How does the law generally view corporations? List any exceptions. (4 marks) What is a Shareholders’ Agreement and why is it important as per the long term sustainability of a business? (3 marks) 3 Differentiate between the following employment law concepts: (a) termination for cause (b) wrongful dismissal (c) constructive dismissal (6 marks) 4 What […]
1. Definition of service recovery paradox. Service recovery is all about righting your wrongs. It’s the process of recovering from a poor customer service experience and regaining customer loyalty. The key is to react as fast as possible and rectify your errors when you spot them. 2. Why is service recovery paradox an importance concept […]
Al Quds Pipes Company produces pipes on two production lines. The fixed and variable costs are shown below. Line 1 Fc = 16000 Vc 16 Line 2 FC= 20000 Vc 14 Price of each unit is 42 If the full capacity of line 1 under ideal conditions is 1500 unit , due to space restrictions […]
Sarah has been retrenched recently due to bad economic condition. She was a sales clerk at Aliff Book Factory. With three mouths to feed, she has no option but to earn a living by herself. Her spouse has long passed away in 1996. So, she started a small business selling nasi dagang and other dishes […]
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