robust 6%, albeit off a much lower base. (Exhibit 2 shows data by segment as well as projections. The projections assume growth of Anheuser-Busch as a continued stand-alone entity. They also assume U.S. sales will continue to grow by approximately 2% and that international sales will grow by between 4% and 6%.) Some analysts credited improvements that Busch IV initiated around productivity and lowering costs.9 That success was short lived, however, as consumer preferences changed and growth in the U.S. beer market began to signal a decline. Between 2005 and 2009, the annual average beer growth rate was forecast to be at 1.1%, while wine and spirits were projected to grow at a rate of 3.3% and 2.6%, respectively.10 Given its already significant market share in the United States, coupled with changing preferences and a slowing growth rate, the future of Anheuser-Busch appeared to lie increasingly in international markets.

        InBev

        The most international of the major breweries, InBev was formed after an $11.4 billion merger between Brazil’s AmBev and Belgium’s Interbrew in 2004. Together they held an impressive portfolio of beer brands, including Stella Artois and Hoegaarden from Belgium, Brahma Chopp and Skol from Brazil, Beck’s from Germany, and Labatt Blue and Alexander Keith’s from Canada.

        5 Grupo Modelo’s beer brands included the popular Corona Extra. 6 Robert van Brugge and Peter Choi, Black Book—Anheuser-Busch: Times Are Getting Tougher for the King of Beers, Sanford C. Bernstein & Co., September

        2004, 1. 7 Datamonitor, “Anheuser-Busch Companies, Inc.,” October 20, 2008, 6. 8 “Anheuser-Busch Cos., Inc.,” Mergent’s Dividend Achievers, vol. 2, issue 2, Spring 2005 (Hoboken, NJ: Wiley, 2005), 16. 9 “Anheuser-Busch Cos., Inc.,” Mergent’s Dividend Achievers, vol. 4, issue 4, Fall 2007 (Hoboken, NJ: Wiley, 2007), 14. 10 Datamonitor, “Anheuser-Busch Companies, Inc.,” 9.

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        Interbrew, the aristocrat of the brewing sector, was formed when Belgium’s Piedboeuf-Interbrew merged with Artois in 1988. Not only did the company have bloodlines that linked directly to monastic brewing in the 14th century, but Interbrew had also displayed a keen eye for the future, leading the sector’s first major transatlantic acquisition by acquiring Canada’s Labatt in 1995. After conquering Belgium and Canada, Interbrew then set its sights on England and made two more acquisitions, of Bass and Whitbread, in 2000. The deal left Interbrew with such a strong market position that it was required to sell off assets to comply with British antitrust laws.

        AmBev displayed similar ambition by gaining a 68% share of the Brazilian market and then acquiring competitors in nearby countries to become the largest brewer in South America. The company was led by a group of former investment bankers who entered the industry by buying Brazilian brewery Companhia Cervejeira Brahma (Brahma) in 1989. One decade later, a merger with Companhia Antarctica Paulista (Antarctica) combined Brazil’s two largest breweries to create a South American powerhouse.

        Interbrew and AmBev were an ideal fit in many respects. Their portfolios of beer brands and regional market positions were highly complementary. Furthermore, the two companies shared a common approach to doing business, including strong competencies in M&A deal making and realizing postacquisition value through cost cutting. An example of this reputation for achieving high levels of operating efficiency was when Interbrew acquired Labatt. Even though Labatt held a nearly 50% share of the Canadian market, its shares traded at a discount, in part because of significant nonbrewing assets, including ownership of sports franchises such as Major League Baseball’s Toronto Blue Jays. Shortly after the deal closed, Interbrew sold Labatt’s noncore assets, which not only boosted the company’s valuation but also freed up cash to help finance the transaction. The new company, InBev, seemed to operate with a distinctly European sensibility—and indeed, Interbrew CEO John Brock was chosen to lead InBev, and corporate headquarters were established in Leuven, Belgium. Within one year, however, Brock was ousted and former AmBev chief executive Carlos Brito took over as the new CEO of InBev. After this transition, Brito focused his attention on a new objective: the lucrative U.S. market, which had been a conspicuous gap in InBev’s global portfolio. Given InBev’s interest in regional expansion and acquiring strong brands, Anheuser-Busch seemed an ideal target. Brito made little effort to hide his interest, publicly stating his admiration for Budweiser, which he referred to as “the great America in a bottle.”11

        Interestingly, this was not the first time a merger of the two breweries had been discussed. In the early 1990s, Anheuser-Busch explored forming a partnership with a Brazilian brewery and held discussions with Brahma and Antarctica before deciding in 1994 to purchase a small stake in Antarctica, which would become a part of AmBev five years later and InBev five years after that. A second approach was made around the time of the AmBev deal, when Brahma chair and CEO Marcel Telles had proposed an even more ambitious deal— to merge the two Brazilian breweries with Anheuser-Busch, dominate the Americas, and “form the Coca-Cola of beer.” A smaller deal was finally struck in 2006, when Brito and Busch IV agreed to a joint-venture partnership. Although the terms seemed friendly enough, the partnership gave InBev team members an inside look at Anheuser-Busch and helped them better understand just how much room there was for improvement through strategic divestments and more efficient operations. Like Labatt, Anheuser-Busch had significant noncore assets in its entertainment and packaging businesses, which could likely be sold off to help finance any transaction. Another option for InBev would be to dispose of Anheuser-Busch’s 50.2% Modelo stake.

        11 “InBev Brewing up Plans to Bring Bud to the World,” Economic Times, July 20, 2008, http://articles.economictimes.indiatimes.com/2008-07-

        20/news/27730341_1_inbev-budweiser-carlos-brito (accessed May 21, 2013).

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        The Bid for Bud

        After several months of rumor and innuendo and a meeting between the two companies’ CEOs, InBev made an official offer to purchase Anheuser-Busch on June 11, 2008. Since the beginning of InBev’s hinted interest in the company on May 22, Anheuser-Busch’s stock price (at $53 per share) had started to soar. InBev said that its long-term plan for Anheuser-Busch was to continue to run its U.S.-based breweries; keep St. Louis, Missouri, as North American headquarters; add Anheuser-Busch to InBev’s name; and offer several current Anheuser-Busch board members seats on the combined firm’s board.12 Brito sent Busch IV a letter outlining intentions—excerpts included:13

        We believe that the best way to achieve this transformational combination for all constituents, including Anheuser-Busch’s shareholders, is an all-cash acquisition of Anheuser-Busch by InBev. InBev is prepared to pay $65 per share14 in cash for all of the outstanding share of Anheuser-Busch. A price of $65 per share would deliver to your shareholders an immediate cash premium of 35% over the 30-day average share price prior to recent market speculation and 18% over the previous all-time high achieved in October 2002.

