Statistics Homework

Excel User’s Manual with Exercises

for Marketing Research, 9th Edition

 

 

 

 

 

 

 

 

 

Please note: Wiley is no longer distributing SPSS with our textbooks. IBM, owners of SPSS, is no longer partnering with any publisher to distribute SPSS with any textbook. This is a decision made by IBM and is outside of Wiley’s control. Access to SPSS can be purchased by going to this website http://www.ibm.com/software/analytics/spss/products/statistics/gradpack/ and by clicking on “Buy Student Versions” in the bottom right corner. If you have questions you can contact:

 

V. Monica Young

Sales Specialist, Publications

Business Analytics

Tel: (312) 651-3157

E-mail: [email protected]

PREFACE

 

This Excel User Guide is provided for students who will be working with the Excel version of the SPSS Exercises to accompany McDaniel and Gates, Marketing Research, 9e. It consists of detailed step-by-step instructions for each exercise, accompanied by relative visual aids, such as “screen shots,” to further serve as “road map” indicators ensuring that you are on the right track. The guide also includes periodic “troubleshooting” tips such as, “If you see “#####” in cell A3, then you need to…”

 

NOTE: All Exercises must be completed in chronological order, omitting none, for successful completion of this data analysis project.

 

NOTE: You must have the “Data Analysis Toolpack” installed for your Microsoft Excel program. To check to see if you have it: open Excel and click “Tools” on the toolbar at the top of the screen. If you see “Data Analysis” in the tools menu, then you are ready to go! If you do not see “Data Analysis” you will have to select “Add-Ins…” from the menu, click the “Data Analysis ToolPack” box, and hit “Ok”.

 

 

 

If something happens whereby the computer can’t find the file needed to install the pack, then ask your professor or lab assistant for help!

TABLE OF CONTENTS

 

Preface ii

 

Chapter 14: Sample Size Determination 1

 

Exercise #1: Sample Size Determination Using the Sample Means Method 1

 

Exercise #2: Determining the Reliability/Confidence of Sample Results 5

 

Chapter 15: Data Processing and Fundamental Data Analysis 7

 

Exercise #1: Machine Cleaning Data 7

 

Exercise #2: Analysis of Data with Frequency Distributions 11

 

Exercise #3: Analysis of Data with Descriptive Statistics 13

 

Exercise #4: Analysis of Demographic Characteristics Using Charts 15

 

Chapter 16: Statistical Testing of Differences and Relationships 18

 

Exercise #1: Analyzing Data Using Crosstabulation Analysis 18

 

Exercise #2: T/Z Test for Independent Samples 28

 

Exercise #3: ANOVA Test for Independent Samples 38

 

 

 

 

 

 

 

 

ii

 

Chapter 14 – Sample Size Determination

 

Exercise #1: Sample Size Determination Using the Sample Means Method

 

 

 

1

 

(1) Go to the Wiley website at www.wiley.com/college/mcdaniel and download the “Segmenting the College Student Market for Movie Attendance” database for Excel. Also download a copy of the “Segmenting the College Student Market for Movie Attendance” questionnaire so that you can understand the database contents. The most important items in the survey are in question #5. It contains 9 movie items in which respondents rate their relative importance. When you open the database, take note of the variable descriptions and the computer coding for each of the variables, which are contained in the “Variable Labels” and the “Value Labels” worksheets of the Excel Workbook.

 

 

 

 

(2) As you’ve learned in class and from reading the course text, the Sample Means method of sample size determination consists of:

i. required confidence level (z)

ii. level of tolerable error (e)

iii. estimated population variance (2)

iv. estimated sample size (n)

v. Formula: n = (z2 * 2)/e2

(3) Of the various methods of deriving sample size, estimated population standard deviation can be estimated based on prior studies, expert judgment, or by conducting a pilot sample. For this problem, we are going to estimate population standard deviation using a pilot sample . To do this you will use only the first 200 cases in the Segmenting the College Student Market for Movie Attendance database. We are assuming that these are responses to a pilot sample, and we will use them to estimate the needed sample size.

 

 

 

 

 

 

 

 

Do This : In the database, you’ll notice that questionnaire number 200 falls into line 201 because the field titles are in row number 1. So, highlight row “202” in the database, click “insert” on toolbar at top of screen, and select “row.” You do this so that you can have a blank working space in which to calculate the standard deviation of the pilot sample. (if you mess up and insert a row in the wrong place, just select the row, click “edit” and select “delete”; then insert the row in the right place).

 

 

(4) Now, Do This: select cell F202 and enter this formula: =STDEV(F2:F201)

This formula computes the standard deviation for all 200 responses for variable Q5a.

If you have #NAME instead of some decimal number in cell F202 of your database worksheet, then you forgot to put the colon (:) between the F2 and F201 in your formula. When you have something to the nature of 0.5 in your cell F202, then you’re good to go. Now select that cell and position the cursor until you have the fill tool indicator that looks like a cross. Now drag the tool cursor all the way to variable Q5i and drop it.

 

 

Congratulations, you just calculated the standard deviation for all of the components of question five of the survey (the most important questions that we are interested in, as stated above). We are assuming that each of the 9 variables is equally important with respect to the research objective.

 

(5) As you have learned from class lectures and from reading your course text, sample size determination can be reached by selecting the variable with the largest computed standard deviation.

Answer the following questions:

 

1. Which of the 9 movie theatre items had the largest standard deviation? ________________

 

2. Now, using the formula for the sample means method of sample size determination that you learned in class, make the necessary computations for each of the following:

a. Compute sample size given the following:

i. required confidence level (Z) is 95.44%.

ii. tolerable error (e) is .1 or 1/10 of a response point.

iii. standard deviation () = _____________________

iv. sample size (n) = ________________________

 

¡ Compute sample size given the following:

i. required confidence level (Z) is 99.72%.

ii. tolerable error (e) is .1 or 1/10 of a response point.

iii. standard deviation () = ___________________

iv. sample size (n) = ________________________

 

3. How do your computed sample sizes in the problems above compare to the total number of cases in the Segmenting the College Student Market for Movie Attendance database?

____________________________________

 

4. We are going to assume that the objective of our research concerning students attendance at movies can be expressed as a dichotomy (greater or lesser, etc.), for example, it doesn’t matter how much one group attends movies over another group, but just who attends the most. To accomplish this we can use the much less complicated sample proportions formula. We are going to assume that we have no prior studies, hence, in the sample proportions formula P = .5 and (1 – P) = .5. You will not need Excel to assist you with this computation .

 

a. Compute sample size given the following:

i. required confidence level (Z) is 95.44%.

ii. tolerable error (e) is .05 or accuracy within 5% of the true

population mean.

iii. standard deviation P = .5 and (1 – P) = .5

iv. sample size (n) = ________________________

b. Compute sample size given the following:

v. required confidence level (Z) is 99.72%.

vi. tolerable error (e) is .03 or accuracy within 3% of the true

population mean.

vii. standard deviation P = .5 and (1 – P) = .5

viii. sample size (n) = ________________________

 

NOTE: Once you have completed this exercise, DELETE the new row that you have created (row 202) before proceeding to the next exercise to avoid treating the standard errors as a row of data.

