Mars Inc. Strategic Plan

Due: November 4th 6:00 pm (New York time zone)

APA Format

STRATEGIC PLAN The challenge of development and retention of “Millennials” work force at Mars Inc. Company”

1. Summary

2. Company’s background

3. Vision

4. Mission

5. Company’s values

6. Environment a. internal work environment b. external environment

7. Long term objectives

8. Strategy chosen and strategic analysis

9. Goals and execution of plan

10. Financial forecast and financial analysis

11. Critical factors for success of strategic plan

12. Evaluation and control

Extra sources Nutraceuticals World. Apr2019, Vol. 22 Issue 3, p26-26. 1/2p. Aroq – Just-Food.com (Global News). 6/25/2019, pN.PAG-N.PAG. 1p.

COMPANY PROFILE

Mars, Incorporated

REFERENCE CODE: C3AE6411-C994-4D5A-9623-4A6132E8C7D5 PUBLICATION DATE: 24 Jul 2019 www.marketline.com COPYRIGHT MARKETLINE. THIS CONTENT IS A LICENSED PRODUCT AND IS NOT TO BE PHOTOCOPIED OR DISTRIBUTED

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Mars, Incorporated TABLE OF CONTENTS

Mars, Incorporated © MarketLine

Page 2

TABLE OF CONTENTS

Company Overview …………………………………………………………………………………………..3 Key Facts………………………………………………………………………………………………………….3 SWOT Analysis …………………………………………………………………………………………………4

 

 

Mars, Incorporated Company Overview

Mars, Incorporated © MarketLine

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Company Overview

COMPANY OVERVIEW

Mars, Incorporated (Mars or ‘the company’) is involved in the manufacturing, distributing, and marketing of confectionery products, pet food, drinks and other food products. The company offers its products to distributors, specialty stores, retailers, and veterinary practices under several brands including M&M’s, Snickers, Dove, Mars, Wrigley’s, Orbit, Extra, Pedigree, Whiskas, Royal Canin, Double mint, and TWIX. The company’s manufacturing and distribution facilities are spread across North America, Asia Pacific, Europe, Latin America and the Middle East. Mars also operates pet hospitals in the US and Canada. The company is headquartered in McLean, Virginia, the US.

The company generates revenues of $35,000 million annually. Mars is a privately-owned company and does not publish its financial results.

Key Facts

KEY FACTS

Head Office Mars, Incorporated 6885 Elm Street McLean Virginia McLean Virginia USA

Phone 1 703 8214900 Fax Web Address www.mars.com Revenue / turnover (USD) Financial Year End Employees 115,000 Ticker

 

 

Mars, Incorporated SWOT Analysis

Mars, Incorporated © MarketLine

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SWOT Analysis

SWOT ANALYSIS

Mars, Incorporated (Mars) is engaged in manufacturing and marketing confectionery products, pet food, drinks and other food products. Diversified geographic presence, and comprehensive product portfolio complemented by strong brands are the company’s major strengths, even as Private ownership remains a cause for concern. Growing pet care healthcare industry in the US, growing confectionery market in the US, and focuses on nutrition products are likely to offer growth opportunities for the company. However, increase in labor wages in the US, compliance with government regulations, and changing consumer preferences could affect its business operations.

Strength

Diversified geographic presence Comprehensive product portfolio complemented by strong brands

Weakness

Private ownership

Opportunity

Growing confectionery market in the US Growing pet healthcare industry in the US Focuses on nutrition products

Threat

Changing consumer preferences Increase in labor wages in the US Compliance with government regulations

Strength

Diversified geographic presence

The company has a strong geographic presence worldwide. Mars operates over 413 sites, including manufacturing and R&D facilities in more than 80 countries worldwide. Different businesses of Mars have diversified presence across the world. Mars Petcare, based in Brussels, Belgium, has presence in 55 countries around the world and Mars Wrigley Confectionery has operations in more than 70 countries and distribution activities in over 180 countries. Mars Food has presence in more than 30 countries. Mars Drinks business has operations across North America, Europe and Asia. Mars operates 12 manufacturing plants worldwide. Diversified geographical presence enables the company to hedge the risks of revenue loss in matured markets like North America and Europe from growth prospects in the emerging markets like Latin America and Asia Pacific.

