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We need to work on an auditing report by researching and assessing the digital banks operating locally, regionally, and internationally.

Their names, list of services, competitive advantages, USPs, communication style, positioning,… etc.

More often than not, the terms of digital banking and online banking are used interchangeably. However, there exists a fine line between the meaning of the terms and you must know it before digging deep in your research.

Digital banking is aimed at digitizing all the operations of the bank, core, or non-core. Basically, starting from onboarding of clients to servicing of the accounts, to closure of accounts is digital banking’s primary objective. Digital banking’s agenda is to make the physical presence of a bank’s branch redundant for its customers so that the customers can handle all banking operations from their place of convenience. Therefore, online banking is a subset of the master set, digital banking.

 
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  1. Read the case carefully and complete the proposal by filling in the correct sentence NUMBERS. (Some parts of the proposal will have more than one sentence)

TGI Fridays Co.:

1.In 1965, TGI Fridays opened its first location in New York City offering high-quality, authentic American food and drinks backed by genuine service. 2.Bringing people together to socialize and celebrate the spirit of “Friday” is core to their promise that ‘In Here, It’s Always Friday’.

3.The company then created an expansion strategy to meet the increasing demand. 4. Fridays restaurants currently comprises 889 restaurants in 60 countries. 5. But with expansion the organizational environment is becoming more and more complex. 6. In a vastly competitive environment, where Friday’s restaurants are always experiencing a change, it becomes more and more difficult to keep strict control. 7. In the presence of a large workforce, the need for control becomes increasingly crucial.

8. However, Fridays Co. reported 35% drop in earnings for the second quarter of 2017.

9. In an attempt to understand the causes of such drop, Fridays Company has discovered that customer satisfaction massively dropped.10 while gathering information related to the reasons behind the major drop in customer satisfaction, the following comments were given from the customers. 11. Many complaints about inappropriate staff behavior. 12. Many complaints about food quality. 13. Long waiting time. 14. Employees are not taking care of hygiene and cleanliness. 15. In general, they con?rm that the food and service quality are below the standards set by the company. 16.The following comments were given by the restaurant staff: Salary is different for the same levels in different restaurants. 17. Nobody cares about how we feel. 18. High staff turnover pressure on existing serving staff and managers. 19. Fridays needs for transformation to re-gain customer trust. 20.Fridays Co. should adapt its customer research model in response to demand, with ’pace of experience’ which become the lead measure. 21.The working hours and pay scale of the staff must undergo revision. 22.The restaurant also should start training ensuring all staff reach a minimum standard. 23.Menu should be refreshed, and healthy options should be considered.

24. Fridays Co. is now under a real threat of going out of business.25. It may be labelled as junk food suppliers and poor service provider if changes are not made.

Category

Sentence Number

Analysis of the problem:

The Reasons:

Proposed Solutions:

Risk to the organisation if the proposed changes are not made:

 
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When P&G conduct qualitative consumer research to generate new ideas, some of the tools they use include: ? Focus group discussions: Focus groups are used for exploring ideas and making initial evaluations. A small group of people is brought together and asked to talk about consumer preference issues. ? In-home visits: Interviews are used to ask questions about how and why people use a product. Being in the home provides an opportunity to understand the actual conditions under which the task is performed and what the constraints are from the user’s point of view. – In-context visits: Ethnographic research is used to study people performing a task or using a product. This type of research provides insight into the details of how people use a product, how they judge its benefits, and which improvements they require. – In-store interviews: Intercept interviews are used to ask shoppers questions to better understand how actual purchase decisions are made at the point of sale. P&G also use quantitative research to generate facts on usage and to evaluate product prototypes. The tools they use are: Habits and practices These are large-scale studies that require respondents to keep written records of the details of product usage for an extended period of time. -Blind tests: Blind tests are product usage tests in which a new or upgraded product is given to participants who do not know the brand or the product. Participants are then asked to compare it with the current product or a key competitor’s product. -Concept aided usage test/concept and use test: Participants are first presented with a concept and then given a product to learn to use to see if the product delivers as promised. ? Quality monitoring: After people have purchased a product, they are asked if that product meets their expectations.

