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THE COVID-19 PANDEMIC ln light of the Covid -19 pandemic, President Masisi set up the Presidential Task Force at the beginning of the project to tackle the pandemiic and minimize the number of fatalities in the country. This was done in full cognizance of the existence of the Ministry of Health and Wellness. This could […]

 

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Walmart continuously reviews its chairs inventory levels. For one particular popular brand, it currently buys 180on each order. Demand is 5200 per year (100 per week) with a standard deviation of 50 per week. The supplier has a 3-week lead time. The ordering cost is $100 and the holding cost is $30/chair/year. You can assume […]

 

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Kade, who manages a hotel, was recently explaining to Deja, a regional manager, his quandary about whether to fire a front desk employee about whom several guests had complained. Kade described, “I first identified the problem as poor customer service, and then I brainstormed several solutions. I evaluated each alternative, and then I implemented my […]

 

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Understanding how to create a superior CX is a key topic on the minds of most marketing leaders. However, I’m most interested in those brands that have arguably the toughest CX to develop—one that is all encompassing. Compare Crest to Disney. Crest is a product with a particular functional product benefit. Disney is much more […]

 

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