Comprehensive product portfolio complemented by strong brands

Mars owns an extensive portfolio of leading global products and brands. The pet care business offers a wide range of pet food products under 50 brand names that include Pedigree, IAMS, Royal Canin, Whiskas, Banfield, Cesar, Sheba and Temptations, among others. Of these, Pedigree, IAMS, Royal Canin, Whiskas and Banfield are billion dollar brands. The company sells its chocolate products under 29 brand names such as M&M’s, Snickers, Dove, Galaxy, Mars, Milky Way, Twix, 3 Musketeers, Balisto,

 

 

Mars, Incorporated SWOT Analysis

Mars, Incorporated © MarketLine

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Bounty, Maltesers and Revels, among others. M&M’s, Snickers, Dove/Galaxy, Mars/Milky Way and Twix are billion-dollar chocolate brands of the company. The company’s food segment comprises 13 brands that are available in more than 30 countries. Of those, Uncle Ben’s is a billion-dollar global brand and is more than 70 years old. The Wrigley business offers products under various brands, among which, Wrigley’s Spearmint, Juicy Fruit, Altoids, Life Savers and Doublemint have a long standing presence of more than 100 years. Mars’ drinks business offers five brands such as Klix, Flavia, Alterra, The Bright Tea Co., and Dove. As a result of an extensive product portfolio and a strong brand portfolio, Mars holds leading positions globally. For instance, Mars Chocolate is among the leading chocolate manufacturers in the world. Mars Petcare is also one of the leading pet care providers globally. The extensive product portfolio provides a diversified source of revenue for the company, while the strong brand portfolio lends better visibility and presence in all distribution channels and enables Mars to reach a large customer base. This in turn, increases its market penetration opportunities. Market leadership not only provides a competitive advantage, but also enhances the company’s bargaining power.

Weakness

Private ownership

Mars is a privately-held company. Although the company produces, distributes and markets confectionery products, pet food, drinks and other food products, the company is still mired by the various challenges that a privately-owned company faces. It has limited management layers and as a result, the decisions are always taken by few members which might be detrimental for the company. On the other hand, public limited companies have an edge over these companies as they are required to have sufficient members on the management and company’s board, thus providing a wider perspective of any business dilemma and makes decision making easier and efficient. These companies are also mandated to disclose their financial and operational activities, thereby providing transparency in their operations and generating goodwill for the company. This also helps the company raise funds from the market at favorable terms. Thus private ownership puts the company at a disadvantage over its public limited counterparts.

Opportunity

Growing confectionery market in the US

Mars manufactures and distributes confectionery products in the US. The growing confectionery market is likely to provide new growth opportunities to the company by increasing the demand for its products. The demand for convenient snacks is leading to growth in the market for confectionery products in the US. Product innovations and creation of new low-fat and low-calorie products are contributing to the demand for sugar-free chocolates and non-chocolate confections. Promotional activities and social media marketing are the other driving factors in the market. Products in small sized packs and innovation with different formulations and new textures are also influencing the sales of confectionery products in the country. According to in-house research, the confectionery market in the US was valued at US$39,005.2 million in 2018, and is expected to grow at a CAGR of 3.5% during 2018-23 to reach US$46,435.1 million by 2023. In terms of volume, the confectionary market in the US was 2,900.4 million kilograms in 2018 and is expected to grow at a CAGR of 2.1% during 2018-23 to reach 3,220.2 million kilograms by 2023.

 

 

Mars, Incorporated SWOT Analysis

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Product category wise, chocolate accounted for 56% of the total value of confectionary market in the US, followed by sugar confectionary with 35.4%, and gum with 8.6% in 2018.

Growing pet healthcare industry in the US

The company stands to benefit from the growth in pet healthcare industry in the US. According to in- house research, the US market for pet healthcare market is expected to reach a value of US$11,722.4 million by 2022 from US$10,338.6 million in 2017. In terms of volume, the pet healthcare market is expected to reach 1,178.1 million units by 2022 from 1,125 million units in 2017. Product category wise, grooming products accounted for 24.5% of the total value of pet healthcare industry, followed by external parasite treatments with 23%, pet supplements with 21.8%, worming treatment with 17%, and other pet healthcare with 13.8%. In accordance with this, the company entered into some strategic initiatives, including in January 2019, the company through its subsidiary VCA Inc acquired 50% interest in PetCare SA.

Focuses on nutrition products

The company focuses on preparing nutrition products to accelerate its new business opportunities. In line with this approach the company made some strategic initiatives including in June 2019, the company entered into an agreement to acquire Foodspring, a German nutrition food manufacturing company. The Foodspring product portfolio includes protein shakes, supplements, snacks & bars, muesli & porridge, smart cooking solutions and a range of beverages and it registered a strong brand image as producer and marketer of nutrition food across Europe. Through the acquisition, the company could strengthen its brand image across Europe. In May 2019, the company signed a partnership agreement with Jerusalem Venture Partners, an international venture capital fund, to provide support in creating innovative technology solution for making food, agriculture and nutrition foods worldwide.

Threat

Changing consumer preferences

The company’s operations are subject to ever changing consumer preferences. It must continuously develop, produce and market new products in order to maintain and enhance the recognition of its brands and try achieving a favorable mix of products. Consumer spending patterns and preferences that change rapidly cannot be predicted. The decrease in the market demand and change in consumer spending may result in inventories that are too high or cannot be sold at anticipated prices. The company’s business, financial condition and results of operations could be affected if it is unable to adapt to the trends in the market.