 

 

 

 

 

Exercise #2: Determining the Reliability/Confidence of Sample Results

 

(1) Instead of determining the needed sample size, we will now evaluate the confidence level of results derived from the entire Segmenting the College Student Market for Movie Attendance database. To evaluate this type of confidence, using the sample means formula, solve for Z instead of n. Hence, use the formula Z 2 = n * e2/o2. Then take the square root of Z2. You can go to the normal distribution table in the appendix of your text to determine the confidence level associated with the database. For the sample proportions formula, solve for Z using the formula Z2 = (n * e2)/[P(1 – P)] , then take the square root of Z2.

 

You can also use Excel to calculate the confidence level for the entire database. As you know from class, a confidence level for a normal distribution requires two tails. So you multiply 1-α by two. But don’t worry about that by itself… just enter the following formula into a blank cell, such as A503: =2*NORMSDIST(your Z value)-1.

A good Z-value is 1.75, since it corresponds to a confidence level of a little over 90% (the general cut-off for significance).

 

(2)

(3) Now, remember that we assume that question #5 has the most important questions in the questionnaire, with respect to the research objectives. Let’s calculate the standard deviation for these questions, but this time for the entire database instead of just the first 200 responses.

 

(4) Do This: select cell F504 and enter this formula: =STDEV(F2:F501) in order to have Excel compute the standard deviation for all responses for question 5a. It should be something close to 0.59.

REMINDER: You will need to DELETE row 202 from the prior exercise if you haven’t already. Otherwise, the calculation here will be off. The final line of data should be row 501 as shown above.

 

 

 

 

 

Now select that cell and position the cursor until you have the fill tool indicator that looks like a cross. Now drag the tool cursor all the way to variable Q5i and drop it. Now you have computed the standard deviation for all responses to Q5a through Q5i. Choose the question with the largest standard deviation and use it in the formula for computing the confidence level in the following problem.

 

 

 

(3) Given the preceding, compute the confidence level associated with the Segmenting the College Student Market for Movie Attendance database, given the following:

1. a. tolerable error is .1 or 1/10 of a response point.

b. sample size = 500.

c. standard deviation ______________________

 

2. Confidence Level = _______________________%

 

3. How do the results in 2. above compare to the results in 2. of the sample size determination problem?

___________________________________________________________

 

(4) Sample Proportions Formula: Given the information below, compute the confidence level associated with the Segmenting the College Student Marketing for Movie Attendance database. You will not need Excel to make this computation .

a. tolerable error is .05 or 5%

b. sample size = 500

c. standard deviation P = .5 and (1 – P) = .5

 

1. Confidence Level = ________________________%

 

2. How the results in this problem compare the confidence level in #2 of (3)?

____________________________________________________________

 

 

Chapter 15 – Data Processing and Fundamental Data Analysis

 

Exercise #1: Machine Cleaning Data

 

(1) Go to the Wiley website at www.wiley.com/college/mcdaniel and download the “Segmenting the College Student Market for Movie Attendance” Excel database. This database will have several errors for you to correct. Click on the “Value Labels” tab at the bottom of the Excel worksheet and notice the computer coding for each variable.

(2) Also from the Wiley website, download a copy of the “Segmenting the College Student Market for Movie Attendance” questionnaire. Notice the computer coding for each of the variables; it is the same as that in the “Value Labels” in the Excel worksheet. This information will be important in finding errors in the database.

(3) Now it’s time to check the database for errors. As you noticed in the “Value Labels”

worksheet, there are a limited number of possible answers to each question. For example, for Q1, “Did you attend at least one movie at a movie theatre in the past year?,” a respondent is only able to answer “Yes” or “No.” Therefore, the minimum value possible for that question is “0,” the numerical value label assigned to that response for the “No” response to for question; and the maximum value possible is “1,” the numerical label assigned to the “Yes” response for that question. In Excel, we can use formulas to find the minimum and maximum values among all 500 responses to any given question. So, if we find that the maximum value among all of the responses for Q1 is “2,” then we know that there was an error in the data entry process, because the only possible maximum value is “1,” meaning that the respondent answered “Yes” to the question. So,

 

Do This: In a blank cell, such as B503, enter this formula: =MIN(B2:B501)

You should get a calculated value of zero, which is what we expected.

 

Now, Do This: In the blank cell directly beneath the one you put the MIN formula in, say B504, enter this formula: =MAX(B2:B501)

 

You should get a calculated value of 1, theoretically, but you’ll see that you actually get a calculated value of 2, which means that someone messed up in entering the data. So, we need to find the error in the Q1 column.

 

 

 

 

 

Do This: Select the Q1 column (column B) to highlight it. Then click “Edit” on the toolbar at the top of the screen and select “find” (of for a shortcut, hold the “ctrl” button and hit “f,” which is the “find” command). The “find” window will pop up. Enter “2” in the box and hit enter. Excel will go to the location of the first 2 that it finds in the column for Q1.

 

 

Follow this procedure for finding errors in the columns for the rest of the variables. For example, for Q2, “Indicate how important you consider going to the movies at a movie theatre, relative to other leisure activities,” the minimum possible value is “1” for “Very Unimportant,” and the maximum possible value is “4” for “Very Important.” Since you have already entered the MIN and MAX formulas for Q1, all you really have to do is highlight cells B503 and B504, position the cursor so that you have the fill tool that looks like a cross, and drag the cursor all the way to the cells AE503 and AE504.

 

NOTE: If your spreadsheet contains values in rows 503 or 504 from completing the second exercise of Chapter 14 (computing standard deviations), you can delete them before filling in the cells or simply “drag” over them as shown in the subsequent screenshot.

 

 

 

 

When you analyze what you have just done, you see that:

 

¡ we have an error in the column for Q1 (as we already discussed)

¡ there are no errors in the column for Q2

· the MIN and MAX for Q3 don’t matter because it’s an open-ended question

¡ we have an error in the column for Q5f (the MAX value is 7, which is not a possible response)

¡ we have an error in the column for Q6

· the MIN and MAX for Q8a-d don’t matter because they are open-ended questions (however, we can check these for errors using another way, which we will do in a minute)

¡ we have an error in the column for Q9

¡ we have an error in the column for Q10

¡ there are no errors in the column for Q11

¡ we have an error in the column for Q12

¡ there are no errors in the column for Q13

¡ there are no errors in the column for Q14

 

(4) When you have determined which variables have input errors, summarize the errors using the template below as a guide.

 

Questionnaire Number Variable containing error Incorrect Value Correct value
       

 

 

(5) Now, as we stated above, another possible source of errors is in question 8. Notice that in this question that the sum of the answers should be 100%. To check that these add up to 100% for each respondent, just enter the following formula into a blank cell for Questionnaire Number 1 (such as cell AF2): =SUM(V2:Y2) (there are also other ways to calculate the sum of certain cells using Excel; see if you can play around with the tools or if you can figure out varying but equivalent formulas will do the trick!)

 

 

 

 

 

 

 

 

 

Now all that you have to do to calculate the sum of Q8a-d for the rest of the database is to use the “fill” tool that you have most likely mastered by now! [Highlight cell AF2, position the cursor to get the “fill” tool, then “drag” the cursor all the way to the last Questionnaire entry.]

 

 

When you look over the calculated sums, you will notice that there is an error in the row for Questionnaire number 238, because the sum of Q8a-d is 110, when it should only be 100.

 

 

(6) Once you have completed summarizing the variables containing errors, position the cursor on each of the variable columns containing errors (one at a time) to highlight the column. Use the ctrl-f function to find the questionnaire numbers where the errors occurred. The best approach to handling the errors for this assignment is to treat them as missing values. To do so, simply delete the incorrect numbers and leave the corresponding cell blank. Be sure to resave your database after correcting it for errors.

