solution

What is an intended outcome of performance management?

Question 1 options:

	to identify why some employees do not perform as well as others
	to ensure that poor performers are properly managed
	to create a paper trail for documenting HRM decisions and actions
	to determine how to recognize and celebrate good performance

Question 2

Classroom instruction is better for training in areas where information can be presented in lectures, demonstrations or films especially to large groups.

Question 2 options:

	True
	False

Question 3

Behavioural approaches provide more action-oriented information about employees.

Question 3 options:

	True
	False

Question 4

Which of the following best defines employee training?

Question 4 options:

	acquiring the skills, behaviours, and abilities to perform current work
	learning the skills, behaviours, and abilities to perform future work or to solve an organizational problem
	ensuring that employees continue to learn and grow
	continuing the flow of instruction and suggestions from a manager

Question 5

Systematic needs assessment requires managers to utilize organizational analysis, task analysis, and person analysis.

Question 5 options:

	True
	False

Question 6

There is no significant distinction between the terms “training” and “development.”

Question 6 options:

	True
	False

Question 7

Who plays a key role in ensuring that an employee is ready for specific training and that the training is suitable for the employee?

Question 7 options:

	HR Department
	Manager
	Trainer
	Individual employee

Question 8

For maximum effect, orientation should usually be casual and unstructured.

Question 8 options:

	True
	False

Question 9

Most performance management systems include an annual formal review of the employee’s overall performance.

Question 9 options:

	True
	False

Question 10

When employees are given hands-on experience with instruction from their supervisor or trainer, it is considered “on-the-job training.”

Question 10 options:

	True
	False

Question 11

Being able to effectively manage conflict is a soft skill that many employers look for in potential candidates.

Question 11 options:

	True
	False