solution

The Mojo Team is looking to enhance the functionality of their app and have kicked off a project to enable customers to pre-order their coffees on the app. The idea is that customers place their orders on the app and then, when they reach the store, they scan in, and the in-store staff start making their coffees. It is anticipated that reduced wait times will allow for increased customer satisfaction and also for more orders to be processed during busy times. The project manager estimates that this project will take about 3 months to implement and cost Mojo about $50 000 in one off costs, and about $5 000 per annum in ongoing maintenance costs. Mojo is estimating a 10% increase in profit per annum, because of this initiative. a. What makes this a project? State three characteristics about this work that qualifies it as a project rather than BAU (Business as usual). Briefly explain how each of the characteristics apply. [3] b. What is the time constraint in this project? Be specific as definitions will get no marks. [1] c. What is the cost constraint? Be specific as definitions will get no marks. [1] 2 months into the project Julie Gianoutsos points out that if the Mojo app could utilise the GPS functionality of modern phones to detect when the customers are on the way to the store. She suggests modifying the app so that the barista gets a notification to start making the coffee when a customer is within 200 metres of the store. d. If this was to be actioned, then what would be the likely impact on the project in terms of the project management triangle? Justify your answer. [2] e. Explain how this added functionality could benefit Mojo. [2] f. Explain how this added functionality could hurt Mojo.