(7) After machine cleaning your data, you will notice that the values for your MIN and MAX formulas for your corrected database are now in accordance with the correct range for the value labels.

 

Exercise #2: Analysis of Data with Frequency Distributions

 

 

 

 

Now that you have a clean database, let’s obtain frequencies for all of the variables! First, let’s create multiple workspaces: position your cursor on the topmost left corner of the worksheet and click it to highlight the entire worksheet.

 

 

Now hold “Ctrl” and hit “c” for the “copy” command. Click Sheet 2 on the bottom of the screen to open a blank worksheet, position the cursor in cell A1, and hold “Ctrl” and hit “v” for the “paste” command (you can also use the copy and paste icons on the toolbar at the top of the screen for these commands). You’ll see that you just created an exact replica of your original clean database. Do this again in about 5 or 6 other worksheets (you may not use them all), and name them each something unique whenever you start to use them by double-clicking on the word “Sheet 1” (etc.) to highlight it and replace the text.

 

 

To make it easier to work with your worksheets, you can “freeze” the panes that indicate the Questionnaire number and the Variables:

Highlight cell B2, click “Window” on the toolbar at the top of the screen, and select “Freeze Panes.” From now on, no matter where you are in the database, you will still be able to see the variable labels and the questionnaire numbers.

 

 

 

We will now use the COUNTIF functions to determine frequencies for each variable.

 

How many people answered “Yes” to Question 1?

In cell B503 enter the following formula: =COUNTIF(B2:B501,1)

Excel calculates that 450 respondents answered “Yes” to Q1

What percent of the respondents answered “Yes” to Q1?

In cell B504 enter the following formula: =B503/500 (remember 500 is the total number

of respondents)

Excel calculates that 90% of the respondents answered “Yes” to Q1

 

How many people answered “No” to Question 1?

In cell B506 enter the following formula: =COUNTIF(B2:B501,0)

Excel calculates that 50 respondents answered “No” to Q1

 

What percent of the respondents answered “No” to Q1?

In cell B507 enter the following formula: =B506/500

Excel calculates that 10% of the respondents answered “No” to Q1

 

Use this COUNTIF method to answer the following questions, but remember that for some questions, not all 500 respondents marked an answer. So, in cases where you are asked to find percentages, you will have to divide the COUNTIF calculation by the true number of respondents for that question.

 

Answer the following:

1. What percentage of all respondents attended at least 1 movie in the past year? ______%

 

2. What percentage of all respondents never buy food items at a movie? ______%

 

(Hint: {=COUNTIF(E2:E501,4)/500} )

 

3. Produce a table indicating the percentage of all respondents that consider each of the movie theatre items in Question 5 of the questionnaire very important. List the top 5 movie items in descending order (start with the movie item have the highest percentage of very important responses).

 

For Example:

Movie Item Percentage of Respondents
Movie Item with the highest percentage 63.0%
Movie Item with the 2nd highest percentage, etc. 57.6%

 

4. What percentage of respondents consider the “newspaper” a very important

source of information about movies playing at movie theatres? _______%

 

5. What percentage of respondents consider the “Internet” a very unimportant source

of information about movies playing at movie theatres? _______%

 

6. By observing the distribution of responses for Q8a, Q8b, Q8c and Q8d, which is

the most popular purchase option for movie theatre tickets? _______________

 

7. Produce a table listing in descending order the percentage of respondents that consider each of the movie theatre information sources (Q7) very important.

 

 

 

For Example:

 

 

Movie Theatre Information Sources

 

Percentage of Respondents indicating Very Important

 

Internet

44.4%
 

Newspaper

 

25.8%

 

Exercise #3: Analysis of Data with Descriptive Statistics

 

The objective of this exercise is to analyze data using measures of central tendency and measures of dispersion. To analyze means and standard deviations, we will use the =AVERAGE() and =STDEV() functions. To analyze medians and modes, we will use the =MEDIAN() and =MODE() functions.

On the questionnaire, Question #5 utilizes a 4-point Itemized Rating scale (illustrated below). This scale is balanced and can be assumed to yield interval scale/metric data. Given the preceding, invoke SPSS to calculate the mean and standard deviation for all of the variables in Question 5 (Q5a-Q5i).

 

 

 

EXAMPLES:

 

 

 

 

Very

unimportant

Somewhat

unimportant

Somewhat

important

Very

important

1 2 3 4

 

 

Answer the following questions:

 

1. Using only the mean for each of the variables, which of the movie theatre items was considered “most important?” __________________

 

2. Using only the standard deviation for each of the variables, for which question

was there the greatest amount of agreement? __________________

 

( Hint: Least amount of dispersion regarding the response to the movie item)

 

3. Questions 4 & 6 utilize multiple choice questions which yield non-metric data,

but which is ordinal scale. The appropriate measures of central tendency for non-

metric data are the median and mode.

a. What is the median response for Question #4, concerning the amount a

person spends on food/drink items at a movie? ________________

 

 

Never buy food items at movies

(0)

 

Up to $7.49

(1)

 

$7.50 to $14.99

(2)

 

$15.00 or more

(3)

 

 

     

 

 

 

 

 

 

 

b. Concerning Question #6, the distance a person would drive to see a movie

on a “big screen,” what is the mode of that distribution of responses?

 

Zero

(0)

1 to 9 miles

(1)

11 to 24 miles

(2)

25 to 49 miles

(3)

50+ miles

(4)

         

 

 

 

 

 

 

4. In this question the objective will be to compare the results of median and mean responses for Q3.

a. Mean response: _________

b. Median response: _________

c. Standard Deviation: _________

d. Minimum response: _________

e. Maximum response: _________

 

5. When the responses to a question contain extreme values, the mean response can be lie in the upper or lower quartile of the response distribution. In such a case, the median value would be a better indicator of an average response than the mean value. Given the information you obtained from answering #4 above, is the Mean or Median a better representative of the “average” response to Q3?

__________________________________________________________________

__________________________________________________________________

__________________________________________________________________

 

Exercise #4: Analysis of Demographic Characteristics Using Charts

 

 

 

 

 

You will use the COUNTIF() method described above to obtain frequencies for the demographic questions (questions 11-14).

EXAMPLE:.

 

Answer the following questions.

 

1. Display the demographic data for each of the four demographic variables in tables.

 

 

a)

 

b) Fill in the other demographics by dragging the “fill” tool as in examples from previous exercises.

 

c)

 

2.

3. For each demographic variable, illustrate the table results using some type of graphic representation of the data (pie charts, line charts, or bar charts).

 

EXAMPLE:

 

 

(The data in the picture to the left would create a pie chart like the one on the right.)

 

Chapter 16 – Statistical Testing of Differences and Relationships

 

 

Exercise #1: Analyzing Data Using Crosstabulation Analysis

 

Go to the Wiley website at www.wiley.com/college/mcdaniel and download the worksheet for this exercise. In this exercise you will use Excel to construct a “Pivot Table” in order to perform a Chi-Square test for statistically significant correlations between specified variables.

 

 

 

In this exercise we are assessing whether or not persons who attend movies at movie theatres are demographically different from those who do not. We will use the following pairs of variables:

 

a. Q1 & Q11

b. Q1 & Q12

c. Q1 & Q13

d. Q1 & Q14

 

In the worksheet “Q1xQ11,” when you scroll down, you will see some tables. These tables contain analysis results for Q1 and Q11. The first table is the Pivot Table. The second table is a crosstabulation that references the pivot table and contains the actual counts of the variables in relation to one another.