Increase in labor wages in the US

Increasing manpower costs may have a negative effect on the company’s operating costs and adverse effect on its profits. The tight labor markets, government mandated increases in minimum wages and a higher proportion of full-time employees are resulting in an increase in labor costs. The federal minimum Labor costs are rising significantly in the US. The federal minimum wage provisions are contained in the

 

 

Mars, Incorporated SWOT Analysis

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Fair Labor Standards Act (FLSA). As of January 2019, the minimum wage rate in the US was US$7.2 per hour. The minimum wage rate in 29 states and the District of Columbia is more than the federal rate. These wages range from US$ 13.2 in District of Columbia, US$12 in Massachusetts and Washington, US$11.1 in Colorado, US$11 in Arizona, US$10.8 in Vermont, US$9.9 in Arkansas, US$8.5 in Florida, US$8.2 per hour in Illinois. The minimum wage in the District of Columbia reached US$13.3 per hour.

Compliance with government regulations

The company’s operations are subjected to extensive regulation by the California State Department of Food and Agriculture, the Federal Trade Commission, the U.S. Food and Drug Administration, federal and state taxing authorities and other state and local authorities. The regulations by these authorities concern the tax regulations, food safety standards and the processing, packaging, storage, distribution and labeling of the company’s products. The company’s plants and products face steady inspection by federal, state and local authorities. Additionally, the company is subject to new or changed regulations, laws and accounting policies. If, the company’s fails to follow or is not in a position to fulfill with such requirements it could be subjected to civil remedies, including injunctions, fines, recalls, or seizures, apart from potential criminal sanctions. Hence changing rules and regulations exposes the company to potential sanctions and compliance costs that could adversely affect the company’s overall operations.

 

 

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Reorder Point Simulation

For this assignment, refer to your Chapter 3 reading for this unit in the Hartvigsen text, and review Chapter 1 and Section 1 of Chapter 2. In Unit 1, you studied a process simulation involving SimQuick. This assignment provides another exercise using a process simulation.

  1. Complete Exercise 13, from Chapter 3, Section 2, on page 49. This exercise features an electronics superstore.
  2. Create a copy of your simulation results. Copy and paste the first five columns in a manner similar to what appears on page 15.

Complete Exercise 13 from Chap. 3, Section 2, on p. 53. This exercise features an electronics superstore. Create a copy of your simulation results. Copy and paste the first five columns in a manner similar to what appears on p. 15.

• Run 30 Simulations and report the overall “Mean Service Level” and “Estimated Total Cost”.
• Provide a: 1) Written Analysis of your results including any detailed calculations,  and 2) your Excel Simulation worksheet.

• I’m attaching a copy of the Excel Template that you can use for this assignment.  Please use this template when submitting your work;

SimQuick Process Simulation with Excel

Second Edition

by David Hartvigsen

Mendoza College of Business Administration University of Notre Dame

 

Prentice Hall Upper Saddle River, NJ 07458

 

 

 

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Table of Contents Preface Motivation………………………………………………………………………………………………….x

How to use the booklet ………………………………………………………………………………..x Chapter 1: Introduction …………………………………………………………………………………1 Sec. 1: What is process simulation?……………………………………………………………….2 Sec. 2: What does SimQuick do?…………………………………………………………………..3 Sec. 3: How does SimQuick incorporate uncertainty? ……………………………………..4 Sec. 4: System requirements and “installation”……………………………………………….6 Chapter 2: Waiting Lines……………………………………………………………………………….8 Sec. 1: Solving a problem with SimQuick………………………………………………………9 Example 1: A Bank……………………………………………………………………………………..9

Modeling the process (with a process flow map) ………………………………..10 Entering the model into SimQuick ……………………………………………………10 Interpreting SimQuick results …………………………………………………………..15 Improving the process, Variation 1……………………………………………………19 Improving the process, Variation 2……………………………………………………22

Sec. 2: Additional waiting line processes ……………………………………………………..23

Example 2: A grocery store checkout………………………………………………..23 Example 3: A call center………………………………………………………………….24 Example 4: A fast-food restaurant drive-thru ……………………………………..25 Example 5: A bank with a discrete distribution…………………………………..26 Example 6: A bank with changing demand ………………………………………..27

Sec. 3: Waiting lines with Decision Points……………………………………………………29

Example 7: An airport security system………………………………………………30 Example 8: A department of motor vehicles ………………………………………33 Example 9: A hospital emergency room…………………………………………….34

 

 

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Sec. 4: Waiting lines with priorities and resources…………………………………………36

Example 10: Cross-trained workers at a fast-food restaurant………………..36 Example 11: Value meals at a fast-food restaurant ……………………………..40

Chapter 3: Inventory in Supply Chains……………………………………………………..44 Sec. 1: A periodic review inventory policy …………………………………………………..46

Example 12: Grocery store inventory………………………………………………..46 Sec. 2: Reorder point inventory policies……………………………………………………….49

