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Whispering Hills’ Family Health Clinic-New Patient Intake Process Jane Anderson runs a small family health clinic in Whispering Hills, Missouri called Whispering Hills’ Family Health Clinic. The practice is home to general practitioners, a lab, and a radiology department. She feels that her clinic could operate more efficiently and may lack adequate controls to protect the data and its privacy. She would like us to map out the data flow to find inefficiencies and vulnerabilities Inefficiencies: Some examples of inefficiencies might include handling the data multiple times unnecessarily, making the customer jump through too many hoops, having the workers do the same thing multiple times Vulnerabilities: This is where errors or data breaches can be introduced. Some examples of vulnerabilities might include, perhaps there are too many people seeing the data or able to make changes to the data unnecessarily New patients usually call the clinic or just walk in to find out if any of the doctors are accepting new patients. If so, the receptionist takes the person’s name, date of birth, phone number, address information, reason for visit, and sets up an appointment. The receptionist then sends paperwork to the patient to complete and return on the day of the appointment. The paperwork asks for the patient’s address information as well as health history. Two days before the patient’s appointment the receptionist calls to remind the patient of the office visit and to ask the patient to arrive 15 minutes early to complete additional paperwork When the patient arrives for the appointment the receptionist collects the paperwork that the patient was supposed to complete at home. The patient is then handed additional forms to complete while he waits in the general lobby waiting room. If the initial paperwork was not completed the patient must complete those forms as well. The additional forms are similar to what was to be completed prior to the visit. When the patient is called for his appointment, an assistant leads the patient back to a room with four cubicles, collects the paperwork, and asks the patient the same paperwork questions while entering the answers into the office system. Once the data have been entered the patient meets with a nurse to discuss the patient’s health history and current concerns. The nurse then leads the patent from the cubicle area to the inner office walting area to wait to be called to an examination room When the patient is called a nurse leads the patient to an examination room to wait for the doctor Once the doctor arrives and greets the patient, he uses the examination room computer to review the patient’s data. He then asks the patient questions about his health history and concerns before starting the exam. While the exam is taking place, the doctor writes notes on a paper to be given to the nurse. Once the exam is over, the nurse collects the notes and leads the patient to the receptionist area where the patient may schedule a follow-up appointment. If needed, and pay before leaving. The nurse hands the notes to an available office assistant in the cubicle area to be entered in the patient’s record Deliverables: 1. Create a business process management swim lane chart in Lucid Chart and save as a PDF. 2. In a word processed document: A Ust and describe at least 3 (U6)/5 (Grad) inefficiencies that you see B. Describe how each of the inefficiencies you identified in Part A could be corrected CUst and describe at least 1 (UG)/2 (Grad) vulnerabilities that you see, D. Describe how each of the vulnerabilities you identified in Part C could be corrected. 3. Upload both the PDF chart and the word-processed document to the drobox