solution

1. Kade, who manages a hotel, was recently explaining to Deja, a regional manager, his quandary about whether to fire a front desk employee about whom several guests had complained. Kade described, “I first identified the problem as poor customer service, and then I brainstormed several solutions. I evaluated each alternative, and then I implemented my decision not to fire the employee. Instead I provided him with additional training. Finally, I followed up with an evaluation to see if his customer service skills had improved.” Kade is applying the

a. employee relations model of evaluations.

b. nonrational model of decision making.

c. strategic-planning model of leadership.

d. rational model of decision making.

1. When acting upon the advice to organize your decisions into three categories, which type will require the most time and attention?

a. quick decisions

b. ethical decisions

c. strategic decisions

d. significant decisions

1. Between 2008 and 2018, the ________ quadrupled.

a. amount of donations to the ACLU

b. rate of small business openings

c. number of unethical decisions made by marketing managers

d. number of CEOs fired for ethical lapses

1. Predictive Health, a fast-growing medical research firm, has accumulated so much patient information that conventional database management systems cannot handle its needs. Therefore, Predictive Health purchased very sophisticated analysis software and supercomputing-level hardware to leverage the power of

a. Cyber-age bases

b. Mega IT

c. super data

d. big data

1. An advertising firm wants to begin using AI to sort through lists of customers, verify contact information, and segment names by target demographics. The leaders of the advertising firm know that

a. they will no longer need any humans to develop advertisements

b. robotic process automation will cost more than machine learning.

c. predictive analytics uses algorithms to explain why last year’s sales were low.

d. implementation is the biggest AI challenge.

1. Ichiro is an on-site coordinator for the International Olympics Committee. Ichiro is good at his job because he regularly seeks new ideas and contrary opinions. He tolerates ambiguity well while being quite task-focused. Ichiro’s decision-making style is best described as

a. Analytical

b. conceptual

c. valuable

d. behavioral

1. Fatma is certain her new business idea is going to be a success. She is so certain that she ignored the advice of her business professor to conduct a focus group and she invested her life savings to get her business started. Fatma may be experiencing ________ bias.

a. Overconfidence

b. hindsight

c. framing

d. escalation of commitment

1. As the director of human resources, Azhar convinced the company to spend a large sum of money on a new training program. After spending thousands of dollars implementing the training and almost four months of employee work time, they feel that there has been little improvement. The training is scheduled to continue for two more months, and Azhar feels that too much money has been spent to simply abandon the training. Azhar is experiencing

a. blind bias

b. a training trap

c. confirmation bias

d. sunk cost bias

1. A team of HR professionals is reviewing options for the new benefits package. During their first meeting, Evona suggested offering the contract to HealthPlus HMO, and the others agreed with Evona for the sake of unanimity, without ever researching or analyzing the decision. Evona and her team are engaged in

a. groupthink

b. heuristics

c. minority dissent

d. goal displacement