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A company supplies goods to three customers, who each require 30 units. The company has two warehouses. Warehouse 1 has 40 units available and Warehouse 2 has 50 units available. The costs of shipping 1 unit from warehouse to customer are shown in the table below. To From Customer 1 Customer 2 Customer 3 $15 $ RN $ RN Warehouse 1 Warehouse 2 $ RN $50 $40 RN: Create random number between 15 and 45 (Different). (a) Find a feasible solution. Show that all capacities have been exhausted and that all demands can be met with this solution. (b) What is the total cost of the solution?
 
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Pan grows vegetables, which he sells at the local farmers’ market. He has recently expanded his small business to include growing and selling flowers. His first customer is a local florist called Jan. After a lengthy telephone conversation, Pan and Jan agree that Pan will provide to Jan 200 bunches of red roses. These are to be delivered to the rear entrance of Jan’s shop on 13 February. On 13 February Pan is having a busy day. He confuses his orders and delivers 200 bunches of white lilies to Jan’s shop. Because he is rushed, he delivers the flowers to the side entrance instead of the rear entrance. When Jan discovers the flowers she is horrified. Tomorrow (Valentine’s Day) is her biggest day of the year and she will not be able to fulfil her orders. On 14 February Jan receives 100 complaints from angry customers who did not receive their red roses. Jan’s reputation has suffered as a result of her failure to meet her orders and she believes this will affect the future of her business.

(a) Briefly explain why there appears to be a contract between Pan and Jan.

(b) Are the statements made by Pan that he will provide Jan with 200 bunches of red roses and that he will deliver them to the rear entrance of the shop terms of the contract? Give reasons for your answer and explain the test that the court would use to make such a determination.

(c) On the basis that the statements referred to in (b) above are terms of the contract, indicate what type of terms they are. Give reasons for your answer.

(d) Explain what remedies are available to Jan if it can be shown that the terms of the contract have been breached by Pan.

(e) Can Jan claim damages for the loss to her reputation caused by Pan’s breach of contract? Give reasons for your answer.

 
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Every coding department and billing department should have a Compliance Program. During the duration of this course, you will need to research organizations such as the Department of Health and Human Services, the Office of the Inspector General, and the Hospital Association of Pennsylvania that will give you guidance to audit a Compliance Program for your selected healthcare setting. Having a complete compliance plan is essential for establishing a solid coding, billing, quality, etc. team for your selected healthcare setting. The compliance guidelines that are established will be necessary for the employees in the organization to perform their task successfully. In addition, a successful program will allow the manager to perform quality audits that will identify any risk potentials in the coding or billing process of the department and communicate them to the appropriate Senior Manager. The structure for the Compliance Project is as follows:

  1. Identify a healthcare setting that you will be developing a Compliance Program for and if it is coding or billing related. Be thorough.

  1. Who are the key employees responsible for its implementation and operation? Be thorough.

  1. What are the goals of this compliance program? Be thorough and specific.

  1. How does the compliance reporting system work? Be thorough and specific.

  1. How often does the compliance team report to Senior Management? Be thorough and specific.

  1. What is the process for reassessment of the program and implementation of any updates or changes to the program? Be thorough and specific.

  1. Is education related to compliance provided to the teams? If so, is the effectiveness of the training being assessed and are there measures established to enforce training? Be thorough and specific.

  1. Are there internal measures in place for reporting compliance violations? Be thorough and specific.

  1. Are there external measures in place for reporting compliance violations? Be thorough and specific.

  1. What policies are in place, that address the appropriate protection of “whistleblowers” and those accused of misconduct. Be thorough and specific.

 
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Ming Lee recently got access to an F$100,000 trust fund set up by his late father. He has always dreamt of operating a restaurant like his father did at one time. He decides to open a new Chinese wine and dine restaurant in Nadi Town. He has conducted research around this business idea and found that there are 5 other similar restaurants already operating in town. All have good locations where there are a lot of people passing through. All have almost the same types of items on their menu and the prices are also very similar. This is because of the tight competition among the 5 existing restaurants. Ming decides that he will enter the market and compete on the basis of quality.
1. Outline and discuss how he should go about competing for success on the basis of quality in this highly-competitive market.

NB. Focus on both product and process in answering this question. Make sure your proposals are linked to the problem Ming is faced with.

Case 2 – Forecasting for Stocks
Kumaran Pillay has a vegetable stall at the Suva Market. His business has been plagued with under-stocking and over-stocking problems for some time now. When he under-stocks, he loses sales as customers move to competing stalls. When he over-stocks, is left with unsold vegetables. These are perishable and cannot be kept long for later sales. Pillay is concerned with how he can minimize these losses stemming from under and over-stocking.
1. Identify and explain how he could use 3 qualitative forecasting methods to improve his stocking. Note that you will need to justify your proposals and link it to the business being discussed.

2. Identify and explain how he could use 2 quantitative forecasting methods to improve his stocking. Note that you will need to justify your proposals and link it to the business being discussed. (10 marks)
Case 3 – A New Business
Roy Micky wants to open a new Nakamal (Kava Bar) in Port Vila. He knows he is entering a highly competitive market, but is determined to give it a go as it is something his family have always wanted.
There are 96 other Nakamals in Port Vila that Roy will have to compete with. In addition to this, he does not have an established presence in the market. These are just 2 of his concerns. The other 5 are required to come from you.
1. List and justify (from an operations perspective) 5 key things that he should consider in setting up his business. In answering this question, think of the different chapters that have comprised this course – you should get a point from each chapter.
NB. This question is asking for 5 points of concern.

 
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