        Together we would be the leader in the industry and one of the top five consumer products companies globally, with pro forma 2007 beer volumes of 460 million hectoliters, net sales and EBITDA of $36.4 billion and $10.7 billion, respectively.

        Busch IV had responded to InBev’s initial advances with assurances that he wasn’t interested in a merger. The hostile bid now placed Busch in a bind, because the market’s reaction to it reflected more of an increase in stock value than Anheuser-Busch management had been able to achieve in seven years. (See Exhibit 3 for stock price chart.) To an external investor, it was a good deal. And when compared to recent past performance and the fact that Anheuser-Busch’s shares had not surpassed the $60-per-share peak value for some time, it would certainly be attractive to shareholders. Busch IV felt strongly, however, that the current bid of $65 was too low. Food and beverage deals in the United States over the past few years had averaged around 11× EV/EBITDA but had gone as high as 14×. Busch IV felt that the company’s prospects were anything but average. Heineken had recently completed an acquisition of a “mature asset” for 11.9× EV/EBITDA.

        Some on Wall Street believed that the firm had put itself in an almost defenseless position. “[Anheuser- Busch] made big missteps, but it made them two years ago when they declassified the board,” one analyst said. “Once [they] did that, they were always a sitting duck.”15 In addition to the board action, the firm had let its poison pill expire in 2004.16 If the provision were still in play, or reinstated, it would have stopped any hostile bid from buying more than 20% of Anheuser-Busch’s stock.17 Furthermore, the Busch family likely would have been unable to play much of a role in opposing the bid because it owned less than 4% of the shares.18

        Despite those issues, Busch IV believed he might have room to decline the offer. The company had recently told “the Street” that it expected significant cost savings from both a decline in capital expenditures (CAPEX)

        12 Jeremiah McWilliams, “InBev Makes Its Play for Bud $46.3 Billion Bid,” St. Louis Post-Dispatch, June 12, 2008, A1, via Factiva (accessed May 21,

        2013); and Jessica Hall and Martinne Geller, “InBev Played Smart to Win Defenseless Anheuser,” Reuters, July 14, 2008, via Factiva (accessed May 21, 2013).

        13 Andrew Ross Sorkin, “InBev’s Offer for Anheuser-Busch: The Letter,” New York Times DealBook (blog), June 11, 2008, http://dealbook.nytimes.com/2008/06/11/inbevs-offer-for-anheuser-busch-the-letter (accessed Jul. 5, 2013).

        14 The $65-per-share bid included Anheuser-Busch’s 50.2% ownership of Grupo Modelo SAB. 15 Hall and Geller. A declassified board is one in which all the directors are elected at the same time and therefore all come up for reelection at the same

        time. 16 Boards of directors often use a tactic called a poison pill, which makes a firm’s stock too expensive to be attractive to purchase. 17 McWilliams. 18 Jonathan Sibun, “Who Will Bottle It First in the Battle for Anheuser?,” Sunday Telegraph, June 1, 2008, via Factiva (accessed May 21, 2013).

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        and expectations for margin improvement. Whereas recently, CAPEX had been running at just over 5% of sales, the company anticipated a decline in the 3%-to-4% range over the next several years. Likewise, Anheuser- Busch had experienced a meaningful increase in cost of goods over the past few years as a result of a surge in commodity costs, specifically hops and barley. Increases in energy prices hadn’t helped margins either. Despite expectations for these costs to continue to rise slightly in 2008, Busch IV felt the company was getting a better handle on things and, anticipating a better product pricing environment, felt it should begin to see margin improvement in 2009 and beyond. (See Exhibit 4 for operating and financial projections, including some synergies Busch IV identified from a reduction in CAPEX.)

        InBev would need to take on a significant amount of leverage to make the all-cash deal, and Anheuser- Busch could make it more difficult for InBev to pursue this acquisition if it required InBev to pay a lot more than originally planned. If Anheuser-Busch instituted a change in management philosophy, making cuts in staff and expenses—or divesting some assets—it might send a signal to the market that Anheuser-Busch was willing and able to manage operations in a more efficient and profitable manner. In a way, this would be stealing a page from the InBev playbook. If the margin improvements Anheuser-Busch outlined were realized, earnings- per-share growth would show significant improvement over the next several years, likely having a knock-on effect on valuation. Anheuser-Busch could also continue to accelerate its share repurchase program. Still, the bottom line was that domestic sales were growing at only about 2% per year and international growth was expected to be somewhere in the 5%-to-6% area.

        Busch IV and the Future

        Time may have been short, but there were still alternative strategies, such as seeking out a white knight.19 One of the firms whose name was tossed around in speculation was Diageo20—an alcoholic beverage company headquartered in London, England, and a major global spirits, beer, and wine producer. A combined Diageo Anheuser-Busch would provide Diageo 10% of the global beer market, synergies related to the separate distribution of beer and spirits, and increased access to the U.S. market.21 Another option would be to mount a Pac-Man defense in the form of a counterbid to acquire InBev. Lastly, Busch IV could try to make the acquisition more difficult for InBev by itself acquiring another brewery. If done properly, and quickly enough, this would effectively force InBev to acquire two major breweries at the same time, making financing even more difficult for InBev to secure. This option would require closing a deal fast enough to thwart InBev’s bid. On the other hand, Anheuser-Busch had significant stakes in two targets that might fit the criteria—Grupo Modelo and Tsingtao. As Busch IV weighed the pros and cons of each option, he realized that a number as high as possible representing his company’s value would be among the first line items to prepare.

        19 A white knight is a friendly potential acquirer who treats its target corporation favorably by offering a fair price and often retaining the acquired

        company’s board of directors. 20 Paul Murphy, “A White Knight for Anheuser?,” FTAlphaville, May 27, 2008, http://ftalphaville.ft.com/2008/05/27/13319/a-white-knight-for-

        anheuser (accessed Jul. 2, 2013). 21 Murphy.

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        Exhibit 1

        This Bud’s for Who? The Battle for Anheuser-Busch

        Anheuser-Busch Key Financials, 2004–2007

         

        (1) EBITDA is calculated as pretax income plus depreciation and amortization expense, plus net interest cost (interest expense less capitalized interest), plus equity income on a pretax basis (equity income divided by the reciprocal of the effective tax rate).

        (2) Return on capital employed is computed as net income before after-tax interest expense divided by average net

        investment. Net investment is defined as total assets less nondebt current liabilities.

        Data source: Anheuser-Busch annual reports, 2006–2007.

