any broken The supply chain section, which is part of the financial unit in the Best Company, is responsible for purchasing and maintaining the property, office furniture, office equipment, office stationery and filing system; leasing printing and photocopy equipment; and upgrades to or replacement of equipment. There is a growing concern amongst staff members that the office stationery and equipment are not up to standard. For example, when you need to staple pages of a document the stapler does not function well – it takes unnecessary time to redo and repeat an action that should be done only once. The photocopier jams several times during one printing task, wasting more time. Obtaining printing paper is also an issue – stock is often not available. As these factors culminate in a struggle to perform a simple function, it creates frustration and tension between staff members. Work is delayed, resulting in missing deadlines. Some staff members argue that missing a deadline is a person’s own fault. One should not blame others. They argue you have to work with the tools you have been issued and make the best of these resources. Your view is that sub-standard provisioning should not be tolerated and you would like to make managers aware of the duties of the supply chain section. Read Chapter 15 in the textbook before attempting to answer the questions. Prepare a document for your line manager in which you state your view on the poor quality of products and equipment. Use the format indicated below. If you do not follow the format, two marks will be deducted. 3.1 Problem statement: use information from the case study to describe the problem. (3) 3.2 Reasoning: use information from the textbook on: • the meaning of quality and its methods and forms • how to determine the right quality when buying stationery and office equipment (6) • the role quality control should play in the purchasing process (8) Write a recommendation to your line manager on how to improve current practices in the supply chain section. 3.3 6 à

LOW:Explain Organisations need to make profit or provide a desired service to survive. Needs may be simple and few, such the case of communities in the Kalahari with a traditional lifestyle depending on nature and basic necessities to survive. In highly industrialised communities, needs may be numerous and require large and complex organisations to satisfy them. A need may have a physical, psychological or social origin, Physical needs include satisfying hunger and thirst a need for survival. Psychological needs are related to things that make life more pleasant but are not essential for survival, such as sports clubs, cultural events, or luxury articles such as cell phones, swimming pools, luxury cars. Clothes may be a basic protection against cold, but they are also a fashion statement – signalling that physical and psychological needs could vary from one individual to another. Communities do have collective needs such as protection, health and education. Expenditure on housing, water, electricity, gas and education increased sharply between 2005/6 and 2014/15. Other expenditure has decreased, such as household equipment, health, transport, recreation and alcoholic beverages. (Erasmus, Rudansky-Kloppers & Strydom. Introduction to Business Management. 11h Edition, p 11 – 12.)