The result of a research project may be reported in written and or oral format, however the importance of effective reporting cannot be over emphasised as the quality of the report is often used as a major indicator of the quality of the research itself. Based on this statement,

1. Outline the primary objectives of a research report.

2. Discuss what a good research report must entail.

 
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Planning For, Recruiting, and Selecting Employees
Read the following job posting. D
A. Create three (3) appropriate Interview Questions to ask interview candidates – 3 marks
B. List the important things you would include as part of an appropriate answer to each of the three questions – 3 marks
Posting Summary
Competition Number
V4536K
Position Title
Financial Aid Advisor
Position Number
T665FT
Employee Group
Staff
Position Status
Temporary Full-Time
Department
Registrar’s Office
Location
North Vancouver
Job Summary
The Financial Aid Advisor provides guidance and support to prospective and current students on all aspects of financial assistance and financial well-being in order to achieve their educational and career goals with the institution. This student-centered and service-oriented role coordinates the administration, adjudication and distribution of Student Awards. The Financial Aid Advisor also facilitates the delivery of government aid programs, interprets student financial situations, makes decisions based on complex university and government policies and procedures, and assists students in identifying appropriate financial resources and support services. This role works both independently and as a member of the Financial Aid Team within the Registrar’s Office, receiving direction from the Supervisor, Financial Aid and Awards and reports to the Associate Registrar.
Key Responsibilities
• Meets with and advises students regarding various financial aid options and resources.• Review and monitor programs eligible for student loan funding to ensure continued compliance with Ministry guidelines.• Remains updated and current in policies and procedures (both internal and external) as they pertain to student financial assistance.• Coordinate and review departmental program information to determine eligibility for student loan funding.• Assist in the development, amendment, documentation and implementation of Financial Aid policy, procedures and programming.• Record, update and maintain student financial assistance information in the applicable government and university systems.• Communicate with government agencies to resolve student loan appeals.• Help develop and deliver financial aid information sessions, including any preparatory material/collateral, for external and internal audiences.• Assist with continuous promotion of awards, bursaries and scholarships.• Provide students with financial support and advice via individual and group sessions, on and off campus.• Compile statistical data for Financial Aid metrics and prepare reports as required.• Assist with the maintenance of the student financial assistance website and university intranet.• Provide Financial Aid related information, guidance and support to other areas of the Registrar’s Office.• Liaise with other areas of the University, such as the Office of Development and Alumni Relations in relation to Financial Aid policies, procedures, funds and processing.• Perform other duties related to the requirements and qualifications of the position.
Required Knowledge, Skills & Abilities
– Thorough knowledge of student financial assistance sources, availability, policies and procedures. – Thorough knowledge of the rules and regulations governing the various awards, bursaries and scholarships administered by the University. – Thorough knowledge of moderate standard of living costs, as well as program fee structures, textbook and other student costs. – Thorough knowledge of spreadsheet, word processing and presentation applications. – Considerable knowledge of subjective interviewing and advising techniques. – Considerable knowledge of database applications. – Considerable knowledge of the application of freedom of information and protection of privacy provisions to the operations of the department. – Considerable knowledge of business English, spelling, and arithmetic. – Considerable knowledge of office practices and procedures. – Ability to interview and assist students with various student financial assistance needs and options. – Ability to maintain confidentiality and to exercise tact, diplomacy, discretion and sensitivity in directing applicants for student financial assistance and when working with other employees, students, community groups, and the general public. – Ability to understand the context of issues in order to exercise initiative and judgment regarding action required. – Ability to take responsibility for completion and follow through of goals and tasks. – Ability to adapt to changing situations and reprioritize tasks smoothly. – Ability to effectively communicate accurate information on a one-to-one basis or to groups of a varying size and to address large or small groups in formal or informal settings.
Required Qualifications & Experience
– Completion of a three-year diploma (minimum 90 credits).– Two years of related experience, including experience in an educational setting, and experience in application assessment, in interpreting and applying policy and procedures, and with significant student contact.
Posting Detail Information
Internal or External Position
External
Interview Date (Week Commencing)
10/15/2020
Appointment Date
11/01/2020
Appointment End Date (if temporary)
10/31/2021
Days and Hours of Work
Our standard work week is Monday to Friday, 8:30am – 4:00pm. This position may include evenings, weekends and non-standard work weeks.
Bridge Period
n/a
Pay Group
22
Salary
$4440-$4996 per month based on 35 hours per week.
Union
MoveUP
Job Open Date
10/04/2020
Job Close Date
10/11/2020
Open Until Filled
No
 
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