 

 

The third, fourth, and fifth tables contain the row, column, and total percents relative to the variables.

 

 

 

The sixth table contains the expected count, which is the expected number in each cell if the two variables were linearly independent, meaning that there was no correlation between them.

 

 

The seventh table contains the elements for the Chi-Square value. Finally, the results of the Chi-Square test are at the bottom of the worksheet. The Chi-Square value is the sum of the numbers from the last table. The number of columns and rows has been entered already to determine the degrees of freedom. The CHIDIST function then determines the significance of the Chi-Square value.

 

You will now need to use these tables to analyze the other variable combinations above.

 

Do This:

 

Copy the worksheet three times (into three new worksheets like you did for a previous exercise).

 

Right Click on the Pivot Table.

Click “Pivot Table Wizard” on the pop-up menu and click “Finish”.

Drag Q11 out to the Pivot Table into the Pivot Table Field List.

Drag Q12 from the Pivot Table Field List into the column header (from where you just removed Q11).

 

Your Pivot Table should have changed!

 

 

But Wait! Do you see “#REF!” in the tables underneath the Pivot Table???

 

If yes, then GOOD! Because that’s what’s supposed to happen! This happens because the Actual Count table is still looking for Q11! In the actual count table, change the references for each of the four conditions (e.g., Q1=0 and Q11=1, Q1=0 an Q11=1, etc.) by doing the following. In the cell for Q1=0 and Q11=0, type “=” and then select the coordinating cell in the pivot table. Repeat this process for the remaining cells. For Q12, since there are only two responses (i.e. 0 and 1) instead of four (i.e., 1,2,3,4), you will need to clear the contents for the two columns that are no longer in use. Also, for Q12 (only), you also have to change the column labels from a range of 1 to “blank” to a range of 0 to 1. For all of the remaining tables, you will need to adjust the column headings and CLEAR CONTENTS for the two columns not in use (i.e., labeled 3 and 4).

 

 

 

 

 

 

If you see the #### symbols in any table, this indicates that the calculated value won’t fit in the cell and that you have to resize it by clicking, holding, and dragging the line between column headings until your values fit.

 

 

Now do the crosstabulation analysis for the rest of the variable combinations that we are interested in for this exercise.

 

Answer questions 1-6 using only the sample data. Do not consider the results of the chi-square test.

 

1. What % of males do not attend movies at movie theatres? _________%

2. What % of all respondents are African-American and do not _________%

attend movies at movie theatres?

3. What % of respondents not attending movies at movie theatres _________%

are in the 19-20 age category?

4. Which classification group is most likely to attend movies _________

at movie theatres?

5. Which age category is least likely to attend movies at a _________

movie theatre?

6. Are Caucasians less likely to attend movies at movie theatres _________

than African-Americans?

 

For question 7, the objective is to determine statistically whether in the population from which the sample data was drawn, if there were demographic differences in persons who attend and do not attend movies at movie theatres. We do this by using the results of the chi-square test for independent samples .

 

7. Evaluate the chi-square statistic in each of your crosstab tables. Construct a table

to summarize the results.

 

For example:

Variables Pearson Chi-Square Degrees of Freedom asymp

sig.

Explanation
Q1 (attend or not attend movies at movie theatres & Q12 (gender) 4.76 3 .189 We can be 90% confident that based on our sample results, males differ significantly from females in their tendency to attend or not attend movies at movie theatres.

 

 

Exercise #2: T/Z Test for Independent Samples.

 

Go to the Wiley website at www.wiley.com/college/mcdaniel and download the worksheet for this exercise. This exercise compares males and females (Q12) regarding the information sources they utilize to search for information about movies at movie theatres (Q7a-e). The data has been sorted by gender (Q12) for you. Males are in rows 2 through 228 and females are in rows 229 through 501.

 

 

 

Before we conduct the t-Tests, as you learned in class, the T/Z Test involves the tests for the Equality of Means and the Levene’s Test for the Equality of Variance. The result of this latter test will indicate which functions in Excel to use.

 

 

 

 

For the Levene’s test, Do This:

 

Click “Tools” on the toolbar at the top of the screen, select “Data Analysis”, select “t-Test: Two-Sample Assuming Equal Variances”, and click “Ok”.

 

 

 

 

 

 

 

 

To run a test comparing the variances of male and female population for Q7a, in the box labeled Variable 1 range, enter: “B2:B228,” and in the box labeled Variable 2 range, enter: “B229:B501” (as shown below). Then click on “OK.”

 

 

 

The results will appear in a new sheet. We can see (below) that the variance test is not significant. Hence we can do a t-Test with equal variances assumed. If this test were significant, we would simply choose to do a t-Test with equal variances not assumed, and follow the exact same procedure we are about to detail.

 

 

 

 

For the t-Test, Do This:

 

Click “Tools” on the toolbar at the top of the screen, select “Data Analysis”, select “t-Test: Two-Sample Assuming Equal Variances”, and click “Ok”.

 

 

 

 

 

 

 

To run a t-test for Q7a, in the box labeled Variable 1 range, enter: “B2:B228,” and in the box labeled Variable 2 range, enter: “B229:B501” (as shown below). Then, enter a “0” in the box labeled hypothesized Mean Difference. Then click on “OK.”

 

 

In a new worksheet, you will see the results below. Please note: you can change the cells with scientific notation to a regular number by selecting the cell and selecting format from the menus.

 

 

 

Repeat this process and the test of equal variances for q7b-f.

 

When you do the t-test this way, you can look at the calculated t statistic and compare it to the critical t value. If the calculated t statistic is greater than the critical t value, then the test is significant, meaning males and females differ significantly concerning the sources by which they get their movie theatre information.

 

 

 

Answer the following questions:

 

From these results of our sample data, can we generalize our results to the population by saying that males differ from females regarding the importance they place on various information

sources to get information about movies at movie theatres by:

1. the newspaper (Q7a)?

2. the Internet (Q7b)?

4. phoning in to the movie theatre for information (Q7c)?

5. the television (Q7d)?

6. friends or family (Q7e)?

 

You may want to use the template below to summarize your T-test results. For example:

 

Variables

Mean Difference Means

Prob of Sig diff

 

Interpretation of Results

Q12 (gender) & Q7a (newspaper) .373 .000 99.9% confident that based on our sample results, males differ significantly from females concerning the importance they place on the newspaper as an information source about movies at movie theatres (means test).

 

 

Exercise #3: ANOVA Test for Independent Samples.

 

Go to the Wiley website www.wiley.com/college/mcdaniel and download the worksheet for this exercise.

 

 

 

This exercise compares the responses of freshmen, sophomores, juniors, seniors, and graduate students to test for significant differences in the importance placed on several movie theatre items. The ANOVA test produces a SUMMARY table based on sample data. Just like the t-test, if the ANOVA test is significant, then we can make inferences about the general population under study concerning which student classification places most importance on comfortable seats, for example. You’ll notice that the data in the worksheet has been grouped together (all of the responses that freshmen made for Q5a are grouped together, etc.) in a new worksheet called “Rearr Data.” This is necessary for Excel to run an ANOVA.

 

 

 

 

 

Now, Do This:

 

Click “Tools” on the toolbar at the top of the screen, select “Data Analysis”, select “ANOVA: Single Factor”, and click “Ok”.

