Human Resources Management Issues Affecting Mass Co Worldwide Travel Company

Human Resources Management Issues Affecting Mass Co Worldwide Travel Company

Human Resources Management Issues Affecting Mass Co Worldwide Travel Company

The Human Resource Management (HRM) department of any company is charged with ensuring the effective running of activities surrounding employees. The work of HR manager commences right from selecting and hiring competent employees, arranging an orientation, designing competitive compensation plan, allocating them tasks according to their expertise, and devising working schedules (Hoque 31). Any missteps in these duties and responsibilities by HRM may result in adverse impacts on organizational performance, which could take a long time before finding resolutions. I worked as an intern in Mass Co Worldwide Travel Company and noted that its HRM department makes several mistakes in employee management, resulting in its under-performance.

Background to HRM Issues Affecting Mass Co

Issues became imminent when Mass Co needed to hire more employees following an increase in the number of orders the company received. Due to the shortage of employees to service the growing orders, the company hired more staff to manage the higher flow of orders. The top management used improper means of hiring employees by not following competitive procedures. The HR manager, Finance Manager, and General Manager recommended their friends and family, who secured the jobs at Mass Co. The company also tends to hire inexperienced workers as evident through James and Jane. Importantly, even after employing people with no or little experience, the HRM department does not have a robust training program to ensure that the new employees receive an orientation about their job. Instead, the new employees rely on unpaid interns who know little about the company and job descriptions of various departments. It is unfortunate that these interns have the goals they could wish to attain at the end of the internship session.

I also noted that Mass Co has the habit of deploying employees in duties in which they do not have experience. For instance, Jane showed concerns that she was placed in a department (marketing) she felt she did not fit. She expressed an opinion that she could perform better if deployed in the product development department. Perhaps, this explains her inexperience in the current department and the lack of motivation to perform to her full potential.

Another HRM issue I noted at Mass Co is the failure to utilize the job assessment report to retrench or allocate people according to their potential. Nepotism is high to a level that employees associated with the top management could not be fired even after showing poor performance. Lastly, the top-down communication strategy has issues as the senior management implements new expectations or changes to departmental supervisors without organizing consultative meetings, which affects the managers’ ability in the lower cadres to share their insights.

Resolution to Issues

The majority of the HRM issues affecting Mass Co were half-solved. The top management took the responsibility of organizing a meeting, whereby they set new targets to the department. However, they failed to include departmental supervisors in this meeting, denying management the opportunity to see issues affecting it on the ground. The top management instead communicated to the supervisors at different departments regarding the specific targets they ought to achieve. However, in my view, the majority of the issues revolved around the HRM department, ranging from the lack of use of competitive processes of selecting and hiring employees, hiring the right workers, matching their abilities and experience with their jobs, and applying job evaluation results on merit.

As an assistant HR consultant, I would advise the company to follow the following steps in resolving HRM issues affecting it. Defining HR issues plaguing the company will commence the resolution process. Here, all HR problems affecting the Mass Co will be adequately listed and defined. Then, these issues will be clarified, where information with examples will be provided to prove their existence. Next step will involve finding the root cause of the problems that resulted in undesirable outcomes. Subsequently, I will help the HRM department set goals, where a desired future state will be identified. Then, I will guide the department to develop an action plan, which will capture the concept of generating actions required to resolve HR problems. Next, the HRM will execute the outlined action plan, which will be followed by an evaluation of results to determine the benefits of the action plan. Lastly, the department will continuously improve the positive outcomes of the action plan.

I will deploy a broad range of management theories while guiding the HRM department through issue resolutions. I will apply a compromising style of conflict resolution by encouraging different departments to share related problems while trying to search for common ground. I will also advise the top management to apply collaborative style, where they will be required to listen to supervisors while setting new targets to them. In the collaborative process between the senior management and supervisors, they have to discuss areas of agreement and find an amicable approach to attaining the new goals (Ferrell et al. ,322). By applying active listening, I will obtain a clear stance regarding why managers use a top-down management style, building my capacity to influence them to use a horizontal approach by influencing them to utilize emotional intelligence. By adequately using non-defensive communication, I am sure to motivate the top management to apply the horizontal style of managing the company.