Example 13: An electronics superstore ……………………………………………..49 Example 14: A warehouse ……………………………………………………………….53 Example 15: Two stores and a warehouse………………………………………….54

Sec. 3: More complex inventory policies ……………………………………………………..56

Example 16: An appliance store ……………………………………………………….57 Example 17: A department store……………………………………………………….62

Chapter 4: Manufacturing …………………………………………………………………………..69 Sec. 1: Linear flow processes ……………………………………………………………………..70

Example 18: A generic linear flow process ………………………………………..71 Example 19: A manufacturing cell ……………………………………………………73

Sec. 2: Assembly/disassembly processes………………………………………………………75

Example 20: Box manufacturing ………………………………………………………75 Sec. 3: Batch and job shop processes …………………………………………………………..79

Example 21: Pharmaceutical manufacturing ………………………………………79 Example 22: A single machine job shop…………………………………………….83

Sec. 4: Quality and reliability in processes……………………………………………………86

Example 23: A quality control station ……………………………………………….86 Example 24: A machine with breakdowns …………………………………………89

 

 

 

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Chapter 5: Project Management …………………………………………………………………91 Example 25: A software development project………………………………………….92 Example 26: A house addition project…………………………………………………….96

Appendix 1: The Steps in a Simulation Project ………………………………………..98 Appendix 2: Enhancing SimQuick with Excel Features………………………….99 Appendix 3: Using Custom Schedules ……………………………………………………………….. 105 Appendix 4: SimQuick Reference Manual ………………………………………………108

 

 

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Preface Motivation Process simulation is one of the conceptually simplest and most often applied techniques in Operations Management and Management Science, yet it has not been widely taught to business students. A key reason for this is that performing process simulation requires the use of software, and the software that is available tends to be complex and expensive. Even the more graphics-based packages, although often beautifully designed, frequently have an enormous number of features that place an unnecessary burden on students (and instructors) in classes that are not devoted to simulation. SimQuick is a computer package for process simulation that is easy to learn (most of its features can be learned in under an hour of class time or independent reading) and inexpensive. It is aimed primarily at business students and managers who want to understand process simulation and be able to quickly analyze and improve real-world processes. SimQuick is flexible in its modeling capability; that is, it is not a “hardwired” set of examples; it requires true modeling. In addition, SimQuick runs in the widely-known Microsoft Excel spreadsheet environment (it is an ordinary Excel 2000 file with some hidden macros). Hence, users of Excel will already be familiar with much of the interface, and the results are already in the spreadsheet, ready for analysis. This booklet accompanies SimQuick. It presents the basics of process simulation by having the reader construct, run, and analyze simulations of realistic processes using SimQuick. Chapter 1 contains a brief introduction to process simulation and the concepts underlying SimQuick. The next four chapters contain a variety of examples of process simulation. These examples are organized as follows: waiting lines (Chapter 2), inventory in supply chains (Chapter 3), manufacturing (Chapter 4), and project management (Chapter 5). Each example is followed by an exercise. All of the examples and exercises have been designed with business students and managers in mind. In addition to presenting the basics of process simulation, this booklet introduces a number of key concepts from the analysis of processes: service level, cycle (or waiting) time, throughput, bottleneck, batch size, setup, priority rule, and so on. The booklet also introduces some key trade-offs from the analysis of processes: number of servers vs. service level, inventory level vs. service level, working time variability vs. throughput, batch size vs. service level, and so on. These notions are presented through computer models that the reader constructs and experiments with using SimQuick. How to use the booklet The booklet is self-contained; that is, all technical terms involving processes or operations are defined. (The reader is assumed to have a rudimentary understanding of how to use Excel on the level of knowing how to save files and how to enter information into cells.) The chapters are

 

 

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organized around typical topics in Operations Management and Management Science courses so that this booklet can easily be used in these types of courses. The reader should first read Chapter 1 (which contains a conceptual explanation of process simulation and SimQuick) and Section 1 of Chapter 2 (which contains a step-by-step explanation of how to use SimQuick by completely working through a simple example). After this the reader has a lot of freedom: The remaining sections in Chapters 2, 4, and 5 can be read in any order (except Example 7 should be read before Example 11). However, the sections in Chapter 3 build on one another and should be read in sequence. The bulk of Chapters 2 through 5 consists of examples of processes that can be modeled using SimQuick. When needed, an example discusses how to build the SimQuick model. Each example is followed by an exercise. A very quick treatment of process simulation could consist of working through Example/Exercise 1, followed by Examples/Exercises 2-4 for waiting lines and Example/Exercise 18 for manufacturing. With just this material, many real-world processes can be easily modeled and studied. Adding Example/Exercise 7 with Decision Points would allow the modeling of many more types of processes. Adding Examples/Exercises 12 and 13 would provide a quick introduction to the modeling of inventory in supply chains. The booklet contains four appendices. Appendix 1 contains a list of the basic steps in conducting a simulation project. Appendix 2 contains tips on how to enhance SimQuick by using some of the features built into Excel. These tips are tied to examples in the booklet. Appendix 3 describes how to use a feature of SimQuick called Custom Schedules. Appendix 4 contains a succinct description of all the features of SimQuick and can be used for reference. Hence, the features of SimQuick are presented in two ways: through examples and in a reference manual. Solutions to exercises: Instructors are provided with complete solutions (in Excel) to every exercise. These solutions may be distributed to the students at the instructor’s discretion. Web site: Refer to www.prenhall.com/hartvigsen for additional information on SimQuick, this booklet, technical support, and process simulation in general. Over the past four years, I have used SimQuick in the classroom with executive MBAs, full-time MBAs, and undergraduate business students. After a one-hour introduction in class (basically, covering Section 1 of Chapter 2), the students successfully solve a variety of modeling problems with little help. This introduction also serves as a launching pad for term projects, whereby students identify and analyze real-world processes of their choice.