        Year ended Dec. 31 (in millions, except where noted) 2004 2005 2006 2007

        Barrels of beer sold: U.S. 103.0 101.1 102.3 104.4 International 13.8 20.8 22.7 24.0      Worldwide Anheuser‐Busch Brands 116.8 121.9 125.0 128.4 Equity Partner Brands 19.3 26.4 31.6 33.2 Total  Brands 136.1 148.3 156.6 161.6

        Gross sales 17,160$        17,254$        17,957.8$     18,988.7$     Excise taxes 2,240.7$       2,303.0$       Net sales 14,934$        15,036$        15,717.1$     16,685.7$     Gross profit 5,951.7$       5,456.2$       5,552.1$       5,849.6$            As a percentage of net sales 39.9% 36.3% 35.3% 35.1% Operating income 3,361.0$       2,621.0$       2,719.6$       2,894.0$            As a percentage of net sales 22.5% 17.4% 17.3% 17.3% Equity income, net of tax 404$             498$             588.8$          662.4$          Net income 2,119$          1,744$          1,965.2$       2,115.3$       Diluted earnings per share 2.62$            2.23$            2.5$              2.8$              Diluted weighted average shares outstanding 808.5 780.6 777 757.1

        Operating cash flow before the change in working capital 3,121.9$       2,677.5$       2,520.6$       2,963.1$       Common dividends paid 742.8$          800.8$          871.6$          932.4$               Per share (in dol lars ) 0.93$            1.03$            1.13$            1.25$            Earnings before interest, income taxes, depreciation      and amortization (EBITDA)(1) 4,997.4$       4,419.0$       4,672.5$       4,989.9$       Return on shareholders equity 83.3% 61.2% 51.6% 59.7% Return on capital employed(2) 18.4% 14.7% 15.6% 16.6%

        Total assets 16,173.4$     16,555.0$     16,377.2$     17,155.0$     Debt 8,278.6$       7,972.1$       7,653.5$       9,140.3$       Capital expenditures 1,089.6$       1,136.7$       812.5$          870.0$          Depreciation and amortization 932.7$          979.0$          988.7$          996.2$          Number of full‐time employees 31,435 31,485 30,183 30,849 Number of registered common shareholders 54,654 53,573 51,888 49,732 Closing stock price 50.7$            43.0$            49.2$            52.3$            Income before Income taxes 2,812$          2,057$          2,277$          2,423$

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        Page 9 UV6934

        Exhibit 2

        This Bud’s for Who? The Battle for Anheuser-Busch

        Anheuser-Busch Business Segments, 2007

        Data source: Anheuser-Busch annual report, 2007, 63.

        Selected Financial Information for Anheuser-Busch, 2007–2009

         

        Note: Figures above do not provide for income taxes or capital expenditures. Sales are expressed in dollars and euros, respectively. Data sources: Anheuser-Busch annual report, 2009, and case writer estimates.

        2007A 2008E 2009P

        Barrels of Beer (millions)

        Domestic  104.4 106.5 108.6 International 24.0 25.2 26.7   Total Barrels 128.4 131.7 135.3

        Sales (millions)

        U.S. ($) 15,191 16,589 17,418 International (euros) 2,601 2,706 2,815

        Excise Tax 2,303 2,393 2,512

        Cost of Goods Sold ($) 10,837 11,334 11,570 Marketing, General and Admin ($) 2,982 3,158 3,316

        Depreciation 996 997 1,047

        Increase in Net working Capital ($) (24) 40 50

        US International Corporate & Total  US Intl 2007 Beer Beer Packaging Entertainment Eliminations Consolidated Beer share share

        Income Statement Information Gross sales 14,158.7$         1,351.70 2,632.80 1,272.70 ‐427.2 18,988.7$         15,510.4 91.3% 8.7% Net sales ‐ intersegment 3.2$                   0.6 931.9 — ‐935.7 Net sales ‐ external 12,106.1$         1,097.50 1,700.90 1,272.70 508.5 16,685.7$         Depreciation and amortization 749.0$               49.8 68.9 103 25.5 996.2$               Income before income taxes 2,784.0$           93.3 175.8 262.7 ‐893.1 2,422.7$           Equity income, net of tax 2.3$                   660.1 — — — 662.4$               Net income 1,728.4$           717.9 109 162.9 ‐602.9 2,115.3$           2,446.3 70.7% 29.3%

        Balance Sheet Information Total assets 8,142.0$           5,880.80 772.6 1,548.30 811.3 17,155.0$         14,022.8 58.1% 41.9% Equity method investments 93.9$                 3,925.60 — — — 4,019.5$           Goodwill 21.2$                 1,343.30 21.9 288.3 — 1,674.7$           Foreign‐located fixed assets 4.5$                   544.4 548.9$               Capital expenditures 554.4$               59.2 72.4 169.4 14.6 870.0$

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        Page 10 UV6934

        Exhibit 3

        This Bud’s for Who? The Battle for Anheuser-Busch

        Anheuser-Busch Adjusted Stock Price, 1998–2008

         

        Month  Adjusted Stock Price  Jan‐03  49.43  Jun‐03  52.99  Jan‐04  52.44  Jun‐04  53.87  Jan‐07  49.22  Jun‐07  54.01  Jan‐08  51.63  Jun‐08  57.78

         

        Note: Prices prior to 9/18/2000 adjusted due to stock spilt. Data sources: ChicagoBooth CRSP Historical Indexes, http://www.crsp.com/products/research-products/crsp-historical-indexes (accessed Sep. 5, 2014).

        $0

        $10

        $20

        $30

        $40

        $50

        $60

        $70

        $80

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        Page 11 UV6934

        Exhibit 4

        This Bud’s for Who? The Battle for Anheuser-Busch

        Operating and Financial Projections Associated with Operating Efficiencies

        (1) Pretax equity income is calculated as equity income divided by the reciprocal of the tax rate. This income is related to AB’s investment in

        Grupo Modelo and should be added back to AB’s stand-alone free cash flow for valuation purposes. Note: Analysts estimated WACC at 8.4% (William Pecoriello and Brett Cooper, “Anheuser-Busch Cos.,” Morgan Stanley, June 27, 2008, 3). Data sources: Anheuser-Busch annual reports, 2006–2007, and case writer estimates.

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        Page 12 UV6934

        Exhibit 5

        This Bud’s for Who? The Battle for Anheuser-Busch

        Selected Exchange Rates, 2003–2008

        Quarterly Period    USD/EUR   Jul. 1, 2003–Sep. 30, 2003    0.8878    Oct. 1, 2003–Dec. 31, 2003    0.8404    Jan. 1, 2004–Mar. 31, 2004    0.8006    Apr. 1, 2004–Jun. 30, 2004    0.8296    Jul. 1, 2004–Sep. 30, 2004    0.8178    Oct. 1, 2004–Dec. 31, 2004    0.7716    Jan. 1, 2005–Mar. 31, 2005    0.7621    Apr. 1, 2005–Jun. 30, 2005    0.7938    Jul. 1, 2005–Sep. 30, 2005    0.8195    Oct. 1, 2005–Dec. 31, 2005    0.8407    Jan. 1, 2006–Mar. 31, 2006    0.8316    Apr. 1, 2006–Jun. 30, 2006    0.7962    Jul. 1, 2006–Sep. 30, 2006    0.7843    Oct. 1, 2006–Dec. 31, 2006    0.7758    Jan. 1, 2007–Mar. 31, 2007    0.7632    Apr. 1, 2007–Jun. 30, 2007    0.7417    Jul. 1, 2007–Sep. 30, 2007    0.7278    Oct. 1, 2007–Dec. 31, 2007    0.6905    Jan. 1, 2008–Mar. 31, 2008    0.6681

         

        Data source: OANDA Historical Exchange Rates, http://www.oanda.com/currency/historical-rates (accessed Jul. 8, 2013).

