there could be more than one answer!
As a new hire, you find out that all communications at your new company must be in a specific format. Which of the following could be reasons for this requirement?
Select one or more:
a. Ensuring a consistent public image
b. Ensuring legal requirements are met
c. Using passive voice is always correct
d. Using excessive details is useful
e. Ensuring a logical flow
You arrive at work on Monday, read an email in your inbox, and roll your eyes. You know a long email chain will follow. Which of the following could cause this reaction?
Select one or more:
a. The writer uses synonyms–which means you have to guess at when something new is being discussed.
b. The cost of a project is described as “expensive,” but not even a ballpark figure is given.
c. Two dates are given in bold–so you know exactly when changes will occur.
d. Two technical terms you are not familiar with are used–so you have look them up.
e. Scrolling is required–and you have 10 other emails to look at.
You find that your work emails almost always generate several return emails asking for clarification. You look at your sent emails and realize some of them use abstract language. Which sentences below are too abstract?
Select one or more:
a. We will ship your order by October 1.
b. In the near future, we will all need to be using secured email.
c. We will all begin our new secure email platform by January 4.
d. Recently, we received a customer complaint.
e. On May 25, John Doe informed us that order #1457 had not been delivered.
You just started to work at a new company and need to start writing to clients. Since books and websites offer different advice on format and style, which of the following should you do?
Select one or more:
a. Look at documents written by other people in your company
b. Find out if the company has its own style guide for employees to use
c. Use an old business communications textbook
d. Use the same format you used at your prior job
e. Use a random template you found on the internet
You are tasked with writing directions for a new product your company is getting ready to launch. Which of the following should you do?
Select one or more:
a. Use jargon common in your department
b. Ask a coworker if the directions are understandable
c. Write for a 4th to 6th grade reading level
d. Use synonyms
e. Be clear and concise