 

 

 

 

Enter the following data range into the box: “A2:E155”, check the box by “Labels in First Row”, and hit “Ok”.

 

 

Look at the results:

 

 

 

 

 

Repeat the process and run ANOVA for the other variables.

 

Answer the following questions:

 

From our sample data, can we generalize our results to the population by saying that

there are significant differences across the classification of students by the importance

they place on the following movie theatre items?

 

1. video arcade at the movie theatre (Q5a)

2. soft drinks and food items Q5b)

3. plentiful restrooms (Q5c)

4. comfortable chairs (Q5d)

5. auditorium type seating (Q5e)

6. size of the movie theatre screens (Q5f)

7. quality of the sound system (Q5g)

8. number of screens at a movie theatre (Q5h)

9. clean restroom (Q5i)

10. Using only the descriptive statistics, which classification group (Q13) places the

least amount of importance on clean restrooms (Q5i)? ___________________

 

11. Using only the SUMMARY table, which classification group (Q13) places the

greatest amount of importance on quality of sound system (Q5i)?

___________________

 

Summarize the results of your ANOVA analysis using a table similar to the one below.

 

Variables Degrees of Freedom F-Value Probability of Insignificance Interpretation of Results
Q5a (importance of a video arcade) & Q13 (student classification) 4, 442 .766 .548 The p-value for this test is well above .05, hence, there is NO significant difference in importance of video arcades due to student level.

 

 

 

 

 

Ethnic Background

African-

American

50%

Caucasian

20%

Other

20%

Hispanic

10%

 
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Case Study Analysis For Kil_Kapture

You are required to provide a written analysis of one case study – Kill_Kapture.

– The answers to the case study analysis are to be typed (single line spacing), minimum of 1,000 words plus any appendices and a reference list.

This case study is for submission as an assessment and notes and bullet points are not acceptable. 

Provide answers to the following:

 

1. Identify the demographic characteristics of the target market for Kill_Kapture.

2. In psycho-graphic segmentation of the target market for the Kill_Kapture brand, how does the concept of self-orientation apply?

3. What type of targeting strategy is Kill_Kapture using?

 

¡-The written answers should be used to contribute to the class discussion of the topic. Wider reading is encouraged and referencing to academic journals should be used where appropriate.

¡ The written answers should be used to contribute to the class discussion of the topic. Wider reading is encouraged and referencing to academic journals should be used where appropriate.

Australian survivor website: https://tenplay.com.au/channel-ten/australian-survivor/survivors

kill-kapture website : https://www.killkapture.com/

 SIMILARITY SHOULD BE UNDER 4% ON URKUND SIMILARITY REPORT!!!

Case study analysis (30%) • The use of case studies has been incorporated throughout the unit to provide a range of ‘real

world’ business examples. Your recognition of the issues faced in the marketing environment is required. Informed discussion with relevance to previous and current marketing studies is also required in response to the questions posed by the case studies.

• You are required to provide written answers to one case study – Kill_Kapture. The answers to the case study assignment are to be typed (single line spacing) and a minimum of 1,000 words (plus an assignment submission cover sheet and references).

• Wider reading is encouraged and referencing to academic journals should be used where appropriate.

• One draft submission is available online (under Topic 5) and the draft can then be adjusted prior to the final submission (online under Topic 5). To avoid a high similarity % don’t submit the draft with a cover page.

• The case study assignment must be submitted online together with an Urkund similarity report and a signed assignment submission cover sheet. Similarity should be under 4% . Due before the beginning of the workshop Session 3.

• A penalty of 10% per day (to a total of 30% which is the total allocated for the assessment) will be applied for late submissions.

 
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Pearson Global Edition

Pearson Global Edition

This is a special edition of an established title widely used by colleges and universities throughout the world. Pearson published this exclusive edition for the benefit of students outside the United States and Canada. If you purchased this book within the United States or Canada, you should be aware that it has been imported without the approval of the Publisher or Author.

Pearson Global Edition

GLOBAL EDITION

For these Global Editions, the editorial team at Pearson has collaborated with educators across the world to address a wide range of subjects and requirements, equipping students with the best possible learning tools. This Global Edition preserves the cutting-edge approach and pedagogy of the original, but also features alterations, customization, and adaptation from the North American version.

GLOBAL EDITION

M arketing Research

Marketing Research EIGHTH EDITION

G LO

BA L

ED ITIO

N EIG

H T

H

ED IT

IO N

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1. Features to make reading more interesting

FEATURE DESCRIPTION BENEFIT

Opening vignettes Each chapter begins with a short description of a marketing research company’s features or an organization’s services such how firms deal with survey data quality.

Previews the material in the textbook by showing you how it is used in marketing research

Current insights from indus- try professionals

“War stories” and recommendations from seasoned practitioners of marketing research

Illustrates how the technique or theory should be applied or gives some hints on ways to use it effectively

Global Applications Examples of global marketing research in action Fosters awareness that over one-half of marketing research is per- formed in international markets

Ethical Considerations Situations that show how ethical marketing researchers behave using the actual code of marketing research standards adopted by the Marketing Research Association

Reveals that marketing researchers are aware of ethical dilemmas and seek to act honorably

Practical Applications “Nuts and bolts” examples of how marketing research is performed and features new techniques such as neuromarketing

Gives a “learning by seeing” perspective on real-world marketing research practice

Digital Marketing Research Applications

Information is provided on how technology is impacting marketing research both as a source of information and the creation of new products designed to cultivate the information

You will see how new innovations create opportunities for mar- keting research firms to add new services designed to provide information created by the new information sources

2. Features to help you study for exams

FEATURE DESCRIPTION BENEFIT

Chapter objectives Bulleted items listing the major topics and issues addressed in the chapter

Alerts you to the major topics that you should recall after reading the chapter

Marginal notes One-sentence summaries of key concepts Reminds you of the central point of the material in that section

Chapter summaries Summaries of the key points in the chapter Reminds you of the chapter highlights

Key terms Important terms defined within the chapter and listed at the end of the chapter.

Helps you assess your knowledge of the chapter material and review key topics

Review questions Assessment questions to challenge your understanding of the theories and topics covered within the chapter

Assists you in learning whether you know what you need to know about the major topics presented in the chapter

Companion website The student resources on this website include chapter outlines, case study hints, online tests, and PowerPoint slides

Offers online pre- and post-tests, PowerPoint files, case study hints, and SPSS tutorials and datasets

3. Elements that help you apply the knowledge you’ve gained

FEATURE DESCRIPTION BENEFIT

End-of-chapter cases Case studies that ask you to apply the material you’ve learned in the chapter

Helps you learn how to use the material that sometimes must be customized for a particular marketing research case

Synthesize Your Learning Exercises that ask you to apply and integrate material from across three to four chapters

related across chapters

Integrated Case A case study running throughout the book which you study through end-of-chapter exercises across most of the steps in the marketing research process

Integration of IBM SPSS Statistics Version 23

The most widely adopted statistical analysis program in the world, with annotated screenshots and output, plus step-by-step “how to do it” instructions

Teaches you the statistical analysis program that is the standard of the marketing research industry.