         

        $(0.05)  $0.10  $0.25  $0.40  $0.55  $0.70  $0.85  $1.00 USD/EUR

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        Page 13 UV6934

        Exhibit 6

        This Bud’s for Who? The Battle for Anheuser-Busch

        Selected Capital Market Information, December 2007

        Selected interest rates  Euro Zone  (euros)* USD($)

        Domestic government bonds (long term)  4.38% 4.43%  3‐month treasury bill rate    3.37%

        Spot rate of euro, end of 2007    $1.47

        Inflation rates: yearly, 2002–2007

        2002    1.6% 2003    2.3% 2004    2.7% 2005    3.4% 2006    3.2% 2007    2.8%

        * euro-area 10-year government benchmark bond yield Data sources: U.S. Treasury Department, European Central Bank, and U.S. Inflation Calculator.

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Marketing Db 1

This assignment has 3 parts.

  1. Review the Terminal Course Objectives, accessed by clicking on the “Course Information” tab at the top of your screen, scrolling down to the “Course Objectives” and then selecting View class objectives. How will accomplishing these objectives support your success in management? What risks or challenges might a manager encounter if they have not mastered these objectives? Explain.
  2. Societal marketing is on the rise, as more companies consider the value proposition of their image beyond just the features and benefits of a product or service. Societal marketing takes into account issues such as the environment, fair trade, and the overall betterment of society. Select a company that exemplifies giving back to the communities in which it operates. Visit its corporate Web site to find out as much as possible about its contributions to society.
  3. Choose a product which you would like to improve upon; determine its current position in the life cycle. Find current two industry leaders related to this product and share each mission statement available from each of their websites.

Objectives-

Analyze marketing decision support systems and their impact upon marketing management systems.

Describe the key factors, such as demographic, economic, natural, technological, political, and cultural developments, that affect marketing strategies.

Assess the major influences in current consumer and organizational buying decisions.

Analyze the appropriate marketing strategies to apply at each stage of the product life cycle.

Interpret the challenges a company faces in developing new products in today’s global economy.

Construct a strategic marketing plan.

 
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Individual Case Report

Neufeld, D., & Jiwani, F. & Hardy, S, & Tong, P. (2016). WestJet: A New Social Media Strategy. Ivey Publishing.

Instructions

  • Review readings from unit 1.
  • Thoroughly read the case. It is recommended that you read 2-3 times.
  • Prepare a 5-page report (12-point font, double spaced not including the title page or reference page), that addresses the following questions:
    • How has WestJet’s social media efforts evolved over time and assisted with being a corporate voice and customer relations platform?
    • Should Bartem and Hounslow opt to launch WestJet channels on Snapchat or Pinterest?  NOTE: Research each platform and determine how well each could serve WestJet’s corporate voice and be consistent with its current branding.
    • Research and describe one interesting new social media platform that is on the horizon (less than two years old).  Should WestJet be actively exploring new arrivals like this new service or waiting until a platform is popular and proven before investing in it? What best fits WestJet’s short and long term social media goals?  What is the criteria for success?
    • What best fits WestJet’s short and long term social media goals?  What is the criteria for success?
    • What decision option best fits WestJet’s decision criteria and can be sustainable in the short and long term within the economic constraints provided in the case?
    • With a budget allowance of $0 CAD, will WestJet be able to build a serious presence on its selected new social media platforms while maintaining its existing ones?  Serious can be defined as adding value to revenue generation, customer service, and brand engagement goals (i.e. through social media platform selection and the respective roll out plan, how can this strategy/adoption of a new platform pay for itself).

      W16363

      WESTJET: A NEW SOCIAL MEDIA STRATEGY Faizal Jiwani, Sarah Hardy, and Peter Tong wrote this case under the supervision of Professor Derrick Neufeld solely to provide material for class discussion. The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors may have disguised certain names and other identifying information to protect confidentiality. This publication may not be transmitted, photocopied, digitized or otherwise reproduced in any form or by any means without the permission of the copyright holder. Reproduction of this material is not covered under authorization by any reproduction rights organization. To order copies or request permission to reproduce materials, contact Ivey Publishing, Ivey Business School, Western University, London, Ontario, Canada, N6G 0N1; (t) 519.661.3208; (e) [email protected]; www.iveycases.com. Copyright © 2016, Richard Ivey School of Business Foundation Version: 2016-06-20 As the 2016 budget planning cycle for WestJet Airlines Ltd. (WestJet) was finishing up in October 2015, Richard Bartrem, vice-president of marketing and communications, met with Greg Hounslow, manager of social media, to discuss the growth and evolution of WestJet’s social media presence. As Canada’s second largest airline, WestJet had already achieved immense success with social media and had ambitions to expand its social media presence. However, it became clear through the budgeting cycle that the department’s budget for 2016 was going to remain flat. This posed a challenge for Bartrem and Hounslow as they were in the process of evaluating the launch of two new social media platforms in 2016: Snapchat and Pinterest. However, without the increased budget needed to support the platforms, they needed to make a decision. Which platform, if any, should they focus on in 2016? CANADIAN AIRLINE INDUSTRY Historically, success in the Canadian airline industry had been difficult to achieve given the capital, infrastructure, and labour required to start, grow, and sustain the business. Further, with revenue generation being highly sensitive to the economic and competitive environment, the likelihood of profitability and success was low. This was evident in the long list of airlines that had ceased operations over the years, including Jetsgo, Zoom, Harmony, and Canada 3000. In the midst of these failures, two Canadian national airlines remained operationally successful: Air Canada and WestJet. While Air Canada had experienced its share of challenges over the years, including bankruptcy protection in 2003, it had overcome these obstacles and continued to operate. The two airlines, Air Canada and WestJet, accounted for over 90 per cent of the domestic scheduled capacity (see Exhibit 1). The remainder was made up of smaller, predominantly regional carriers such as Porter Airlines. Despite historic challenges, air travel, a global industry that was critical in connecting people for both leisure and business purposes, supported economic growth in domestic and global economies. According to a report by the Conference Board of Canada and SNC Lavalin’s Airports and Aviation Group, “Canada’s air transport sector has an economic footprint of nearly CA$35 billion1 and supports some 140,000 direct jobs.”2

      1 All currency amounts are in Canadian dollars unless otherwise specified. US$1 = CA$1.40 as of January 4, 2016. 2 Daniel-Robert Gooch, “Trade Tracks Air Travel,” Financial Post, April 16, 2014, accessed January 27, 2016, http://business.financialpost.com/fp-comment/trade-tracks-air-travel.