 

 

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New to the 2nd edition: The SimQuick software in the second edition has been changed in a number of ways from its first incarnation. These changes include the following (the manual in Appendix 4 contains all the features of SimQuick):

• SimQuick runs considerably more quickly. This allows more simulations to be performed in a reasonable amount of time, which leads to more accurate results. As a result, more simulations are allowed.

• SimQuick accepts larger models: up to 250 elements (new tables can be added by pasting copies of the 20 tables given for each element).

• Essentially arbitrary statistical distributions can be constructed using discrete distributions (introduced in Example 5).

• A “View Model” button has been added to the Control Panel. Clicking this button produces a copy of the tables used in the model in a format convenient for printing and logic checking.

• The initial number of objects at Buffers can be generated randomly. This allows models to capture demand patterns that change over time (see Example 6).

• Decision Points can have up to ten outputs. • The simulation details appearing on the Results worksheet can be suppressed, which

allows SimQuick to run faster, especially when many simulations are performed. • The method for using Custom Schedules for modeling arrivals and departures has been

simplified (see Appendix 3). The text has also been updated; these changes include the following:

• Four completely new models have been added. Two of these models deal with services: airport security and a hospital emergency room (Examples 7 and 9); and two deal with inventory in supply chains: a base stock policy used in an appliance store (Example 16) and a periodic review policy used in a department store (Example 17).

• The key introductory section (Section 1 of Chapter 2) on how to use SimQuick has been streamlined (by removing the introduction of Decision Points). As a result, learning the basics of SimQuick is even easier than in the first edition. This makes possible a shorter treatment of process simulation, if the instructor wishes.

• Decision Points are now introduced in a separate section (Section 3 of Chapter 1) via an airport security example. This example is more timely than the ATM bank example from the first edition, which has been removed. Thus the topic of Decision Points may be skipped altogether.

• The issue of how to model observed data with a statistical distribution, particularly when it does not follow a built-in SimQuick distribution, is an important topic and is addressed as a new variation on the introductory bank example (see Example 5).

• The initial conditions of a simulation (particularly how much inventory is initially in the buffers) are of critical importance. This topic is now explicitly dealt with as a new variation on the bank example (see Example 6).

 

 

xi

• An important issue in manufacturing environments is that, over the long run, inventory will pile up to fill the available space. This issue is now addressed in the exercise on linear flow processes (see Exercise 18).

• The general model for project management has been simplified. • An appendix has been added that lists the basic steps in a simulation project.

 

 

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To Nancy

Acknowledgments The design of SimQuick was inspired by the breakthrough simulation

 
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Risk Management

For the first part of the assigned project, you must create an initial draft of the final risk management plan. To do so, you must:

 

  1. Develop and provide an introduction to the plan by explaining its purpose and importance.
  2. Create an outline for the completed risk management plan.
  3. Define the scope and boundaries of the plan.
  4. Research and summarize compliance laws and regulations that pertain to the organization.
  5. Identify the key roles and responsibilities of individuals and departments within the organization as they pertain to risk management.
  6. Develop a proposed schedule for the risk management planning process.
  7. Create a professional report detailing the information above as an initial draft of the risk management plan.

 

Write an initial draft of the risk management plan as detailed in the instructions above. Your plan should be made using a standard word processor format compatible with Microsoft Word.

 

Evaluation Criteria and Rubrics

 

  • Did the student demonstrate an understanding of the competencies covered in the course thus far?
  • Did the student include all important components of a risk management plan in the outline?
  • Did the student demonstrate good research, reasoning, and decision-making skills in identifying key components and compliance laws and regulations?

Did the student create a professional, well-developed draft with proper grammar, spelling, and punctuation?

