Jessica Perez is the manager of a thriving Red Rascal Restaurant, a chain of several hundred moderately priced restaurants throughout the country. Jessica recently returned from a regional conference in which she was informed about a new program of recruiting several developmentally disabled workers to work at each restaurant. The restaurants would work closely with local institutions that provided vocational training for individuals who are intellectually challenged. In many of the communities, these institutions coordinate their effort with both psychology and special education departments at local colleges. The developmentally disabled workers would be hired into basic positions that fit their capabilities, such as salad chefs, bakers, dishwashing machine attendants, and custodial workers. Restaurant (store) managers would receive training into how to optimize the capabilities of developmentally disabled workers, as well as how to motivate or discipline the workers as needed. Three months after the program was launched, Jessica’s branch had hired three developmentally disabled young adults, all assigned jobs within the kitchen. Jessica spent a little time coaching her kitchen supervisors about supervising developmentally disabled workers. She emphasized the importance of providing clear, uncomplicated directions, and not overwhelming these workers by changing their assignments frequently. As instructed at regional headquarters, Jessica also explained the need to provide positive feedback and encouragement to the intellectually challenged recruits. The program of hiring a few developmentally disabled kitchen workers appeared to be going generally well at the Red Rascal. No particular problems with the food prepared by the new workers were found, food preparation was not delayed, and their attendance was satisfactory. Yet as Jessica listened to several of the restaurant associates, the wait staff and kitchen staff included, she heard some grumbling. Head chef Tammy expressed her concerns in these terms: “I’m not exactly sure why this is happening, but these days my supervisor is treating me like I’m ten years old. She’s so condescending, and she tells me what she wants done in tiny details. I asked Mindy (the supervisor) to taste a new salad dressing I prepared. She told me, ‘Tammy, I’m so proud of you. You did a great job.’ I mean, she’s acting like I’m stupid or something.” Kurt, the host, made a similar comment about Jessica. He said, “All of a sudden you’re treating me as if I’m a little slow. You made such a fuss just because my shoes were shined and my shirt was wrinkle free. Are you forgetting that I’m not developmentally challenged?” Mindy began to think that maybe there were some supervisory style problems at the Red Rascal. Questions 1. What does the restaurant scenario presented have to do with contingency leadership? 2. In what ways might Jessica and the supervisors modify their leadership styles to adapt to the differences in intellectual levels of the Red Rascal staff? 3. What is the problem with the kitchen staff and wait staff at the Red Rascal? Should not all workers receive careful instructions, feedback, and encouragement?

 

Question 1

A loan is offered and later there is a change in APR of 0.125%. What will be required to close?

A – an expedited closing

B – a shortened loan term

C – a revised closing disclosure

D – a notification from the Consumer Financial Protection Bureau

Question 2

The buyer is interested in opening a day care center in the city. A large vacant lot near the manufacturing district is available. The city is encouraging more day care and has stated they will happily grant a variance. The buyer’s agent should advise the buyer

A – of the possibility of contamination and suggest the offer be written only subject to a satisfactory environmental report.

B – against such a venture as getting all of the approvals in place will be difficult.

C – to seek a location elsewhere that is already suitably zoned.

D – to write the offer contingent upon a satisfactory environmental report and zoning and planning commission approval.

Question 3

Inspection of a dump site on the property indicates the clean-up will cost approximately $30,000, which you believe to be somewhat highly priced. The prospective buyer accepts the cost and wants to close. Which one of the following is most appropriate?

A – Tell him the estimate of cost for the dump site is unrealistic.

B – Support the buyer’s choice for purchase without question.

C – Be sure the offer includes acknowledgment of all disclosures.

D – Document that you advised against making an offer.

E – Recommend a second estimate from another vendor.

F – Recommend that the seller pay for the cleanup.

Question 4

Ted and Steve bought property together, taking title as joint tenants with right of survivorship. If Ted dies, his interest in the property will transfer to

A – Steve.

B – Ted’s spouse, if he was married.

C – Ted’s heirs.

D – Steve’s heirs.

Question 5

Buyer Jim signs a purchase contract at the asking price with no contingencies and the 30-day closing date as specified by the seller. Seller Tom changes the contract closing date of 40 days and signed the contract. This contract, in its present form, is:

A – Valid with the 30-day closing date, since Buyer Jim met all the terms as originally specified by the seller

B – Valid with the 40-day closing date, since a 10-day extension is not considered material to the contract

C – Invalid since the signed documents do not yet indicated mutually agreed-upon terms

D – Enforceable, since the seller has provided a valid counter-offer