       

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      Page 2 9B16E019 In 2014, Air Canada and WestJet carried more than 58 million passengers and generated a combined revenue of $17.2 billion. This represented a year-over-year increase of 7.2 per cent and 7.5 per cent, respectively. Most importantly, both airlines generated record earnings in 2014 (see Exhibit 2). These results for Canada’s two largest airlines were great news for others in the industry, including airports and aircraft manufacturers. For example, Toronto’s Lester B. Pearson International Airport saw year-over-year passenger volume increase by 6.8 per cent in 2014 to over 38.5 million passengers.3 Similarly, Vancouver International Airport and Calgary International Airport saw passenger volume increases of 7.7 per cent (to 19.4 million)4 and 6.6 per cent (to 15.3 million).5 Aircraft manufacturers also benefitted given increasing aircraft order commitments by both Air Canada and WestJet, based on the success and opportunity the airlines were enjoying (see Exhibit 3). With the industry’s success, the possibilities of new competitive entrants looking to start-up in the Canadian market had intensified. Airlines such as Canada Jetlines, Jet Naked, and New Leaf Airlines began to seek funding to start operations and compete against the two established carriers. Funding would go to aircraft acquisition and staffing, as well as the underlying infrastructure and information technology (IT) systems investments (e.g., to support complex, essential processes such as selling seats to the public, managing reservations information and data, scheduling staff, dispatching and planning flight operations, and many other operational facets). However, all of the success in 2014 and the start-up potential for new airlines may have been short-lived as the Canadian economy started to show signs of weakness in the first half of 2015. Low crude oil prices and a weakened Canadian dollar were starting to impact the overall economy, particular in Alberta where WestJet was based. While lower jet fuel price helped both airlines, the overall reduction in travel due to the economy started to impact the profitability for both Air Canada and WestJet. Pricing and unit revenue performance for both were deteriorating (see Exhibit 4) and both were facing some strong headwinds. The result was a renewed focus on lowering the cost structure and gaining efficiencies; otherwise, the two airlines risked joining the list of failed airlines. WESTJET BACKGROUND In 1996, Clive Beddoe and three other partners founded WestJet after Beddoe became frustrated at the exorbitant cost and poor level of service he received when he travelled between Calgary and Vancouver for business. The founders decided to model WestJet after a well-known, highly successful low-cost airline in the United States, Southwest Airlines. In addition to creating a low-cost structure like Southwest, a foundational element of WestJet’s business model, and perhaps its biggest competitive differentiator, was its focus on a unique culture of care. The company referred to its passengers as “Guests” and to fellow employees as “WestJetters.” WestJet’s compensation philosophy and specifically its employee share purchase program (ESPP) enabled WestJetters to contribute up to 20 per cent of their salary to buy WestJet shares, with the company matching contributions at 100 per cent. Further, WestJet established a profit sharing program whereby, twice a year, a percentage of profits was shared by all WestJetters. These programs fuelled the culture of care and fostered a sense of pride and ownership as all WestJetters developed a vested interest in the success and profitability of the company.

      3 Toronto Pearson, “Toronto Pearson (Enplaned + Deplaned) Passenger,” Passenger Traffic, December 7, 2015, accessed January 27, 2016, www.torontopearson.com/uploadedFiles/GTAA/Content/About_GTAA/Statistics/PassengerTraffic_102 015.pdf. 4 YVR, “YVR Passengers (Enplaned + Deplaned) 1992-Present,” accessed January 27, 2016, www.yvr.ca/Libraries/ Aviation_Marketing/1992-present_YVR_Enplaned_Deplaned_Passengers_November_2015.sflb.ashx. 5 YYC Calgary Airport Authority, “Calgary International Airport Local E&D Passenger Statistics,” Passenger Statistics, accessed January 27, 2016, www.yyc.com/en-us/media/factsfigures/passengerstatistics.aspx.

       

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      Page 3 9B16E019 WestJet’s low-cost structure enabled the airline to offer lower fares relative to its competitors. It was estimated that WestJet’s cost advantage was at least 30 per cent better than Air Canada and Canadian Airlines.6 WestJet was able to achieve its cost advantage by operating only a single fleet type, which allowed for efficiencies in training, maintenance, parts, and tooling. The airline also prided itself on having quick aircraft turns, which increased its aircraft utilization. WestJet offered only one class of service (economy), and a paperless ticketing system. Unlike most existing carriers, the company also allowed one- way fares without ticket restrictions, such as Saturday night layovers, providing consumers with greater flexibility. The result was lower fares and higher profitability. From 1996 to 2016, WestJet had grown from operating three aircraft across five Canadian cities with 220 employees, to operating 139 aircraft across 100 destinations (in North America, Central America, the Caribbean, and Europe) with more than 10,000 employees. Since inception, WestJet had generated a profit in every year of operations with the exception of 2004 (see Exhibit 5). Annual revenue in recent years was approximately $4 billion, thanks in part to initiatives such as the introduction of subsidiaries (vacations, regional travel), global partnerships, a rewards program, charging baggage fees for checked baggage, and the introduction of Plus seating to attract more business guests. WestJet also acquired four Boeing 767- 300ER wide-body aircraft in order to open up overseas expansion opportunities. LOOKING AHEAD Despite all the initiatives implemented over the years to grow revenue, as the economic reality of weakening demand started to set in for 2015, WestJet faced some serious revenue challenges. One of WestJet’s advantages, its low cost structure versus its key competitor Air Canada, had been deteriorating over time. Gregg Saretsky, WestJet’s president and chief executive officer, estimated in late 2012 that this cost advantage had shrunk from over 30 per cent, to only 10–15 per cent.7 WestJet’s controllable unit cost structure, as measured by cost per available seat mile (CASM), excluding fuel and profit share, had been trending upwards (see Exhibit 6). As a result, there was a renewed focus on cutting costs and becoming more efficient in the face of revenue uncertainty. WestJet’s ability to leverage IT would be a critical factor in gaining efficiencies in the airline operations supporting the company’s renewed focus on low cost. The airline had successfully adapted technology by allowing its guests to perform more functions on their own (i.e., self-serve) versus contacting a WestJetter, and by sending automated notifications to guests about their upcoming flight. WestJet had also expanded its telecommunications platform to allow contact centre agents to work from home, thus allowing personnel to avoid bad weather, reduce absenteeism, and adopt more desirable work schedules, while enabling the company to free office space for future growth and to access an expanded language labour pool.8 A third area in which WestJet had been able to leverage technology was in improving the guest experience through social media platforms. SUCCESS OF SOCIAL MEDIA AT WESTJET In 2008, given the ownership culture at WestJet, one WestJetter decided to create a WestJet Twitter account on personal time to communicate seat sales to followers (see Exhibit 7). In the fall of 2009,

      6 Scott Deveau, “WestJet Looking to Cut Costs as ‘Cushion’ over Air Canada Shrinks,” Financial Post, December 6, 2012, accessed January 27, 2016, http://business.financialpost.com/news/transportation/westjet-looking-to-cut-costs-as-cushion- over-air-canada-shrinks. 7 Ibid. 8 WestJet, “2014 Annual Information Form March 18, 2015,” 15, November 5, 2013, accessed January 27, 2016, www.westjet.com/pdf/investorMedia/financialReports/WestJet2014AIF.pdf.

