solution

Case

Knowledge

Rationale

Case 1:

In reality, many businesses fail to make efficient use of their employees’ knowledge. They don’t give you enough time to learn or reflect. People are seen as hired hands rather than borrowed brains by them. They tell them what to do and provide them with little choice in how they accomplish it. It’s no surprise that their staff feels unappreciated and will ‘walk’ away from the company at the earliest opportunity, taking their knowledge with them.

On the other hand, Total Global has long been seen as a model for fostering and

developing its employees. Its exploration business has launched an initiative to “harness this skill” and “make greater use of them.” Its main goal is to create a learning and knowledge-leveraging infrastructure. On the company’s intranet, there are open learning centers and databases of learning resources. However, the most important breakthroughs were creating knowledge groups and developing capabilities for quality dialogue and reflection. Learning is being incorporated into daily tasks.