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Axel Pine is a sales representative. Axel is dealing with a challenging customer and needs support from their Sales Manager, Francesca Liet. He wants guidance on how to approach and solve a complex customer request. Axel has sent three emails to Ms. Liet in the past two weeks and has received no response. He is […]

 

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CASE STUDY Apple’s iPhones-Not “Made in America Apple has become one of the best west admired and most imitated companies on eart in part through a relently stery of global rution.” There are risks and rewards for all in a global economy. The globalization of human capital results in a range of winners and losers […]

 

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You have been an obstetrical staff nurse at Memorial Hospital for 25 years. The obstetrical unit census has been abnormally low lately, although the patient census in other areas of the hospital has been extremely high. When you arrive at work today, you are told to float to the thoracic surgery critical care unit. This […]

 

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You are a unit supervisor in a skilled nursing facility. One of your aides, Martha Greenwald, recently reported that she suffered a “back strain” several weeks ago when she was lifting an elderly patient. She did not report the injury at the time because she did not think it was serious. Indeed, she finished the […]

 

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