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In the PlastiPharm clean room, where production of the medical device bags occurs, one of the floor technicians questioned a step in the process and suggested another approach that she said would shave off some production time. The shift supervisor organized a process review with all personnel involved and reviewed the process map. Which of the following statements best explains why expending so much effort was worthwhile?

  • Reviewing the process gave everyone a chance to understand the process better, ask questions, and share ideas for improvement.
  • Taking time to review the process map allowed the shift supervisor to observe which employees were most engaged and identify those with the most potential for advancement.
  • Working together to review the process was an expensive venture, but the employees were able to identify problems with the equipment and operators
  • Spending time together allows people to get to know one another and improved the work culture, an important aspect of continuous improvement.
 
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