       

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      Page 4 9B16E019 WestJet officially took over the Twitter account and hired its first full time WestJetter dedicated to social media, Hounslow, to manage both Twitter and Facebook. The timing was fortuitous; in November 2009, WestJet’s planned cutover to a new core IT reservation system, called Sabre, did not go as planned and created significant customer relations issues (e.g., guests were forced to wait on hold for hours to speak with a WestJetter). Social media provided a channel for guests to reach WestJet in real-time to have critical issues resolved. This social media presence also conveyed a sense that WestJet was doing everything it could to take care of its guests. Since then the company fully embraced social media as a means to connect, communicate, and maximize reach. WestJet continued to grow its social media presence and by 2015 participated in seven social media platforms: Twitter, Facebook, YouTube, Instagram, WestJet Blog, LinkedIn, and Periscope (see Exhibit 8). As social media evolved and grew, WestJet developed and formalized its social media strategy around three pillars: customer service, revenue support, and brand engagement.

      Customer service focused around addressing guest questions, comments, and issues, and on minimizing average response time to inbound messages. WestJet was committed to demonstrating to guests the company’s caring culture and to interacting with guests in whatever manner they were most comfortable.

      Revenue support leveraged social media as a channel to sell seats. WestJet had significant success in this area. One example of this was WestJet’s Kargo Kids April Fool’s video from 2012, which was promoted through multiple social platforms. Not only did the video generate over 1.2 million views, but through links and promotion code tracking, WestJet directly attributed over $1 million in sales to watchers.

      Brand engagement referred to building and extending awareness of WestJet and its brand of a caring and fun culture. A great example of how WestJet created engagement was through its 2013 Christmas Miracle video, which by 2015 had been viewed over 44 million times across 234 countries and made more than one billion Twitter impressions (see Exhibit 9).

      By engaging with social media platforms since 2008, WestJet created a significant number of “followers,” “likes,” and “subscribers” reaching different demographics of guests (see Exhibit 10), and was among the top airlines globally for social media reach. The scale of WestJet’s social media could be leveraged to compete more effectively against both existing airlines and new entrants. Further, at a time when revenue and the demand environment were weakening, having these platforms to communicate to guests not only supported short-term results but potentially built long-term loyalty to WestJet. As such, it seemed important that WestJet stay active with its existing social platforms while continuing to evaluate and adopt new platforms. Further, understanding how these platforms potentially allowed WestJet to reach new guests, or extend its reach into existing guest demographics, seemed relevant to the company’s short-term revenue needs as well as its long-term growth ambitions. Two newer and increasingly popular social media under consideration were Snapchat and Pinterest. SNAPCHAT Snapchat had quickly risen to be a significant platform in social media since its original release in 2011, so much so that Facebook made an acquisition offer of $3 billion (cash) in November 2013.9 In November 2015, Snapchat confirmed that “users of the ephemeral messaging app were now watching six billion

      9 Vijay Pandurangan, “The Key to Snapchat’s Profitability: It’s Dirt Cheap to Run,” Wired, January 29, 2014, accessed January 27, 2016, www.wired.com/2014/01/secret-snapchats-monetization-success-will-surprise/.

       

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      Page 5 9B16E019 videos every day.”10 This was up from the September 2015 report of four billion views, which was up from the May 2015 report of two billion views. Snapchat was reported to have 100 million daily active users11 involving 18 per cent of all social media users in the United States.12 Snapchat was rated the third most popular social app among the 18 to 34-year-old demographic, following Facebook and Instagram, but ahead of Twitter.13 A further review of Snapchat demographics revealed the heaviest users were millennials, with those in the 18–24-year-old demographic accounting for 45 per cent of views, followed by those in the 25–34-year-old group responsible for 26 per cent of views (see Exhibit 11). The gender breakdown of Snapchat users was 70 percent female and 30 percent male.14 Only a few companies (e.g., McDonalds, Starbucks, Audi, Heineken, General Electric, and CNN) had expanded their social media strategies to encompass Snapchat despite its massive popularity. Therefore, commercial adoption was still relatively low. As of November 2015, only four airlines had pursued Snapchat—Aer Lingus in 2014, Air New Zealand, Wow Air, and Virgin America in October 2015.15 Companies were using the short video formats or “Snapchat Stories” primarily to share exclusive or behind the scenes content. For example, Wow Air used Snapchat almost daily to provide customers with unique behind the scenes views through the eyes of flight attendants, ground crew, or travellers. Other companies like Cover Girl used the platform to direct Snap chatters towards the content they had built on their website.16 PINTEREST Evan Sharp, co-founder of Pinterest, defined the social media network as “a place where people can go to get ideas for any project or interest in their life. And as you encounter great ideas and discover new things that you didn’t even know were out there, you can pin them and make them part of your life through our system of boards . . . Pinterest is about connecting you with people who manifest one thing you want your life to be like.”17 Launched in 2010, Pinterest had acquired more than 30 percent of U.S. social media users by 2015;18 17 per cent of users visited the website daily, for an average time spent on the website of 14.2 minutes per visit.19 By June 2015, active Pinterest users surpassed 100 million,20 and the company was valued at $11

