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Which of the businesses discussed in lecture regarding’excellent service quality identifies loyalty members checking into the hotels that month, and then checking (public)social media profiles to identify the guests’ interests and send guests personalized gifts that meet their individualized interests? Accor Hilton Worldwide Ritz-Carlton Marriott The US cruise companies sell about 25% of their products through travel agents. True False The profit margin of US restaurant business is closest to 15% O 5% O 20% O 10% Hampton Inn demonstrated a failed case of service guarantee because of the customers’ massive abusing of their guarantee policy, that of “If you’re not 100% satisfied, we don’t expect you to pay” True False Destination Marketing Organizations (DMOs) are primarily funded with hotel bed taxes and they are allowed to provide free “fam” trips to travel agency representatives. True False