Assessment Worksheet

Aligning Risks, Threats, and Vulnerabilities to COBIT P09 Risk Management Controls Course Name and Number: _____________________________________________________ Student Name: ________________________________________________________________ Instructor Name: ______________________________________________________________ Lab Due Date: ________________________________________________________________

Overview

In this lab, you defined COBIT P09, you described COBIT P09’s six control objectives, you explained how the threats and vulnerabilities align to the definition for the assessment and management of risks, and you used COBIT P09 to determine the scope of risk management for an IT infrastructure.

Lab Assessment Questions & Answers

1. What is COBIT P09’s purpose?

 

2. Name three of COBIT’s six control objectives.

 

3. For each of the threats and vulnerabilities from the Identifying Threats and Vulnerabilities in an IT Infrastructure lab in this lab manual (list at least three and no more than five) that you have remediated, what must you assess as part of your overall COBIT P09 risk management approach for your IT infrastructure?

 

4. True or false: COBIT P09 risk management control objectives focus on assessment and management of IT risk.

 

 

 

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Copyright © 2015 by Jones & Bartlett Learning, LLC, an Ascend Learning Company. All rights reserved. www.jblearning.com Student Lab Manual

 

 

5. What is the name of the organization that defined the COBIT P09 Risk Management Framework?

 

6. Describe three of the COBIT P09 control objectives.

 

7. Describe three of the COBIT P09.1 IT Risk Management Framework control objectives.

 

 

  1. Course Name and Number: ISOL533—Information Security & Risk Management
  2. Student Name: Karpuram Naga Shravya
  3. Instructor Name: Margaret Leary
  4. Lab Due Date: 11/06/2016
  5. Text16: Its purpose is to guide the outlook of risk management for an information technology infrastructure
  6. Text17: Plan and Organize, and Implement
  7. Text18: Denial of service attack- one should seal all the safe harbors and make changes to passwords in use. Loss of Production Data- one should routinely backup all the data and restore it from the most current safe location. Unauthorized access Workstation- one should come up with an effective a plan where employees are required to change their login credentials such as passwords every sixty days, and also implement the usage of screen lockouts when employees step away from their respective workstations.
  8. Text19: True
  9. Text20: ISIAC is the name of the organization that clearly outlined and described the COBIT P09 risk management framework.
  10. Text21: 1. Plan and Organize is the domain objective that deals with the strategy and tactics. Itinvolves the identification of the ways in which information technology can be used tooffer the accomplishment of the business intention. 2. Acquire and Implement objective realizes the information technology strategies, the solutions that need to be identified, built, or acquired and implemented and finally integrate the solutions into the business process. 3. Monitor and Evaluate objective is where several issues are addressed and they include performance management, monitoring of internal control, regulatory compliance and finally governance. The issues are then assessed for quality and compliance with control requirements.
  11. Text22: There are three control objectives of the COBIT P09.1 Risk Management framework and the first one is to guarantee that the risk management is fully installed in the management method both internally and externally and ensuring that it’s always applied. Second, one should perform risk assessments to check for any threats and areas that need more attention. Lastly, there is the control objective that recommends and communicates the risk action plan.

    Assessment Worksheet

    Aligning Risks, Threats, and Vulnerabilities to COBIT P09 Risk Management Controls Course Name and Number: _____________________________________________________ Student Name: ________________________________________________________________ Instructor Name: ______________________________________________________________ Lab Due Date: ________________________________________________________________

    Overview

    In this lab, you defined COBIT P09, you described COBIT P09’s six control objectives, you explained how the threats and vulnerabilities align to the definition for the assessment and management of risks, and you used COBIT P09 to determine the scope of risk management for an IT infrastructure.

    Lab Assessment Questions & Answers

    1. What is COBIT P09’s purpose?

     

    2. Name three of COBIT’s six control objectives.

     

    3. For each of the threats and vulnerabilities from the Identifying Threats and Vulnerabilities in an IT Infrastructure lab in this lab manual (list at least three and no more than five) that you have remediated, what must you assess as part of your overall COBIT P09 risk management approach for your IT infrastructure?

     

    4. True or false: COBIT P09 risk management control objectives focus on assessment and management of IT risk.

     

     

     

    17

     

    Copyright © 2015 by Jones & Bartlett Learning, LLC, an Ascend Learning Company. All rights reserved. www.jblearning.com Student Lab Manual

     

     

    5. What is the name of the organization that defined the COBIT P09 Risk Management Framework?

     

    6. Describe three of the COBIT P09 control objectives.

     

    7. Describe three of the COBIT P09.1 IT Risk Management Framework control objectives.

     

     