      10 Lucas Matney, “Snapchat Reaches 6 Billion Daily Videos Views, Tripling from 2 Billion in May,” TechCrunch, November 9, 2015, accessed January 27, 2016, http://techcrunch.com/2015/11/09/snapchat-reaches-6-billion-daily-videos-views-tripling- from-2-billion-in-may/. 11 Kate Talbot, “5 Ways to Use Snapchat for Business,” Social Media Examiner, July 28, 2015, accessed January 27, 2016, www.socialmediaexaminer.com/5-ways-to-use-snapchat-for-business/. 12 Craig Smith, “By the Numbers: 70 Amazing Snapchat Statistics,” DMR Digital Stats/Gadgets, March 3, 2016, accessed January 27, 2016, http://expandedramblings.com/index.php/snapchat-statistics/. 13 Jeff Beer, “How 12 Brands Used Snapchat,” Co.Create, August 12, 2014, accessed January 27, 2016, www.fastcocreate. com/3033793/how-12-brands-used-snapchat/. 14 Evan Spiegel, “Snapchat by the Numbers: Stats, Demographics & Fun Facts,” Company Info (blog), October 7, 2015, accessed January 27, 2016, www.omnicoreagency.com/snapchat-statistics/. 15 Cynthia Drescher, “Get an Inside Look at Airlines on Snapchat,” Conde Nast Traveler, November 7, 2015, accessed January 27, 2016, www.cntraveler.com/stories/2015-11-06/get-an-inside-look-at-airlines-on-snapchat/. 16 Lucy Hitz, “10 Brands to Watch on Snapchat Right Now,” Simply Measured, July 31, 2015, accessed January 27, 2016, http://simplymeasured.com/blog/10-brands-to-watch-on-snapchat-right-now/#sm.105jap2i8kcncttg11guqnuxw1. 17 Alexis Madrigal, “What Is Pinterest? A Database of Intentions,” The Atlantic, July 31, 2014, accessed January 27, 2016, www.theatlantic.com/technology/archive/2014/07/what-is-pinterest-a-database-of-intentions/375365/. 18 Craig Smith, “By the Numbers: 270 Amazing Pinterest Statistics,” DMR Digital Stats/Gadgets, March 9, 2016, accessed January 27, 2016, http://expandedramblings.com/index.php/pinterest-stats/. 19 Ibid. 20 Erin Griffith, “Pinterest Hits 100 Million Users,” Fortune, September 17, 2015, accessed January 27, 2016, http://fortune.com/2015/09/17/pinterest-hits-100-million-users/.

       

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      Page 6 9B16E019 billion.21 The demographic makeup of Pinterest users was fairly distributed with 26 per cent of users falling in the 25–34-year-old group followed by 21 per cent in the 35–44-year-old group (see Exhibit 11). Females made up 85 per cent of the users,22 and 45 per cent of users were outside the United States.23 Pinterest had been used successfully by many companies such as Target, Nordstrom, Jetsetter, Four Seasons Hotels and Resorts, and Sony. These companies provided content for users with ideas on fashion, recipes, planning the next vacation, home projects, new products, and much more. Nordstrom had attracted over four million followers: “With 64 boards—covering DIY, fashion, designer products, and decorating— they offer users plenty of rich, dynamic images, linking to countless [numbers] of items.”24 Four Seasons Hotels and Resorts also successfully used the online service:

      Pins connect users to hotels all over the world through visually appealing photos of pools, oceans, decadent rooms and lush gardens. They also include pictures of delicious gourmet meals. It attracts the pinner to the hotel, saving it for future vacation ideas. The Four Seasons reports a 1,000 per cent increase in daily visitors to its sites and a 1,700 per cent increase in clicks from Pinterest.25

      A long list of airlines, such as Southwest, Air New Zealand, British Airways, American, and Virgin America, had adopted Pinterest. Southwest had 20 boards on Pinterest with varying information including travel tips, destinations, and its annual report. CONTINUED EVOLUTION AND GROWTH Bartrem and Hounslow continued their discussion about which platform would best fit WestJet’s social media strategy and would support WestJet in both the short term and long term. They were excited at the prospects of continuing to grow and reach even more guests through social media, and were convinced that social media could provide a distinctive competitive advantage through this challenging time. Having been long time WestJetters, both were optimistic that the company’s culture of ownership and care would come together and bring success. But they were also wary of the serious challenges at hand. Given the softening revenue, the demand environment, and the renewed internal focus on cost reduction, a concurrent launch of both platforms was not possible; in fact, they would be lucky to add just one new medium in 2016. Which one should they bet on? How would it be supported? How exactly would it be utilized? They needed to get creative.

      21 Jessica Guynn, “Pinterest to Launch ‘Buy’ Buttons,” USA Today, June 2, 2015, accessed January 27, 2016, www.usatoday.com/story/tech/2015/06/02/pinterest-buy-button-buyable-pins/28359997. 22 Smith, op. cit. 23 Ibid. 24 Asher Elran, “6 Businesses That are Using Pinterest to Their Advantage,” LinkedIn, October 14, 2015, accessed January 27, 2016, www.linkedin.com/pulse/6-businesses-using-pinterest-advantage-asher-elran. 25 “5 Brands Are Using Pinterest,” Vizified (blog), November 2015, accessed January 27, 2016, www.vizified.com/uncategorized/brands-are-using-pinterest-for-business-success/.

       

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      Page 7 9B16E019

      EXHIBIT 1: ESTIMATED DOMESTIC SCHEDULED CAPACITY MARKET SHARE

      Source: “OAG data based on ASMs during the period from January 1, 2014 to December 31, 2014; represents the estimated share of the overall domestic scheduled capacity of Air Canada and its Contracted Carriers. The estimated share of the overall domestic scheduled capacity of the other carriers presented also includes the domestic scheduled capacity of their respective affiliated or contracted regional carrier(s), when applicable.” Air Canada, “2014 Annual Information Form,” March 31, 2015, p. 22, accessed March 21, 2016, www.aircanada.com/en/about/investor/documents/2015_aif.pdf.

      EXHIBIT 2: AIR CANADA AND WESTJET 2014 PERFORMANCE

      Financial Summary ($ in thousands, except per unit data) WestJet Air Canada Revenue 3,976,552$ 13,272,000$ Earnings before income taxes 390,307$ 105,000$ Net earnings 283,975$ 105,000$ Adjusted net earnings 317,188$ 531,000$ Load Factor 81.4% 83.4% Yield 19.09 18.90 RASM (cents) 15.54 18.00 CASM (cents) 13.68 16.90 CASM, excluding fuel, employee profit share (cents) 9.15 9.15 Segment Guests 19,651,977 38,526,000 Number of employees at period end 8,698 24,400 Fleet size at period end 122 364

      Sources: Air Canada, “2014 Annual Information Form,” March 31, 2015, accessed March 21, 2016, www.aircanada.com/en/about/investor/documents/2015_aif.pdf; WestJet, “Annual Report 2014,” March 18, 2015, accessed March 21, 2016, www.westjet.com/pdf/investorMedia/financialReports/WestJet2014AR.pdf.