Online SPSS datasets SPSS data sets for cases in the textbook, including the integrated case at www.pearsonglobaleditions.com/Burns worrying about set-up or clean-up

SPSS student assistant Stand-alone modules with animation and annotated screen shots to show you how to use many SPSS features at www.pearsonglobaleditions.com/Burns

Handy reference for many SPSS functions and features, including statistical analyses

A BRIEF GUIDE TO GETTING THE MOST FROM THIS BOOK

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E I G H T H E D I T I O N G L O B A L E D I T I O N

MARKETING RESEARCH

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Alvin C. Burns Louisiana State University

Ann Veeck Western Michigan University

Ronald F. Bush University of West Florida

MARKETING RESEARCH

E I G H T H E D I T I O N G L O B A L E D I T I O N

Harlow, England • London • New York • Boston • San Francisco • Toronto • Sydney • Dubai • Singapore • Hong Kong

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Microsoft ÂŽ and Windows ÂŽ are registered trademarks of the Microsoft Corporation in the U.S.A. and other countries. This book is not sponsored or endorsed by or affiliated with the Microsoft Corporation.

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Pearson Education Limited Edinburgh Gate Harlow Essex CM20 2JE England

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Š Pearson Education Limited 2017

The rights of Alvin C. Burns, Ann Veeck, and Ronald F. Bush to be identified as the authors of this work have been asserted by them in accordance with the Copyright, Designs and Patents Act 1988.

Authorized adaptation from the United States edition, entitled Marketing Research, 8th Edition, ISBN 978-0-13-416740-4 by Alvin C. Burns, Ann Veeck, and Ronald F. Bush, published by Pearson Education Š 2017.

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without either the prior written permission of the publisher or a license permitting restricted copying in the United Kingdom issued by the Copyright Licensing Agency Ltd, Saffron House, 6–10 Kirby Street, London EC1N 8TS.

All trademarks used herein are the property of their respective owners. The use of any trademark in this text does not vest in the author or publisher any trademark ownership rights in such trademarks, nor does the use of such trademarks imply any affiliation with or endorsement of this book by such owners.

ISBN 10: 1-29-215326-1 ISBN 13: 978-1-292-15326-1

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Typeset in Times LT Pro by Cenveo Publishing Services Printed and bound by Vivar in Malaysia

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Only we know how much our spouses, Jeanne, Greg, and Libbo, have sacrificed during the times we have devoted to this book. We are fortunate in that, for all of us, our spouses are our best friends and smiling supporters.

Al Burns, Louisiana State University

Ann Veeck, Western Michigan University

Ron Bush, University of West Florida

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Preface 21

Chapter 1 Introduction to Marketing Research 32

Chapter 2 The Marketing Research Industry 48

Chapter 3 The Marketing Research Process and Defining the Problem and Research Objectives 66

Chapter 4 Research Design 90

Chapter 5 Secondary Data and Packaged Information 114

Chapter 6 Qualitative Research Techniques 142

Chapter 7 Evaluating Survey Data Collection Methods 170

Chapter 8 Understanding Measurement, Developing Questions, and Designing the Questionnaire 204

Chapter 9 Selecting the Sample 236

Chapter 10 Determining the Size of a Sample 262

Chapter 11 Dealing with Fieldwork and Data Quality Issues 288

Chapter 12 Using Descriptive Analysis, Performing Population Estimates, and Testing Hypotheses 314

Chapter 13 Implementing Basic Differences Tests 350

Chapter 14 Making Use of Associations Tests 376

Chapter 15 Understanding Regression Analysis Basics 406

Chapter 16 The Research Report 432

Endnotes 461 Name Index 477 Subject Index 481

Brief Contents

6

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Preface 21

Chapter 1 Introduction to Marketing Research 32 1- 1 Marketing Research Is Part of Marketing 34

The Philosophy of the Marketing Concept Guides Managers’ Decisions 36 The “Right” Marketing Strategy 36

1- 2 What Is Marketing Research? 37 Is It Market ing Research or Market Research? 37 The Function of Marketing Research 37

1- 3 What Are the Uses of Marketing Research? 38 Identifying Market Opportunities and Problems 38 Generating, Refining, and Evaluating Potential Marketing Actions 38

Selecting Target Markets 39 Product Research 39 Pricing Research 39 Promotion Research 39 Distribution Research 39

Monitoring Marketing Performance 40 Improving Marketing as a Process 40 Marketing Research Is Sometimes Wrong 41

1- 4 The Marketing Information System 41 Components of an MIS 42

Internal Reports System 42 Marketing Intelligence System 42 Marketing Decision Support System (DSS) 42 Marketing Research System 43

Summary 44 • Key Terms 45 • Review Questions/ Applications 45 Case 1. 1 Anderson Construction 46 Case 1. 2 Integrated Case: Auto Concepts 46

Chapter 2 The Marketing Research Industry 48 2- 1 Evolution of an Industry 50

Earliest Known Studies 50 Why Did the Industry Grow? 50 The 20th Century Led to a “Mature Industry” 51

2- 2 Who Conducts Marketing Research? 51 Client-Side Marketing Research 51 Supply-Side Marketing Research 53

2- 3 The Industry Structure 53 Firm Size by Revenue 53 Types of Firms and Their Specialties 54 Industry Performance 54

Contents

7

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8 CONTENTS

2- 4 Challenges to the Marketing Research Industry 56 New and Evolving Sources of Data and Methods 56 Effective Communication of Results 58 Need for Talented and Skilled Employees 58

2- 5 Industry Initiatives 58 Industry Performance Initiatives 58

Best Practices 58 Maintaining Public Credibility of Research 58 Monitoring Industry Trends 59 Improving Ethical Conduct 59 Certification of Qualified Research Professionals 60 Continuing Education 61

2- 6 A Career in Marketing Research 62 Where You’ve Been and Where You’re Headed! 63

Summary 63 • Key Terms 63 • Review Questions/ Applications 64 Case 2. 1 Heritage Research Associates 64

Chapter 3 The Marketing Research Process and Defining the Problem and Research Objectives 66 3- 1 The Marketing Research Process 67

The 11-Step Process 67 Caveats to a Step-by-Step Process 68

Why 11 Steps? 68 Not All Studies Use All 11 Steps 69 Steps Are Not Always Followed in Order 69

Introducing “Where We Are” 69 Step 1: Establish the Need for Marketing Research 69

The Information Is Already Available 70 The Timing Is Wrong to Conduct Marketing Research 70 Costs Outweigh the Value of Marketing Research 71

Step 2: Define the Problem 71 Step 3: Establish Research Objectives 71 Step 4: Determine Research Design 72 Step 5: Identify Information Types and Sources 72 Step 6: Determine Methods of Accessing Data 72 Step 7: Design Data Collection Forms 72 Step 8: Determine the Sample Plan and Size 73 Step 9: Collect Data 73 Step 10: Analyze Data 73 Step 11: Prepare and Present the Final Research Report 74

3- 2 Defining the Problem 74 1. Recognize the Problem 75

Failure to Meet an Objective 75 Identification of an Opportunity 75

2. Understand the Background of the Problem 76 Conduct a Situation Analysis 76 Clarify the Symptoms 77 Determine the Probable Causes of the Symptom 77 Determine Alternative Decisions 78

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CONTENTS 9

3. Determine What Decisions Need to Be Made 78 Specify Decision Alternatives 78 Weigh the Alternatives 78

4. Identify What Additional Information Is Needed 79 Inventory the Current Information State 79 Identify the Information Gaps 79

5. Formulate the Problem Statement 80 3- 3 Research Objectives 80

Using Hypotheses 81 Defining Constructs 81

What Is the Unit of Measurement? 82 What Is the Proper Frame of Reference? 83

3- 4 Action Standards 83 Impediments to Problem Definition 84

3- 5 The Marketing Research Proposal 85 Elements of the Proposal 85 Ethical Issues and the Research Proposal 86

