solution

..9. Hotel guests are typically not present while the housekeeper cleans their room. As a result, hotel housekeeping services would most likely appear where in a service blueprint, ?

Group of answer choices

1. Above the line of visibility
2. Above the line of interaction
3. Above the line of internal interaction

A & B

B & C

All of the above

10. What must any process have?

1. workers and managers
2. equipment and facilities
3. purchased materials and services
4. inputs and outputs
5. managers and information
6. All of the above

11. Which of the following is a typical characteristic a service process?

1. Low customer contact
2. Perishable outputs
3. Tangible output
4. Low labor requirements
5. High levels of inventory
6. All of the above

12. There are two axes on the product-process matrix. Which of the following best captures both?

1. Customization and volume
2. Volume and cost
3. Process divergence and cost
4. Customization and batch size

Customization and process divergence