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      Page 8 9B16E019

      EXHIBIT 3A: AIR CANADA FLEET PLAN

      ACTUAL 2014 2015 2016 2017

      MAINLINE WIDE-BODY AIRCRAFT Boeing 787-8 6 8 8 8 Boeing 787-9 – 3 13 22 Boeing 777-300ER 17 17 19 19 Boeing 777-200LR 6 6 6 6 Boeing 767-300ER 21 17 15 10 Airbus A330-300 8 8 8 8 NARROW-BODY AIRCRAFT Boeing 737 MAX – – – 2 Airbus A321 10 13 14 14 Airbus A320 41 43 43 43 Airbus A319 18 18 18 18 Embraer 190 45 32 25 25 TOTAL MAINLINE 172 165 169 175

      AIR CANADA ROUGE WIDE-BODY AIRCRAFT Boeing 767-300ER 8 14 18 25 NARROW-BODY AIRCRAFT Airbus A321 – 2 5 5 Airbus A319 20 20 20 20 TOTAL AIR CANADA ROUGE 28 36 43 50

      TOTAL WIDE-BODY AIRCRAFT 66 73 87 98 TOTAL NARROW-BODY AIRCRAFT 134 128 125 127 TOTAL MAINLINE AND AIR CANADA ROUGE 200 201 212 225

      PLANNED

      Source: Air Canada, “Annual Report 2014,” accessed March 21, 2016, www.aircanada.com/en/about/investor/documents/ 2014_ar.pdf.

      EXHIBIT 3B: WESTJET FLEET PLAN

      ACTUAL TOTAL 2014 2015 2016 2017 2018-20 2021-23 2024-27 2027

      BOEING 737-600 NG 13 – – – – – – 13 737-700 NG 64 – – – – – – 64 737-800 NG 30 12 5 1 – – – 48 737 MAX 7 – – – – 6 4 15 25 737 MAX 8 – – – 4 19 11 6 40 767-300 ERW – 2 2 – – – – 4 Disposals – (5) – – – – – (5) Lease expiries – (5) (6) (6) (21) (10) – (48)

      TOTAL BOEING AIRCRAFT AFTER LEASE EXPIRIES 107 4 1 -1 4 5 21 141

      BOMBARDIER Q400 NextGen 15 10 5 – – – – 30

      TOTAL FLEET AFTER LEASE EXPIRIES 122 14 6 (1) 4 5 21 171

      Future Deliveries

      Source: WestJet, “Annual Report 2014,” accessed March 21, 2016, www.westjet.com/pdf/investorMedia/financialReports/ WestJet2014AR.pdf.

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      Page 9 9B16E019

      EXHIBIT 4: AIR CANADA AND WESTJET Q3 2015 REVENUE PERFORMANCE

      2015 2014 % change 2015 2014 % change Load Factor 78.4% 79.7% -1.6% 83.5% 83.4% 0.1% Passenger Revenue per RPM (Yield) 18.7 19.1 -1.9% 18.0 18.9 -4.8% Passenger Revenue per ASM (cents) n/a n/a n/a 15.1 15.8 -4.4% Operating Revenue ASM (RASM) (cents) 14.7 15.6 -5.8% 17.1 18.0 -5.0%

      Air CanadaWestJet

      Source: WestJet, “Management’s Discussion and Analysis,” February 1, 2016, accessed March 21, 2016, www.westjet.com/pdf/investorMedia/financialReports/WestJet2014Q4-MDA.pdf; Air Canada, “2015 Management Discussions and Analysis,” February 17, 2016, accessed March 21, 2016, www.aircanada.com/en/about/investor/documents/2015_MDA_q4.pdf.

      EXHIBIT 5: WESTJET TRACK RECORD OF PROFITABILITY SINCE INCEPTION

      Source: WestJet, “Cowen and Company Global Transportation Conference,” presentation, 4, September 9, 2015, accessed March 21, 2016, www.westjet.com/pdf/investorMedia/WJA%20Presentation%20Cowen%20Sep%2020150909.pdf.

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      Page 10 9B16E019

      EXHIBIT 6: WESTJET UNIT COST STRUCTURE, CASM-EX FUEL, ON THE RISE

      Source: WestJet, “Cowen and Company Global Transportation Conference,” presentation, 12, September 9, 2015, accessed March 21, 2016, www.westjet.com/pdf/investorMedia/WJA%20Presentation%20Cowen%20Sep%020150909.pdf.

      EXHIBIT 7: WESTJET’S FIRST TWEET

      Source: WestJet, “50% off Fall Travel,” Twitter, July 21, 2008, accessed March 21, 2016, https://discover.twitter.com/first- tweet#WestJet.

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      Page 11 9B16E019

      EXHIBIT 8: WESTJET SOCIAL MEDIA PLATFORMS OVER TIME

      Source: Company records.

      EXHIBIT 9: WESTJET CHRISTMAS MIRACLE 2013 STATISTICS

      Source: Company records.

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      Page 12 9B16E019

      EXHIBIT 10: WESTJET SOCIAL MEDIA DEMOGRAPHICS

      Source: Company records.

      EXHIBIT 11: AGE DISTRIBUTION AT SOCIAL MEDIA NETWORKS

      Note: U.S. Data—Users Aged 18 and Over—December 2014. Source: Mark Hoelzel, “A Breakdown of the Demographics for Each of the Different Social Networks,” Business Insider, June 20, 2015, accessed March 21, 2016, www.businessinsider.com/update-a-breakdown-of-the-demographics-for-each-of- the-different-social-networks-2015-6.

      Female Male Female Male 13-17 0.5% 0.5% 3% 3%

      Female Male 18-24 5% 4% 8% 14% Facebook 71% 29% 25-34 17% 7% 9% 19% Twitter 44% 56% 35-44 17% 6% 6% 13% YouTube 36% 64% 45-54 15% 5% 4% 8%

      55-64 11% 3% 3% 4% 65+ 5% 2% 3% 3%

      Facebook YouTube

      45%

      28% 28% 23% 19% 16% 16% 15% 14%

      26%

      23% 25% 26%

      22% 25% 22% 26% 21%

      13%

      17% 18% 19%

      21% 22% 19%

      21% 22%

      10%

      15% 13% 15% 18% 18%

      18% 17%

      18%

      6%

      10% 11% 12% 13% 13% 15%

      15% 16%

      7% 6% 4% 7% 7% 10% 7% 9%

      Snapchat Vine Tumblr Instagram Twitter Google+ Facebook Pinterest LinkedIn

      18-24 25-34 35-44 45-54 55-64 65+

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      • Source: “OAG data based on ASMs during the period from January 1, 2014 to December 31, 2014; represents the estimated share of the overall domestic scheduled capacity of Air Canada and its Contracted Carriers. The estimated share of the overall domest…
      • Source: Air Canada, “Annual Report 2014,” accessed March 21, 2016, www.aircanada.com/en/about/investor/documents/
      • 2014_ar.pdf.
      • Source: WestJet, “Annual Report 2014,” accessed March 21, 2016, www.westjet.com/pdf/investorMedia/financialReports/
      • WestJet2014AR.pdf.
      • Source:9T Company records.
      • Source:9T Company records.
 
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