Summary 86 • Key Terms 87 • Review Questions/ Applications 87 Case 3. 1 Golf Technologies, Inc. 88 Case 3. 2 Integrated Case: Auto Concepts 89

Chapter 4 Research Design 90 4- 1 Research Design 92

Why Is Knowledge of Research Design Important? 92 4- 2 Three Types of Research Designs 93

Research Design: A Caution 94 4- 3 Exploratory Research 94

Uses of Exploratory Research 95 Gain Background Information 95 Define Terms 95 Clarify Problems and Hypotheses 95 Establish Research Priorities 96

Methods of Conducting Exploratory Research 96 Secondary Data Analysis 96 Experience Surveys 96 Case Analysis 96 Focus Groups 98

4- 4 Descriptive Research 98 Classification of Descriptive Research Studies 99

4- 5 Causal Research 102 Experiments 102 Experimental Design 103

Before-After with Control Group 104 How Valid Are Experiments? 105 Types of Experiments 106

4- 6 Test Marketing 107 Types of Test Markets 107

Standard Test Market 107 Controlled Test Markets 107

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10 CONTENTS

Electronic Test Markets 108 Simulated Test Markets 109

Selecting Test-Market Cities 109 Pros and Cons of Test Marketing 109

Summary 110 • Key Terms 111 • Review Questions/ Applications 111 Case 4. 1 Memos from a Researcher 112

Chapter 5 Secondary Data and Packaged Information 114 5- 1 Big Data 116 5- 2 Primary Versus Secondary Data 116

Uses of Secondary Data 118 5- 3 Classification of Secondary Data 119

Internal Secondary Data 119 External Secondary Data 120

Published Sources 122 Official Statistics 123 Data Aggregators 124

5- 4 Advantages and Disadvantages of Secondary Data 124 Advantages of Secondary Data 124 Disadvantages of Secondary Data 124

Incompatible Reporting Units 124 Mismatched Measurement Units 124 Unusable Class Definitions 125 Outdated Data 125

5- 5 Evaluating Secondary Data 125 What Was the Purpose of the Study? 125 Who Collected the Information? 126 What Information Was Collected? 126 How Was the Information Obtained? 126 How Consistent Is the Information with Other Information? 128

5- 6 The American Community Survey 128 5- 7 What Is Packaged Information? 129

Syndicated Data 129 Packaged Services 131

5- 8 Advantages and Disadvantages of Packaged Information 132

Syndicated Data 132 Packaged Services 132

5- 9 Applications of Packaged Information 132 Measuring Consumer Attitudes and Opinions 133 Market Segmentation 133 Monitoring Media Usage and Promotion Effectiveness 133 Market Tracking Studies 134

5- 10 Social Media Data 134 Types of Information 134

Reviews 135 Tips 135 New Uses 135 Competitor News 135

Advantages and Disadvantages of Social Media Data 135 Tools to Monitor Social Media 136

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CONTENTS 11

5- 11 Internet of Things 136 Summary 138 • Key Terms 139 • Review Questions/ Applications 139 Case 5. 1 The Men’s Market for Athleisure 140

Chapter 6 Qualitative Research Techniques 142 6- 1 Quantitative, Qualitative, and Mixed Methods Research 143 6- 2 Observation Techniques 146

Types of Observation 146 Direct Versus Indirect 146 Covert Versus Overt 147 Structured Versus Unstructured 147 In Situ Versus Invented 147

Appropriate Conditions for the Use of Observation 147 Advantages of Observational Data 148 Limitations of Observational Data 148

6- 3 Focus Groups 149 How Focus Groups Work 150 Online Focus Groups 151 Advantages of Focus Groups 151 Disadvantages of Focus Groups 152 When Should Focus Groups Be Used? 152 When Should Focus Groups Not Be Used? 152 Some Objectives of Focus Groups 152 Operational Aspects of Traditional Focus Groups 153

How Many People Should Be in a Focus Group? 153 Who Should Be in the Focus Group? 153 How Many Focus Groups Should Be Conducted? 154 How Should Focus Group Participants Be Recruited and Selected? 154 Where Should a Focus Group Meet? 154 When Should the Moderator Become Involved in the Research Project? 155 How Are Focus Group Results Reported and Used? 155 What Other Benefits Do Focus Groups Offer? 155

6- 4 Ethnographic Research 156 Mobile Ethnography 156 Netnography 157

6- 5 Marketing Research Online Communities 158 6- 6 Other Qualitative Research Techniques 159

In-Depth Interviews 159 Protocol Analysis 160 Projective Techniques 161

Word-Association Test 161 Sentence-Completion Test 161 Picture Test 162 Cartoon or Balloon Test 162 Role-Playing Activity 162

Neuromarketing 163 Neuroimaging 163

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12 CONTENTS

Eye Tracking 164 Facial Coding 164 The Controversy 164

Still More Qualitative Techniques 164 Summary 166 • Key Terms 167 • Review Questions/ Applications 167 Case 6. 1 The College Experience 168 Case 6. 2 Integrated Case: Auto Concepts 169

Chapter 7 Evaluating Survey Data Collection Methods 170 7- 1 Advantages of Surveys 172 7- 2 Modes of Data Collection 174

Data Collection and Impact of Technology 174 Person-Administered Surveys 175

Advantages of Person-Administered Surveys 175 Disadvantages of Person-Administered Surveys 176

Computer-Assisted Surveys 177 Advantages of Computer-Assisted Surveys 177 Disadvantages of Computer-Assisted Surveys 177

Self-Administered Surveys 178 Advantages of Self-Administered Surveys 178 Disadvantages of Self-Administered Surveys 178

Computer-Administered Surveys 179 Advantages of Computer-Administered Surveys 179 Disadvantage of Computer-Administered Surveys 180

Mixed-Mode Surveys 180 Advantage of Mixed-Mode Surveys 180 Disadvantages of Mixed-Mode Surveys 180

7- 3 Descriptions of Data Collection Methods 181 Person-Administered/Computer-Assisted Interviews 182

In-Home Surveys 182 Mall-Intercept Surveys 183 In-Office Surveys 184 Telephone Surveys 184

Computer-Administered Interviews 188 Fully Automated Survey 188 Online Surveys 189

Self-Administered Surveys 191 Group Self-Administered Survey 191 Drop-Off Survey 191 Mail Survey 192

7- 4 Working with a Panel Company 193 Advantages of Using a Panel Company 194 Disadvantages of Using a Panel Company 194 Top Panel Companies 195

7- 5 Choice of the Survey Method 196 How Fast Is the Data Collection? 197 How Much Does the Data Collection Cost? 197 How Good Is the Data Quality? 197 Other Considerations 198

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Summary 199 • Key Terms 200 • Review Questions/ Applications 200 Case 7. 1 Machu Picchu National Park Survey 201 Case 7. 2 Advantage Research, Inc. 202

Chapter 8 Understanding Measurement, Developing Questions, and Designing the Questionnaire 204 8- 1 Basic Measurement Concepts 205 8- 2 Types of Measures 206

Nominal Measures 206 Ordinal Measures 207 Scale Measures 207

8- 3 Interval Scales Commonly Used in Marketing Research 209 The Likert Scale 209 The Semantic Differential Scale 210 The Stapel Scale 212 Two Issues with Interval Scales Used in Marketing Research 213 The Scale Should Fit the Construct 214

