Read the following case and fully answer the questions at the end. Be sure to provide significant detail to your answer – I would think a couple of paragraphs at least are required to answer the questions. Gull Products Inc. is a small business in Moose Jaw that supplies commercial products to other regional businesses. Recently there has been a movement of national and multinational corporations into that area. One of these corporations, Delnex, has just begun operations in the city and Gull’s ownership is very excited about the potential to do business. Gull’s sales department has scheduled a meeting to discuss how best to approach this opportunity. Leading the discussion is Phil, the sales supervisor. While never having been a field representative himself, Phil does have strong management credentials and keeps the department running. Also present at the meeting are the four members of Gull’s sales team. First, Bob is the most experienced salesperson and handles many of the larger, long-time accounts. Bob keeps all his current clients happy, but Phil is not pleased with his lack of new clients. Next, John is a good, hard-working employee, but Phil doesn’t consider him a spectacular seller. Third, Cindy recently transferred into sales from another position with Gull. Due to her inexperience, Cindy’s only clients are the ones Phil selects as being a “good fit” for her such as a local clothing manufacturer. Most people at Gull don’t know about Cindy’s previous work experience in Quebec where she had contacts with many big businesses including Delnex. The last salesperson is Joe. Phil doesn’t reveal the informal “salesman of the year award” until year end but he already expects Joe to win due to his aggressive selling lately. Yet, Phil rarely even discusses sales issues with him. Instead, most of their conversations centre on their passion – golf. Phil always coaxes Joe for the inside scoop about the private country club Joe is a member at. The conversation at the sales meeting progressed as follows: Phil: Delnex has the potential to be our biggest account for a long time. They’re a key for our future and we all should play a role in getting business from them. I’m looking for input on how to approach them and who will be the front man. Bob, what are your thoughts? Bob: Whoever pursues this one is going to have to devote a lot of time and I just don’t have any to commit. Sorry, Phil. Phil: Oh, alright, but we are going to need to draw on your experience somehow. John, we may need a team effort for Delnex so expect to do some leg work and provide backup, okay? John: Sure, I’ll be glad to pitch in any way I can. Joe: Looks like I’ll be quarter-backing this one. Phil, what say you and I invite a couple of Delnex guys for a round at my club? Phil: Now you’re talking! I’d love to play that course. Cindy: I don’t think being too forward is a good idea. An informative soft sell worked best when I was… Phil: I don’t think a feminine approach is needed here. Joe, book a tee time while I give the Delnex manager a call. Meeting adjourned. ________________________________________ Based on this case study ANSWER BOTH OF THESE QUESTIONS : A) Name two perceptual errors that Phil is making for three marks. B) Then using only information from our class content, what would you recommend as the next course of action for Gull Products for four marks? — HINT This is worth four marks so I am looking for more than one suggestion!

Do you agree with my classmate discussion question below.

1. Classmate Question:I think that the crimes of globalization are definately likely to increase in the next century. The reason for my theory is because of the fact that there will always be evil people in the world that would rather dominate other humans than make peace. No matter how much we think have changed in this world there still are many areas where people still sperate one another whether its skin color or rich or poor. There still are those people who create problems and take away the peace. The main fact is that it even goes deeper than that because the same people who choose domination are the same ones who are in corporations and higher authorities which makes this an issues for everyone as well as an issue that will continue for a lifetime. Also as stated in the reading, “The complicity of rich countries in the persistent global poverty in poor countries has been labeled “systematic crime” by Simon Mackenzie (2006). Many of the material goods purchased by Western consumers use raw materials stolen from poor countries (Wenar 2008). The discussion of multinational corporations in Chapter 3 addressed some dimensions of globalized white collar crime, and we broaden that focus here.” Friedrichs, D. O. (2009). Trusted Criminals: White Collar Crime In Contemporary Society (4th Edition). Cengage Learning US

2. Classmate Question:I believe crimes of Globalization will become more frequent and so will the measures taken to combat them. Globalization: The process of internationalization of economic activities. The process has always existed but is faster now due to technology bringing ease of transfer. The process benefits everyone, but is unequal in its application and has led to some abuses which could be considered criminal depending on the scale and who is affected such as taking advantage of legislative differences for economic advantage to the detriment of small economies, environment, human rights, etc. Some national entities lately have opted out of organizations promoting and regulating globalization in favor of regional wellbeing. These nations cite their own primacy as a justification and view the enforcement of rules to be negative to their development, placing themselves above their regional neighbors. It is probable that some of the practices of these “loner” nations will be considered criminal by others. Continued abuse of animal rights, existence of monopolies, use of environmentally unfriendly technology. Real crime can be facilitated by Globalization . Financial crime, illegal substance production and transfer, trafficking of objects and people. Some elements we don’t classify as illegal or that at the moment constitute gray areas could become considered criminal in a globalized world (some forms or extensions of property use/ownership, transfer of copyright out of a specific area, appropriation. How to combat them: This is going to be unpopular: I think it will start as some form of world economic regulatory forum. The different Eco-Blocks (EU, NAFTA, ASEAN, COMESUR, MERCOSUR etc, will start to adopt common trade policies and restraints. They will realize that, at least within the frontiers of their agreement, that it is in their benefit to ensure that all ethnicities contained within have access to the same benefits and rights and obligations. This will ensure that all regions will share a common prosperity and cultural level. Education and health care rights will be big promoters of the view that the effort is worth it. The downside is that a lot of marginal cultures will be lost. Nationalism and regionalism has to die. The population has to diminish. The process could be derailed by natural or man made catastrophes and by authoritarianism.

3.Classmate Question:I’d like to discuss the necessity for security personnel in shopping malls, convenient stores, and restaurants. I believe that these three different areas need security in place for similar reasons. For example, shopping malls, convenient stores, and restaurants may all hold large amounts of cash, which needs to be safeguarded. This is typically an offender’s largest motivation for committing a robbery. However, these three different types of retail businesses have their own unique differences as well. For example, a convenient store may be at risk of theft of merchandise and gasoline. Or even a restaurant may be at risk of the theft of food and cooking oil. Cooking oil may sound a little menial, but the textbook says that “As oil prices soar, restaurant grease thefts have risen.” (Dempsey, Pg. 142) Criminals can use it to make biodiesel fuel. Speaking of food, grocery stores are at higher risk of being victimized as well. Just think, that during this pandemic, not only have people been forced out of their jobs, but prices in food has gone way up as well. This may motivate people to commit more crimes.

However, I think that shopping malls are in the biggest need of security. Shopping malls have a plethora of various risks that they can’t afford to lose. The textbook has a laundry list to include “violence to property crimes, such as burglary, vandalism, theft, and internal theft.” and “loss prevention, order maintenance, crowd control, thefts of automobiles, thefts from autos, terrorism, and the general safety of people walking to and from their vehicles.” (Dempsey, Pg. 142)For me, the biggest reason shopping malls require security personnel and police officers is to protect the people, especially with the rise of active shooters and targeted bombings from terrorists in densely populated areas.

As the book also mentions, there is more that is needed than just security personnel or police officers, there are other good deterrents such as proper lighting, landscaping, visibility, alarm systems, and cameras. All of these things used individually still won’t prevent 100% of the crime, which makes it even more critical that they are properly used together to augment each other.