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Rick manages a small clothing store. He is responsible for 10 casual staff. He regularly meets with his team-members to understand their needs, challenges and what support they need to do their job well. He also speaks with them about the number of sales they achieved for the previous week. In particular he discusses sales that went well and those that did not deliver value or never went through. As a manager, Rick is using which of two functions of management: O Organising and controlling O Motivating and analysing O Leading and motivating ho O Planning and leading O Leading and controlling