8- 4 Reliability and Validity of Measurements 215 8- 5 Designing a Questionnaire 216

The Questionnaire Design Process 216 8- 6 Developing Questions 217

Four Dos of Question Wording 218 The Question Should Be Focused on a Single Issue or Topic 218 The Question Should Be Brief 218 The Question Should Be Grammatically Simple 218 The Question Should Be Crystal Clear 219

Four Do Not’s of Question Wording 219 Do Not “Lead” the Respondent to a Particular Answer 219 Do Not Use “Loaded” Wording or Phrasing 220 Do Not Use a “Double-Barreled” Question 220 Do Not Use Words That Overstate the Case 220

8- 7 Questionnaire Organization 222 The Introduction 223

Who is Doing the Survey? 223 What is the Survey About? 223 How did You Pick Me? 223 Motivate Me to Participate 223 Am I Qualified to Take Part? 224

Question Flow 224 8- 8 Computer-Assisted Questionnaire Design 227

Question Creation 227 Skip and Display Logic 228 Data Collection and Creation of Data Files 228 Ready-Made Respondents 228 Data Analysis, Graphs, and Downloading Data 228

8- 9 Finalize the Questionnaire 229 Coding the Questionnaire 229 Pretesting the Questionnaire 230

Summary 232 • Key Terms 232 • Review Questions/ Applications 233

CONTENTS 13

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Case 8. 1 Extreme Exposure Rock Climbing Center Faces The Krag 234 Case 8. 2 Integrated Case: Auto Concepts 235

Chapter 9 Selecting the Sample 236 9- 1 Basic Concepts in Samples and Sampling 238

Population 238 Census 238 Sample and Sample Unit 239 Sample Frame and Sample Frame Error 239 Sampling Error 240

9- 2 Reasons for Taking a Sample 240 9- 3 Probability Versus Nonprobability Sampling Methods 241 9- 4 Probability Sampling Methods 242

Simple Random Sampling 242 Systematic Sampling 245 Cluster Sampling 248 Stratified Sampling 250

9- 5 Nonprobability Sampling Methods 253 Convenience Samples 253 Purposive Samples 255 Chain Referral Samples 256 Quota Samples 256

9- 6 Online Sampling Techniques 256 Online Panel Samples 257 River Samples 257 Email List Samples 257

9- 7 Developing a Sample Plan 257 Summary 258 • Key Terms 258 • Review Questions/ Applications 259 Case 9. 1 Peaceful Valley Subdivision: Trouble in Suburbia 260 Case 9. 2 Jet’s Pets 261

Chapter 10 Determining the Size of a Sample 262 10- 1 Sample Size Axioms 265 10- 2 The Confidence Interval Method of Determining Sample Size 265

 
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Marketing Multiple Choice And Short Answer Questions

Š 2012 McGraw-Hill Ryerson Ltd.

Marketing Fundamentals

 

Chapter

1

Copyright 2009, McGraw-Hill Ryerson

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Copyright 2009, McGraw-Hill Ryerson

Š 2012 McGraw-Hill Ryerson Ltd.

Learning Objectives

  • Understand the essence of marketing and explain the marketing process
  • Define and analyze elements of the marketing mix
  • Differentiate between goods, services, and ideas
  • Describe the evolution of different business philosophies
  • Discuss the latest marketing approaches
  • Summarize careers that exist in marketing

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Š 2012 McGraw-Hill Ryerson Ltd.

The Customer is Central

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LO 1

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The Essence of Marketing

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Satisfying consumers and providing them with value through goods, services and ideas that meet their needs.

“… delight consumers and encourage customer loyalty.”

LO 1

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Customer Value

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Loyalty comes from providing added value:

  • Product design
  • Pricing strategies
  • Service elements

LO 1

 

 

 

 

 

Copyright 2009, McGraw-Hill Ryerson

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Copyright 2009, McGraw-Hill Ryerson

Š 2012 McGraw-Hill Ryerson Ltd.

Marketers need focus

A single product will not satisfy everyone

Marketers focus their efforts on the group most likely to purchase

The group  Target Market

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LO 1

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The Marketing Mix or “The 4 Ps”

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A well-coordinated program that appeals to the target market

The Marketing Mix:

  • Product
  • Place
  • Price
  • Promotion

 

LO 2

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A Continuous Process

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LO 1

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Key points

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  • Marketing is more than just advertising and selling
  • Marketers manage all the elements of the marketing mix
  • Marketers use research to support activities
  • Marketing creates exchanges between buyers and sellers
  • Profits are realized when needs are met and exchange takes place

LO 1

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What Can Be Marketed?

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Goods

Services

Ideas

Product

An Idea That Worked:

>1 billion people in >134 countries and 4,000 cities and towns supported Earth Hour

LO 3

 

 

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What is a Market?

MARKET (money and means to purchase)

  • Parents with children ages 3-6 years

TARGET MARKET (decision-makers and influencers)

  • Parents and children

CONSUMERS (users of the product)

  • Children

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LO 1

Š 2012 McGraw-Hill Ryerson Ltd.

Evolution of Business Philosophies

Production orientation: focus on manufacturing, goods in short supply

Sales orientation: selling as much as possible, more available

Marketing orientation: satisfy customer needs & meet organization’s goals

Relationship marketing orientation: building long-term relationships with customers

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LO 4

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Corporate Social Responsibility

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An organization’s consideration for society’s well-being

LO 5

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Partnership Marketing

Brands with similar customers but different distribution channels (and products) can collaborate

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LO 5

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Ethics: Not All Companies Are On Board

Canadian government regulations:

  • pollution
  • food and safety
  • advertising and telemarketing
  • water safety

 

Canadian Marketing Association (CMA) code of ethics

Consumer Groups also exert pressure

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LO 5

Š 2012 McGraw-Hill Ryerson Ltd.

Careers

Do your research

Landing a good job may take work

Keep up to date on consumer and societal trends

Networking is key!

  • Meet as many people as possible, stay in touch, and never burn a bridge
  • Have a network in place before you graduate
  • Get work experience through summer jobs and volunteering

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LO 6

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Careers

Succeeding in the Job

Passion, creativity, and the desire for knowledge

Change and lifelong learning are the norm

Keep informed!

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LO 6

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“Show, Don’t Tell!” :-)

The Internet in 1994: http://youtu.be/JUs7iG1mNjI

The Internet Today: http://youtu.be/BLJ4VmWk5tw

Social Media stats: http://youtu.be/KU_GW_MD4hA

Best Job, P&G: http://youtu.be/NScs_qX2Okk

Dove Evolution: http://youtu.be/iYhCn0jf46U

Hug Me, Coke: http://youtu.be/OvxMpv-TkYw

Think Different, Apple: http://youtu.be/vmG9jzCHtSQ

IKEA Small Spaces: http://youtu.be/BQjBrt9LriY

NIKE + FUELBAND: http://youtu.be/MT50eLLxPco

PUMA & FuseProject: http://youtu.be/vwRulz8hPKI

Pedigree Dog Food: http://youtu.be/mUCRZzhbHH0

 

 

 

 

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Š 2012 McGraw-Hill Ryerson Ltd.

For next class

Check out the course Blackboard site

Read Course Outline

Prepare your textbook Readings

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To do!

Chapter 1

An Overview of Marketing

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Copyright 2009, McGraw-Hill Ryerson

 
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