solution

1. You are engaged in active listening with a colleague. you note though that the speaker’s body language is sending a different message than the words you are hearing. What do you do?

2. Your team has selected a course of action and are about to implement it. One of your employees shows you a memo with the identical solution your team has selected. It’s dated 2015. “What happened?”, you ask him. “We agreed on it, then we got busy with other stuff, and just never got around to implementing”, he says.

How do you make sure your solution is implemented, accepted, and watched over until it becomes routine?

Please be a gem and answer each which 4-5 sentences please super appreciative nothing crazy.