solution

Which phase have the clients who call to make an appointment normally reached?

a) Preliminary Phase

b) Acknowledgement Phase

c) Action Phase

d) Transitional Phase

e) Resolution Phase

2) Individuals in the Transitional Phase of illness always take their medication

a) True

b) False

3) Office assistants require what skills

a) Strong communication skills

b) Confident with a range of medical terminology

c) Inability to support time management

d) Ability to support others

4) What is required for an office assistant to be promoted

a) More education

b) Longer length of time at the company

c) More responsbilities

d) More experience

5) “How many children do you have?” is an example of what type of question?

a) Health Interview

b) Open Ended

c) Close Ended

d) A monosyllabic response