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You are hiring a salesperson, and you wish to update the hiring process, selection procedures, to ensure non-discrimination. You have already been recruited for the position and have to match the minimum advertised requirements from the job description and the recruitment ad to these applications. You have used this to select five candidates for interviews. Would you please list and explain any pre-testing you should do or can do before the candidate is interviewed? List and explain any testing or other demonstration of knowledge, skills, and abilities that you can test for in the interview, and lastly; list and explain any and all testing that you can conduct as a conditional job offer. Also, list and explain when you can check references of previous jobs and personal references in the process. (1) locate the laws and regulations you must follow and (2) provide a detailed plan on how you will accomplish this goal. This case will take you approximately 10 hours to complete. You will need to submit a 2-page double-spaced paper using Times New Roman 12 pt. Font. This paper will contain your policy showing all protected classes you have covered, etc., as the assignment requires.

 
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You are the operations manager for an OEM manufacturing plant that produces YBOX game consoles. Based on the sales record from 2014, the marketing manager forecasts the demand for Jan-May of 2015 in Table 1:

Table 1

Time Period

JAN

FEB

MAR

APR

MAY

Total

Demand Forecast

3,500

4,500

6,000

6,500

5,000

Number of Working Days per Time Pd

20

20

20

20

20

Table 2

Production Time

1 hour per unit

Average labor cost

$12 per hour

Workweek

5 days, 8 hours per day

Days per month

20 work days per month

Beginning inventory

1,000 units

Safety stock

One month

Shortage cost

$10 per unit per month

Carrying cost

$4 per unit per month

Table 3

Time Period

January

February

March

April

May

Total

Beginning Inventory

Working Days per Month

Production Hours Available (Working days per month x hrs/day x # of workers) 23 workers*

Actual Production (Production hrs available / labor hrs required per unit)

Demand Forecast

Ending Inventory (Beginning inventory + Actual production – Demand Forecast)

Units Short (Absolute value of a negative ending inventory)

Shortage Cost (Units short x Cost of stockout)

Safety Stock (one month)

Units Excess (Ending inventory – Safety Stock) only if positive amount

Inventory Cost (units excess x Inventory holding cost)

Straight Time Cost (Production hrs available x Straight time labor cost)

* (Sum of Production Requirement hr/unit) / (Sum of Production Hours Available x 8 hr /day) = (16,000 x 1) / (100 x 8) = 23

As the operations manager, you prefer to keep a constant workforce and production level, absorbing variations in demand through inventory excesses and shortages. Demand not met is carried over to the following month. Assuming you currently have 23 workers, what is the total cost of this plan (e.g., adding all costs from January to May)? You can use Table 3 to figure out the cost structure

A.

$249,200
B.

$349,200
C.

$296,400
D.

$386,200
E.

$329,800
 
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fatima works at the kempston living history museum as a part time assistant, her agreement with the museum provides that she is self employed. it also states that she is free to either accept or reject work when is is offered to her and that she can decide when to take holidays. she is only paid forfor the last two years she al the hours she actually works. she is supplied with a uniform which she has to wear and is required to obey the reasonable orders of the museum’s manager.

for the last two years, she has always worked on Saturdays and Sundays and has been offered extra hours during school holidays (including half term holidays. on October 23, 2013, during half term, georgina a girl I an wheelchair, was visiting the museum with her mother, harriet. harriet was pushing georgina wheelchair. there were steps leading from the entrace hall into the museum and a lift for wheelchair users.fatima heped georgina and her mother to use the lift. when fatima shut the gate of the lift, she unfortunately closed it on georgina’s fingers and fractured geogina finger.

a. explain the legal tests for establishing whether or not a duty of care exists in negligence.

b. applying these tests, explain whether fatima owes a duty of care to Georgina.

c. applying these tests, explain whether fatima is an employee or an independent contractor.

d. explain the test used to decide whether someone is an employee under a contract of service or an independent contractor under a contract for services

 
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Office Equipment, Inc. (OEI) leases automatic mailing machines to business customers in Fort Wayne, Indiana. The company built its success on a reputation of providing timely maintenance and repair service. Each OEI service contract states that a service technician will arrive at a customer’s business site within an average of 3 hours from the time that the customer notifies OEI of an equipment problem.

Currently, OEI has 10 customers with service contracts. One service technician is responsible for handling all service calls. A statistical analysis of historical service records indicates that a customer requests a service call at an average rate of one call per 50 hours of operation. If the service technician is available when a customer calls for service, it takes the technician an average of 1 hour of travel time to reach the customer’s office and an average of 1.5 hours to complete the repair service. However, if the service technician is busy with another customer when a new customer calls for service, the technician completes the current service call and any other waiting service calls before responding to the new service call. In such cases, after the technician is free from all existing service commitments, the technician takes an average of 1 hour of travel time to reach the new customer’s office and an average of 1.5 hours to complete the repair service. The cost of the service technician is $80 per hour. The downtime cost (wait time and service time) for customers is $100 per hour.

OEI is planning to expand its business. Within 1 year, OEI projects that it will have 20 customers, and within 2 years, OEI projects that it will have 30 customers. Although OEI is satisfied that one service technician can handle the 10 existing customers, management is concerned about the ability of one technician to meet the average 3-hour service call guarantee when the OEI customer base expands. In a recent planning meeting, the marketing manager made a proposal to add a second service technician when OEI reaches 20 customers and to add a third service technician when OEI reaches 30 customers. Before making a final decision, management would like an analysis of OEI service capabilities. OEI is particularly interested in meeting the average 3-hour waiting time guarantee at the lowest possible total cost.

Make recommendations regarding the number of technicians to be used when OEI reaches 20 and then 30 customers, and justify your response. Include a discussion of the following issues in your report:

  1. What is the arrival rate for each customer?
  2. What is the service rate in terms of the number of customers per hour? (Remember that the average travel time of 1 hour is counted as service time because the time that the service technician is busy handling a service call includes the travel time in addition to the time required to complete the repair.)
  3. Waiting line models generally assume that the arriving customers are in the same location as the service facility. Consider how OEI is different in this regard, given that a service technician travels an average of 1 hour to reach each customer. How should the travel time and the waiting time predicted by the waiting line model be combined to determine the total customer waiting time? Explain.
  4. Do you agree with OEI management that one technician can meet the average 3-hour service call guarantee? Why or why not?
  5. What is your recommendation for the number of service technicians to hire when OEI expands to 20 customers? Use the information that you developed in Question 4 (above) to justify your answer.
  6. What is your recommendation for the number of service technicians to hire when OEI expands to 30 customers? Use the information that you developed in Question 4 (above) to justify your answer.
  7. What are the annual savings of your recommendation in Question 6 (above) compared to the planning committee’s proposal that 30 customers will require three service technicians? (Assume 250 days of operation per year.) How was this determination reached?
 
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