online Business Course UoP.

Axia College/College of Humanities

XCOM/285 Version 2

Essentials of Managerial Communication

1.2 Identify trends in business communication.

Read the instructor’s biography and post your own.

Business Communication Trends

Write a 350- to 500-word five-paragraph (introduction with thesis, three paragraphs of body, conclusion) paper with at least one reference and citation describing current trends in business communication. Be sure to address the following questions in your paper:

· What role does business communication play in your day-to-day work activities?

· How does it help you manage your daily activities?

· What trends have you seen in your current or previous workplace?

· What message types are results of these trends?

Use third person. Example: At XYZ Construction, instant messaging among salespeople helps coordinate sales efforts.

Include at least one source with in-text citations and a reference.

Format your paper consistent with APA guidelines (title page, references, double spacing, Times New Roman, etc.).

Post your paper as an attachment.

1.4 Explain the audience’s impact on communication.

1.5 Analyze the characteristics of effective messages.

· Communication must always be designed with the audience in mind. Consider the following situation. There is an upcoming presentation of quarterly sales information in an in-person meeting to a group of stakeholders that includes managers, salespeople, and customers.

· What are some audience characteristics that should be considered?

· What communication channels are appropriate and why?

· What are some considerations to keep in mind with the diversity of the audience?

· What can be done to ensure that the message is effective?

· Remember to include three to four sentences per cell.

Post the completed matrix as an attachment.

1.7 Identify strategies to increase positive cross-cultural communication.

1.8 Analyze the advantages and disadvantages of using technology for communication.

Cross-Cultural Communication Matrix and Essay

· Navigate to http://www.mhhe.com/business/buscom/bcommonline/

· On the Business Communications Online website, click Business Around the World on the lower-left corner of the page.

· Click Reset.

· Follow the onscreen instructions.

· Select three regions of the world to research.

· Narrow the area down by selecting one country from each region.

· Enter your selections into the matrix located in Appendix C. The website provides you with a strong starting point. You may also want to perform a general Internet search to find additional information to use in the matrix.

Complete the Cross-Cultural Communication Matrix in Appendix C, using the country information. Remember to include three to four sentences per cell.

Write a 200-250-word essay. Discuss how technology could be used to facilitate cross-cultural communication. Based on the information you researched, what difficulties could arise from using technology?

Include in-text citations and at least one reference.

Format your references consistent with APA guidelines.

Post your completed matrix and essay response as an attachment.

1.10 Compare and contrast business and academic writing.

Graphic Organizer

Include various activities completed in each step.

Use the information provided in Ch. 5 of the text.

Post the graphic organizer as an attachment. Note that this must be a Word document.

1.12 Apply appropriate e-mail etiquette.

1.13 Create documents to deliver difficult messages.

Store Operations Messages

Create three messages, following the instructions in Appendix E.

Post the completed messages as an attachment. Please note the memo should go to one particular audience and contain particular information for that audience, etc. (Hint: Would you mail a letter to someone inside the office?) Also ask yourself, is there a reason to have people worry needlessly or bring matters up that do not need to be brought up? Format each message appropriately.

1.15 Compare and contrast individual and group communication.

Group Communication

· Many businesses organize their departments into teams, to support one another and complete projects. Consider how these teams work together and what aspects of group communication need to be considered to have successful communication.

Respond to the following questions in your answer:

· How does group communication differ from individual communication? Define group communication in your own words, in three to five sentences. Discuss strategies used to promote individual and group communication.

· What conflict resolution strategies could be used in case of disagreement?

· What strategies can be used to foster group communication? Provide examples of how these strategies can be used.

· Include in-text citations and at least one reference.

· Structure as a five-paragraph essay.

Format your paper consistent with APA guidelines (title page, references, double spacing, Times New Roman, etc.).

1.17 Apply business presentation techniques to create Microsoft® PowerPoint® slides.

1.18 Create a written report.

Tuition Reimbursement Implementation Report

Your company has had a very profitable year and is looking to expand their employee benefits. As an employee in the benefits department, you have been asked to prepare a report to persuade your company administrators that adding tuition reimbursement for the bachelor’s degrees in business and communication benefits the company. Because the company has already approved a budget for this expansion, financial costs are not a concern.

Write a 1,050- to 1,200-word report that explains the benefits to the company. Include the following:

· New professional opportunities you believe this degree affords to employees

· Types of careers people with the degree often have

· Earning potential of people who have the degree

· Benefits to the company, like increased retention

Include at least three scholarly research resources into the paper (in-text citations and references).

Format your paper consistent with APA guidelines (title page, references, double spacing, Times New Roman, etc.). Alternately, you may use proposal formatting for this assignment, but you still must include citations and references.

Post your paper as an attachment.

1.20 Identify laws relating to employees and communication privacy.

Oral Presentation

Review Ch. 17 of the text for information.

Follow the guidelines for formatting presentation slides.

Post the presentation as an attachment.

Note that this must be a PowerPoint presentation (ppt or pptx).

Business Writing Portfolio and Reflection

Include support from the text and a reference. Use APA style.

Post the reflection after the title page of your portfolio.

Revise the Business Writing Portfolio documents, incorporating your instructor’s feedback and your understanding of the writing process. Do not include the instructor’s actual comments; rather, use the feedback and your learning throughout the course to improve the documents.

Compile the documents for the Business Writing Portfolio in Appendix A. You are encouraged to use the tools available in the Center for Writing Excellence; of particular importance are WritePoint and Tutor Review to finalize the documents for your portfolio.

Review Appendix A for complete instructions.

Post the Business Writing Portfolio as a single document, including a list of the included documents from Week 4 through Week 8. Use either copy and paste (easy) or insert document in Word.

Post the Oral Presentation assignment as a separate file.

Note that only one Certificate of Originality is needed.