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In a survey pre-test, data were obtained from 20 participants on preference for boots () on a seven-point scale (1 = not preferred, 7 = greatly preferred). The participants also provided their evaluations of the boots on comfort (), style () and durability (), also on seven-point scales (1 = poor, 7 = excellent). The resulting data are given in the following table:

a Calculate the simple correlations between V1 and V4 and interpret the results.

b Run a bivariate regression with preference for boots (V1) as the dependent variable and evaluation on comfort (V2) as the independent variable. Interpret the results.

c Run a bivariate regression with preference for boots (V1) as the dependent variable and evaluation on style (V3) as the independent variable. Interpret the results.

d Run a bivariate regression with preference for boots (V1) as the dependent variable and evaluation on durability (V4) as the independent variable. Interpret the results.

e Run a multiple regression with preference for boots (V1) as the dependent variable and V2 to V4 as the independent variables. Interpret the results. Compare the coefficients for V2, V3 and V4 obtained in the bivariate and the multiple regressions.

 
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Home bodies and couch potatoes

Two-group discriminant analysis was used to assess the strength of each of five dimensions used in classifying individuals as TV users or non-users. The discriminant analysis procedure was appropriate for this use because of the nature of the predefined categorical groups (users and non-users) and the interval scales used to generate individual factor scores.
Two equal groups of 185 elderly consumers, users and non-users (total n = 370), were created. The discriminant equation for the analysis was estimated by using a subsample of 142 participants from the sample of 370. Of the remaining participants, 198 were used as a validation subsample in a cross-validation of the equation. Thirty participants were excluded from the analysis because of missing discriminant values.
The canonical correlation for the discriminant function was 0.4291, significant at the p
The cross-validation procedure using the discriminant function from the analysis sample gave support to the contention that the dimensions aided researchers in discriminating between users and non-users of TV. As the table shows, the discriminant function was successful in classifying 75.76% of the cases. This suggests that consideration of the identified dimensions will help marketers understand elderly consumers.

 
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Satisfied salespeople stay

A survey asked business people about the climate of hiring and maintaining employees in harsh economic conditions. It was reported that 85% of participants were concerned about recruiting employees and 81% said they were concerned about retaining employees. When the economy is down, turnover is rapid. Generally speaking, if an organisation wants to retain its employees, it must learn why people leave their jobs and why others stay and are satisfied with their jobs. Discriminant analysis was used to determine what factors explained the differences between salespeople who left a large computer manufacturing company and those who stayed. The independent variables were company rating, job security, seven job satisfaction dimensions, four role-conflict dimensions, four role-ambiguity dimensions and nine measures of sales performance. The dependent variable was the dichotomy between those who stayed and those who left. The canonical correlation, an index of discrimination ( = 0.4572), was significant (Wilks’  = 0.7909, F26,173 = 1.7588,  = 0.0180). This result indicated that the variables discriminated between those who left and those who stayed.

The results from simultaneously entering all variables in discriminant analysis are presented in the table above. The rank order of importance, as determined by the relative magnitude of the canonical loadings, is presented in the first column. Satisfaction with the job and promotional opportunities were the two most important discriminators, followed by job security. Those who stayed in the company found the job to be more exciting, satisfying, challenging and interesting than those who left.

 
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Satisfactory results of satisfaction programmes

In their marketing strategies, computer companies are emphasising the quality of their customer service programmes rather than focusing upon technical features and capabilities. Hewlett-Packard learned this lesson in Europe. Research conducted across Europe revealed that there was a difference in emphasis on service requirements across age segments. Focus groups revealed that customers above 40 years of age had a hard time with the technical aspects of the computer and greatly required the customer service programmes. On the other hand, younger customers appreciated the technical aspects of the product that added to their satisfaction. To uncover the factors leading to differences in the two segments, further research in the form of a large single cross-sectional survey was undertaken. A two-group discriminant analysis was conducted with satisfied and dissatisfied customers as the two groups, with several independent variables such as technical information, ease of operation and variety and scope of customer service programmes. Results confirmed the fact that the variety and scope of customer satisfaction programmes was indeed a strong differentiating factor. This was a crucial finding because Hewlett-Packard could better handle dissatisfied customers by focusing more on customer services than on technical details. Consequently, Hewlett-Packard successfully started three programmes on customer satisfaction: customer feedback, customer satisfaction surveys and total quality control. This effort resulted in increased customer satisfaction.

 
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