    1. Course Name and Number: ISOL533—Information Security & Risk Management
    2. Student Name: Karpuram Naga Shravya
    3. Instructor Name: Margaret Leary
    4. Lab Due Date: 11/06/2016
    5. Text16: Its purpose is to guide the outlook of risk management for an information technology infrastructure
    6. Text17: Plan and Organize, and Implement
    7. Text18: Denial of service attack- one should seal all the safe harbors and make changes to passwords in use. Loss of Production Data- one should routinely backup all the data and restore it from the most current safe location. Unauthorized access Workstation- one should come up with an effective a plan where employees are required to change their login credentials such as passwords every sixty days, and also implement the usage of screen lockouts when employees step away from their respective workstations.
    8. Text19: True
    9. Text20: ISIAC is the name of the organization that clearly outlined and described the COBIT P09 risk management framework.
    10. Text21: 1. Plan and Organize is the domain objective that deals with the strategy and tactics. Itinvolves the identification of the ways in which information technology can be used tooffer the accomplishment of the business intention. 2. Acquire and Implement objective realizes the information technology strategies, the solutions that need to be identified, built, or acquired and implemented and finally integrate the solutions into the business process. 3. Monitor and Evaluate objective is where several issues are addressed and they include performance management, monitoring of internal control, regulatory compliance and finally governance. The issues are then assessed for quality and compliance with control requirements.
    11. Text22: There are three control objectives of the COBIT P09.1 Risk Management framework and the first one is to guarantee that the risk management is fully installed in the management method both internally and externally and ensuring that it’s always applied. Second, one should perform risk assessments to check for any threats and areas that need more attention. Lastly, there is the control objective that recommends and communicates the risk action plan.
 
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Operations Management – Case Analysis: Southwestern University (C)

Southwestern University: (C)*

The popularity of Southwestern University’s football program under its new coach Phil Flamm surged in each of the 5 years since his arrival at the Stephenville, Texas, college. (See Southwestern University: (A) in Chapter 3 and (B) in Chapter 4.) With a football stadium close to maxing out at 54,000 seats and a vocal coach pushing for a new stadium, SWU president Joel Wisner faced some difficult decisions. After a phenomenal upset victory over its archrival, the University of Texas, at the homecoming game in the fall, Dr. Wisner was not as happy as one would think. Instead of ecstatic alumni, students, and faculty, all Wisner heard were complaints. “The lines at the concession stands were too long”; “Parking was harder to find and farther away than in the old days” (that is, before the team won regularly); “Seats weren’t comfortable”; “Traffic was backed up halfway to Dallas”; and on and on. “A college president just can’t win,” muttered Wisner to himself.

At his staff meeting the following Monday, Wisner turned to his VP of administration, Leslie Gardner. “I wish you would take care of these football complaints, Leslie,” he said. “See what the real problems are and let me know how you’ve resolved them.” Gardner wasn’t surprised at the request. “I’ve already got a handle on it, Joel,” she replied. “We’ve been randomly surveying 50 fans per game for the past year to see what’s on their minds. It’s all part of my campuswide TQM effort. Let me tally things up and I’ll get back to you in a week.”

When she returned to her office, Gardner pulled out the file her assistant had compiled (see Table 6.6). “There’s a lot of information here,” she thought.

TABLE 6.6 Fan Satisfaction Survey Results (N=250)(N=250)

 

Overall Grade

 

A

B

C

D

F

 

Game Day

A. Parking

90

105

45

5

5

 

B. Traffic

50

85

48

52

15

 

C. Seating

45

30

115

35

25

 

D. Entertainment

160

35

26

10

19

 

E. Printed Program

66

34

98

22

30

 

Tickets

A. Pricing

105

104

16

15

10

 

B. Season Ticket Plans

75

80

54

41

0

 

Concessions

A. Prices

16

116

58

58

2

 

B. Selection of Foods

155

60

24

11

0

 

C. Speed of Service

35

45

46

48

76

 

Respondents

 

Alumnus

113

 

Student

83

 

Faculty/Staff

16

 

None of the above

38

 

Open-Ended Comments on Survey Cards:

 

Parking a mess

Add a skybox

Get better cheerleaders

Double the parking attendants

Everything is okay

Too crowded

Seats too narrow

Great food

Phil F. for President!

I smelled drugs being smoked

Stadium is ancient

Seats are like rocks

Not enough cops for traffic

Game starts too late

Hire more traffic cops

Need new band

Great!

More hot dog stands

Seats are all metal

Need skyboxes

Seats stink

Go SWU!

Lines are awful

Seats are uncomfortable

I will pay more for better view

Get a new stadium

Student dress code needed

I want cushioned seats

Not enough police

Students too rowdy

Parking terrible

Toilets weren’t clean

Not enough handicap spots in lot

Well done, SWU

Put in bigger seats

Friendly ushers

Need better seats

Expand parking lots

Hate the bleacher seats

Hot dogs cold

$3 for a coffee? No way!

Get some skyboxes

Love the new uniforms

Took an hour to park

Coach is terrific

More water fountains

Better seats

Seats not comfy

Bigger parking lot

I’m too old for bench seats

Cold coffee served at game

My company will buy a skybox—build it!

Programs overpriced

Want softer seats

Beat those Longhorns!