Works Cited

Ferrell, O. C., et al. Business Ethics: Ethical Decision Making and Cases. 7th ed., South-Western Cengage Learning, 2017.

Hoque, Kim. Human resource management in the hotel industry: Strategy, innovation and performance. Routledge, 2013.

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Internship Key Learnings and Future Career Plans

Internship Key Learnings and Future Career Plans

Internship Key Learnings and Future Career Plans

Surname 1

Internship Key Learnings and Future Career Plans

The internship is a crucial part of the advanced learners as it acquits them with adequate skills relevant to their areas of studies. On the other hand, interns play a critical role in a company, where they help in timely fulfillment of various duties (Jenny, Pun, and Selden 13). In my case, the exposure contributed to adequate understanding of many of these crucial aspects. Furthermore, working with colleagues and interacting with customers has improved interpersonal and managerial skills significant in career development. Training new employees has assisted in identifying areas that needed improvements in management. In brief, the internship promoted self-growth, career development, and exposure to the human resource field that added to gaining crucial experience and understanding of the company’s performance.

Key Learnings Gained from Internship Experience

I gained knowledge in diverse fields in business management, such as marketing, accounting, and business law. Understanding all these sectors is significant in career building. It involved selling the services offered by Mass Co. to potential customers all over the world. Moreover, the assignment of new workers to train paved the way for learning in the process. The lessons include content marketing through communicating the products to customers, which demand understanding the product. In this context, following the marketing metrics has been significant because it has helped realize where the company is going wrong in acquiring the customers. Hence, the internship has promoted my understanding of the marketing strategies and appropriate marketing personnel’s contribution to product sales success.

Apart from the above mentioned, the internship brought about the understanding of the recruitment and selection process. The latter being the significant role for the human resource department, it has been vital to understand the strategic plan laid out by the company in acquiring suitable candidates for specific positions. Planning has involved determining the needs of the company and then developing an action plan to attract talent. Moreover, it is the responsibility of the department to create an employer brand impression that would be appealing to the potential candidates. After that, the selection and hiring procedure followed involving a selective process of thorough assessing qualification and experience. Therefore, being part of that step has enhanced knowledge and skills to incorporate in the future post.

Training the newly recruited employees was another responsibility assigned to me during the internship. The purpose therein was to acquaint the selected candidate with the company’s work pattern. The human resource team developed training program guidelines depending on the skillset required by the job description. The training not only served as an insight into the artistry of the employee to the human resource department but also became a task guide for the newly enrolled. It prepared the latter with the skills necessary for the duties allocated to them to ensure adequate performance within those roles. Taking part in the training enhanced soft skills of leadership, time management, communication, and critical thinking. Therefore, it has acted as a catalyst to grow and improve practical skills important in the human resource sector.

In this regard, to further engage the employees, they were enrolled in seminars, trade shows, and conferences to acquire additional skills for professional development. The human resource department played a major role in developing a strategy to implement the latter. It was done through assessing performance records of the staff members to determine the skills that required improvement. Each one was asked to enroll for either the seminars or/and conferences for their career development and the overall business performance. The programs have created the opportunity to engage and associate with colleagues to learn further about the human resource field and explore the company’s improvement and growth strategies. As a result, the engagement programs have proved essential in developing the career skill set for the future.

Carrying out performance appraisal to motivate and encourage employees to maximize their potential was another assignment during the internship. It is meant to assess performance and provide feedback to each member to understand what is expected of them. Approving and awarding those who excelled in their positions is done aiming to encourage and motivate their commitment and hard work. Furthermore, th workers are guided through their task requirements and expectations by the human resource interns. The role helped implement effective communication skills and develop a relationship with colleagues to understand them and provide necessary support, motivation, and encouragement for productivity. Hence, the aid has created the opportunity to build interpersonal and professional skills for upward career mobility.

The internship has also helped me learn how to maintain a work culture within the company. The latter ensures active conflicts resolution amongst colleagues to keep a conducive environment. Further, the human resource department is responsible for ethical professional relations at every level of the company’s structure. The human resource team does the mediating of the conflicting parties by establishing effective means to resolve the existing issues. Critical thinking and in-depth understanding of the respective policies were requirements to bring together employees to enhance cordial relationships in respect to the professional culture. Therefore, the human resource intern had to create a relationship with the peers based on trust and honesty and be proactive in cooperating with the latter to provide fair judgment without discriminating any party. It enhanced growth in conflicts management skills and experience in handling employees.

