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Scenario: Tyne Frebern is the general manager of a 10-year-old hotel on Oahu, Hawaii. His hotel started with 500 rooms, but has since grown to be a 3,000-room hotel. The site has become a major convention venue since it combines history (Pearl Harbor is next door), as well as a fabulous view. Additionally, with the growth and proximity to Seattle and Silicon Valley, it has become the place to get away for executive retreats and conventions.

The general manager realizes there are problems with his organization, however. His hotel is currently organized based on Figure 1.4 in Chapter 1 of your textbook.

A hotel business guest arrives in the evening and wants his standard king room, but the hotel assigned him a single room. He then orders room service, and they arrive late with the wrong order. His shoes are not shined when left out, and when he goes to the gift shop they are out of aspirin.

What suggestions do you have for the general manager (GM) to turn this fiasco into a positive situation?

 
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You must do the necessary calculations in the answer cells. Simply providing a number in the answer cell will not receive any credit. When look at the answer cell, I want to see a number, when I click on the cell I want to see the excel formula, for example, if I asked you the sum of cells B5 through D5, this is what I want to see: 7035.0 or 7035.0 1234 2345 3456 Note: cells (J4 & L4) (above) contain formulas that use cell referencing – which is a requirement for responses on all assignments. Part 1: Enter the requested information into the green cells. Round off to 1 decimal point. The online Collegiate Products Store gathered the following information regarding sweatshirts: Annual Demand (monthly demand 1/12 of annual demand) 1080 Cost per hoodie 15 Carrying Cost per sweatshirt per year as a percentage of the cost of a sweatshirt 30% Cost per order placed Lead time in months 1 Standard Deviation of Demand during lead time 20 Desired Service Level should be at least 96.00% z-value =========> $50 1.75 Question 1: If you don’t use safety stock, you should place an order when the inventory position reaches what amount? Question 2: If you plan on using safety stock, how many should have have? (Give amount of safety stock only)? Question 3: How much sweatshirts should be ordered when you reach the Re-Order Point? Part 2: Enter the requested information into the yellow cells. Round off to 1 decimal point (Use the data given below for questions referring to Part 2) EOQ 250 units Daily Demand 25 units per day Lead time in days 10 days Desired service level should be at least 95.50% (note: Look up z-value in table) Standard Deviation of Demand during lead time and rev 10 see note below (note this is not the daily sd of demand, but the sd over the entire review period + lead time) Inventory Position 212 units in stock Part 2, Question 1: What is the optimal review period? Part 2, Question 2: What is the target Inventory level? Part 2, Question 3: How much should ordered? days units units
 
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Rosalie Mark, vice president of human resources at Black Diamond Incorporated, says that the HR manager in China has been at headquarters sharing what she is doing in China. If Rosalie wants to help Black Diamond to become more of a polycentric organization, she should:

Tell the Chinese HR manager to operate her own office in the way that works best for her country
Allow the Chinese HR manager to do what works best in her country and consider whether the United States and other countries could benefit from Chinese practices
Extend the Chinese HR manager’s stay in the United States to be sure that she has a good understanding of U.S. policies
Make sure the Chinese manager is following corporate directions in China

Pete Metcalf, CEO and lead founder, says that being global is more than selling globally. Which of the following pieces of information would give Mr. Metcalf information about how well his company is doing at being global? Check all that apply.
Expatriate failure rates
The number of local (host-country) managers supervising overseas operations
Return on assets for global products
The number of transnational teams currently working on significant company projects
Company’s overall debt-to-worth ratio
 
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What are the skills used by managers when performing the four functions of management?

Select one:

a. Functional, problem-solving, and technical

b. Communication, strategic, and innovative

c. Conceptual, human, and technical

d. Analytical, interpersonal, and financial

e. Conceptual, interpersonal, and organizational

Which of these refers to an unincorporated business owned by an individual for profit?

Select one:

a. Association

b. Trade alliance

c. Partnership

d. Sole proprietorship

e. Corporation

Clear my choice

Whereas scientific management focused on ______ , administrative principles approach focused on the _______.

Select one:

a. employee competence, work flow through the organization

b. organization productivity, individual effort

c. employee ability, employee loyalty

d. efficient procedures, management by principle

e. individual productivity, total organization

The Forestville Freeze is regionally known for its employee training programs. Managers at the Freeze conduct research to determine the best candidate interviewing techniques. This involves use of which management approach?

a. Humanistic approach

b. Bureaucratic approach

c. Administrative principles approach

d. Scientific management approach

e. Behavioral sciences approach

Which of the following is NOT an appropriate legal structure for an entrepreneurial company?

Select one:

a. Corporation

b. All of these are appropriate legal structures for an entrepreneurial company.

c. Proprietorship

d. Trade alliance

e. Partnership

Culture tends to differ between ____, but appears similar within ____.

Select one:

a. industries, geographical regions

b. people, organizations

c. groups, industries

d. organizations, groups

e. organizations, industries

 
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