I’ll pay for a skybox

Seats too small

Band was terrific

Love Phil Flamm

Everything is great

Build new stadium

Move games to Dallas

No complaints

Dirty bathroom

 

*This integrated case study runs throughout the text. Other issues facing Southwestern’s football stadium include: (A) Managing the renovation project (Chapter 3); (B) Forecasting game attendance (Chapter 4); (D) Break-even analysis of food services (Supplement 7 Web site); (E) Locating the new stadium (Chapter 8 Web site); (F) Inventory planning of football programs (Chapter 12 Web site); and (G) Scheduling of campus security officers/staff for game days (Chapter 13 Web site).

Discussion Questions

  1. Using at least two different quality      tools, analyze the data and present your conclusions.
  2. How could the survey have been more      useful?
  3. What is the next step?

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Southwestern University: (C) *

The popularity of Southwestern University’s football program under its new coach Phil Flamm surged in each of the 5 years since his arrival at the Stephenville, Texas, college. (See Southwestern University: (A) in  Chapter 3  and (B) in  Chapter 4 .) With a football stadium close to maxing out at 54,000 seats and a vocal coach pushing for a new stadium, SWU president Joel Wisner faced some difficult decisions. After a phenomenal upset victory over its archrival, the University of Texas, at the homecoming game in the fall, Dr. Wisner was not as happy as one would think. Instead of ecstatic alumni, students, and faculty, all Wisner heard were complaints. “The lines at the concession stands were too long”; “Parking was harder to find and farther away than in the old days” (that is, before the team won regularly); “Seats weren’t comfortable”; “Traffic was backed up halfway to Dallas”; and on and on. “A college president just can’t win,” muttered Wisner to himself.

At his staff meeting the following Monday, Wisner turned to his VP of administration, Leslie Gardner. “I wish you would take care of these football complaints, Leslie,” he said. “See what the real problems are and let me know how you’ve resolved them.” Gardner wasn’t surprised at the request. “I’ve already got a handle on it, Joel,” she replied. “We’ve been randomly surveying 50 fans per game for the past year to see what’s on their minds. It’s all part of my campuswide TQM effort. Let me tally things up and I’ll get back to you in a week.”

When she returned to her office, Gardner pulled out the file her assistant had compiled (see  Table 6.6 ). “There’s a lot of information here,” she thought.

TABLE 6.6 Fan Satisfaction Survey Results (N=250)(N=250)

    Overall Grade
    A B C D F
Game Day A. Parking 90 105 45 5 5
  B. Traffic 50 85 48 52 15
  C. Seating 45 30 115 35 25
  D. Entertainment 160 35 26 10 19
  E. Printed Program 66 34 98 22 30
Tickets A. Pricing 105 104 16 15 10
  B. Season Ticket Plans 75 80 54 41 0
Concessions A. Prices 16 116 58 58 2
  B. Selection of Foods 155 60 24 11 0
  C. Speed of Service 35 45 46 48 76
Respondents            
Alumnus 113          
Student 83          
Faculty/Staff 16          
None of the above 38          
Open-Ended Comments on Survey Cards:

Parking a mess

Add a skybox

Get better cheerleaders

Double the parking attendants

Everything is okay

Too crowded

Seats too narrow

Great food

Phil F. for President!

I smelled drugs being smoked

Stadium is ancient

Seats are like rocks

Not enough cops for traffic

Game starts too late

Hire more traffic cops

Need new band

Great!

More hot dog stands

Seats are all metal

Need skyboxes

Seats stink

Go SWU!

Lines are awful

Seats are uncomfortable

I will pay more for better view

Get a new stadium

Student dress code needed

I want cushioned seats

Not enough police

Students too rowdy

Parking terrible

Toilets weren’t clean

Not enough handicap spots in lot

Well done, SWU

Put in bigger seats

Friendly ushers

Need better seats

Expand parking lots

Hate the bleacher seats

Hot dogs cold

$3 for a coffee? No way!

Get some skyboxes

Love the new uniforms

Took an hour to park

Coach is terrific

More water fountains

Better seats

Seats not comfy

Bigger parking lot

I’m too old for bench seats

Cold coffee served at game

My company will buy a skybox—build it!

Programs overpriced

Want softer seats

Beat those Longhorns!

I’ll pay for a skybox

Seats too small

Band was terrific

Love Phil Flamm

Everything is great

Build new stadium

Move games to Dallas

No complaints

Dirty bathroom

 

*This integrated case study runs throughout the text. Other issues facing Southwestern’s football stadium include: (A) Managing the renovation project ( Chapter 3 ); (B) Forecasting game attendance ( Chapter 4 ); (D) Break-even analysis of food services ( Supplement 7  Web site); (E) Locating the new stadium ( Chapter 8  Web site); (F) Inventory planning of football programs ( Chapter 12  Web site); and (G) Scheduling of campus security officers/staff for game days ( Chapter 13  Web site).

Discussion Questions

1. Using at least two different quality tools, analyze the data and present your conclusions.

2. How could the survey have been more useful?

3. What is the next step?

 
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