Being responsible for formulating contract policies the human resource team was responsible for ensuring compliance with the existing laws. It was a requirement for the interns to learn the rules that were to be considered within the company’s operations. The opportunity was to educate the interns on the labor laws, tax laws, policies of indiscrimination, and minimum wages applicable for individuals at different levels of the management hierarchy. Consideration of the requirements was to ensure the company had the upper hand with the law and did not violate legal conviction. Therefore, the exposure contributed to the understanding of all the legal requirements that affected the operation of the company, in particular the human resource department, in the implementation of policies related to employees.

The human resource department has the responsibility to manage the payroll of the company’s workforce. Among other duties assigned by the supervisor, one can mentioned monitoring of leaves, efficient generation of pay slips, reimbursements, and transparently managing salaries raise and cut, as mandated by the company’s policies. The department provided the payment information as a guideline for effective execution. Therefore, the role created the opportunity for calculation of salaries, dues, and compensations to promote the effectiveness of delivery and implementation of the knowledge gained to care for valid assistance to the human resource manager. In brief, evaluating the salaries of the company provided an insight to learn more through collaborating with the HR team to manage payrolls.

Therefore, the internship provided essential skills in the field of human resource that will play a significant role in the future. Furthermore, the position was an insight to encourage and motivate cultivating on career growth and professional development. It helped lay the foundation of leadership and promote upward mobility through effective delivery in the field. The training has enhanced effective communication skills among other interpersonal skills gained throughout the internship, for instance leadership, problem-solving, and critical thinking. Therefore, it was an opportunity to grow and advance career-wise.

My Future Career Plans in the Next Three to Twelve Months

Among the career plans in the future, one can mentioned exploring the company to identify the strategic changes and the impact that they have on the employees’ satisfaction. The latter will involve evaluating the current human resource management practices and changes that the department has applied, then connecting these elements with employee satisfaction levels. The activities will also include assessing the annual reports of the company, its HR policies, and changes made over time. Eventually, collection of information will be made regarding the compensation and benefits of employees of different cadres. Further gathering of the data about the company’s revenue will be done the corresponding years to record them in an Excel Spreadsheet and help evaluate the efforts being put in place to improve the working conditions of the employees.

Furthermore, another future task will involve assessing the current rate of employee turnover and determining the contribution of HR practices to the status quo. These steps will be completed at the office of the HR manager with the authorization of the department, where the specific activities will cover collecting data about the history of workers at Mass Co. using 2000 as the base year. Afterwards, one has to evaluate the records of former personnel to identify possible factors that may have led them to leave the company. More so, collect data about areas of dissatisfaction and their impact on staff turnover. One should also gather information from current workers to examine their intentions and potential reasons for discontent. Conducting these activities will help understand the strengths, weaknesses, and risks facing the human resource department and determining the ways of mitigating risks associated with employees leaving the company. Finally, the collected data will help evaluate the readiness to implement the changes for employees’ welfare in the business.

Therefore, the internship has been significant in advancing career goals and gaining the skills and experience required to hold the position of an HR manager at any company in the future. Moreover, the post gave the opportunity to nurture, develop, and demonstrate an aptitude and desire for career growth. Primarily, HR management requires discipline and hard work, which were demonstrated during the internship period. Finally, in this context, the internship goals were realized through training, which encouraged effective communication. Interacting with colleagues during the development conferences and seminars built further engagements for learning and improving skills, hence giving me the opportunity to learn, grow, and plan for the future career.

Works Cited

Chan, Jenny, Ngai Pun, and Mark Selden. “Interns or Workers? China’s Student Labor Regime.” The Asia-Pacific Journal, vol. 13, no 2 (2015): 1-25.

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Modify The Article

Modify The Article

Modify The Article

I need your revision to the article. Please revise this article according to the requirements and the previous three articles. (because the information in the previous 3 articles is very important.) I would like to add one or two resource references and no more than 6 pages.

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Nursing Entrance Essay

Nursing Entrance Essay

Nursing Entrance Essay

write a 1 to 3 pages essay about you see yourself contributing to the nursing profession?

Paper must b e in Apa format and also include reference.

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